Executive Administrative Assistant

Eileen M. Dinkel

**** ****** ***** ****

Columbia, PA 17512

Home Phone 717-***-****

EXECUTIVE ADMINISTRATIVE ASSISTANT

Administrative Assistant with over 25 years which include but are not limited to; Human Resources, Customer Service, Accounting, Purchasing, Mortgage and Insurance Industries.

QUALIFICATIONS

Computer experience (AS400 Mainframe and PC applications) 25+ years

Administrative Assistant experience – 25+ years

Human Resources experience – eight years

Customer Service experience – 20 years

Insurance experience - 10 years

Purchasing experiences – five years

Accounting experience – four years

COMPUTER BACKGROUND DETAILS

Extensive computer background such as; AS400 – Updating and Programming, PC applications – Windows (95,98, 2000, 2007, XP Home and Professional), Microsoft Office Suite, Excel, PowerPoint, One Note, Outlook, Outlook Express, MS Publisher, Access, Works, Quicken, Lotus 1-2-3, Lotus Notes. User specific software – Raiser’s Edge Fundraising, Derby – Bill of Lading, Manifests and Shipping, Calyx Mortgage Loan Application, MAS90 – Accounting, Peachtree – Accounting, Avante – Purchasing, Invoicing, Inventory, Billing, Journal and General Ledger software. Extensive Internet usage background.

WORK HISTORY

01/99-present Raising Family – worked with several temporary agencies while raising my family.

(List of assignments and responsibilities available upon request)

03/81-12/98 ARMSTRONG WORLD INDUSTRIES, INC. WORK HISTORY

11/97-12/98 Corporate Human Resource Information Assistant (Temporary Direct Rehire)

• One-year temporary assignment responsible for deciphering and organizing the retention of confidential management files and records. This process included a very detailed process of evaluating the information for legal retention, and how long to retain, whether information needed to be shredded or could just be thrown away. In the absence of leadership, I took it upon myself to coordinate the entire office which included all retirement records, disability records, vested records, 401K records and all personnel records worldwide to ensure that when the records were moved from the building to their new site, they would be delivered to the correct location upon arrival. This also included the careful packing and marking of each box as to not get missed.

12/96-11/97 Purchasing Assistant Position Eliminated

04/92-12/96 Corporate Administrative Purchasing Assistant

• Responsible for all administrative and secretarial duties for the General Manager and four Purchasing Managers. Acted on the managers’ behalf, in their absence contacting vendors or suppliers to make sure the jobs were going as scheduled. Acted as troubleshooter on situations that may have transpired.

• Sent blueprints with specifications to various companies who were bidding on jobs to be fabricated at our various plants. Assisted the engineering staff with questions on their jobs that were out for bid. Follow up with the companies to ensure they received their bid packages and were on schedule for their return bid.

• Served on the “The Supplier Quality Management Council” for four years.

09/90-04/92 Corporate Customer Service Representative

• Customer Service Representative for Floor Operations in the Northeast Region of the United States, flooring claims.

• Worked with customers, wholesalers, retailers, and the Armstrong Northeast Region Sales Representatives to resolve customer issues.

• Set up inspections or reinstallation for the customers for the resolution to their flooring

issues.

05/83-09/90 Corporate Human Resources Information Assistant

• Responsible for updating and maintaining employees’ personal information for hourly,

salaried and expatriates for all of Armstrong worldwide such as; salary increases, performance evaluations, COBRA, medical, life, long term disability and accident and sickness benefits.

• Responsible for maintaining all salaried employee files, active and inactive

• Worked with worker’s compensation, OSHA, EEO and Safety issues.

• Worked closely with the Payroll and Salaried Compensation departments. This included

yearly budgeting.

• Programmed against AS400 mainframe using Mark IV and APLDI computer languages.

03/81-05/83 Mail Clerk/Corporate Office Staffing Services

• Responsible for delivering mail to the General Office employees. This position enabled me to meet and communicate with employees of all levels and backgrounds and learn about the company.

DONEGAL MUTUAL INSURANCE COMPANY

06/80-03/81 Homeowners Insurance Adjudicator

• Responsible for insuring homeowner’s for their homes and possessions in the home. Invoiced them directly, in the event there was a problem with their billing, worked with the customer directly to remedy the situation.

EDUCATION

1975-1980 Graduate of Columbia High School, Columbia, PA – Business Curriculum

12/96-05/97 Graduate of Empire Beauty School – Nail Technology

04/81-02/82 Graduate of Schlicter-Kratz Real Estate School

REFERENCES:

Mr. Richard G. Horst, General Manager Purchasing, Armstrong World Industries, Inc., (Retired), Home Phone: 717-***-****

Mrs. Deborah Hurlbert, Federal Express Associate, Home Phone (717) 285-

0778

Mr. Joseph A. Kiely, Manager, Corporate Purchasing, Armstrong World

Industries, Inc. Home Phone: 717-***-****

TRAINING SEMINAR INFORMATION

Quality Education Systems (15 week course)

Administrative Skills Workshop

Stress Management

Telephone Skills and Manners

Dealing with Change

Assertiveness Training

EVA Training Workshop (Employee Value Added)

Communicating Ideas Effectively

Time Management

Dealing with Diversity in the Workplace

Rape Prevention – Manager’s Workshop

Customer Service Based Seminars

Focusing on the Customer

Adapting to Others Winner’s Edge – How to create a “Win-Win” situation

Additional Seminars Taken

Fred Pryor – Communicating Skills for Women

Dun and Bradstreet – How to Deal with Difficult People

PC Applications and Mainframe

Intermediate/Advanced

Microsoft 95, 98 and 2000, 2007

Microsoft XP (Professional and Home Edition)

Word

One Note

Excel

Access

Publisher

Outlook

PowerPoint

Works

Office Suite

PhotoShop

Mainframe

AS400 – Usage for input of data and programming for report writing.

SAP experience

Extensive Internet background

Contact this candidate