Management Manager
Resume:
MARK I. LANDERS
ROUND ROCK, TEXAS 78664
************@*****.***
SR. HUMAN RESOURCES PROFESSIONAL
High impact, Senior Human Resource Professional with 20+ years of diverse and comprehensive experience, delivering corporate HR solutions in dynamic domestic environments for manufacturing, development and research for fortune 50 corporation and smaller client engagements. Performance track record of creating and establishing programs that reflect positive impact on employee morale and productivity, improve client satisfaction, increase revenues, and reduce costs. Combines analytical and strategic solutions to develop and sustain effective client relationships that drive profitability.
Global Human Resource Management
HR Administration/Compensation & Benefits Administration/Payroll/ Policy Interpretation/Employee Relations/ Internal Recruiting & Interviewing/ Workforce Planning/
Succession-Talent and Performance Management
Training Management
Training Development & Delivery Compensation, Benefits, Retirement, Performance Management/
Team Building/Motivation/
Team Leadership/Quality Improvement/ Six Sigma/ Just In Time Manufacturing
Operations Management
Call Center Establishment & Management /Budget Forecasting & Planning/ Metric Management/
Operational Streamlining/ Policy Development/
Process Reengineering/ Business Analysis Auditing/ Headquarters Support Staff & Facilities Mgmt Human Resource Consulting
Strategic Planning/ Tactical Implementation/
Project Management/Technical Support/ Client Relations/ HR Business Partner Negotiations/Change Management
Start-up Facilitation/Process Improvement/
People Management
PROFESSIONAL EXPERIENCE
2002 - Present
Strategic HR Consultant for not-for-profit organizations and foundations and small businesses.
Companies/Organizations: United Way, Emergency Family Assistance, The Serving Center, Texas Library Association, Whitesboro News Record, Mac Haik Ford Lincoln Mercury, Private Foundations, Deep Dish Games, Vitalogy, Family Connections, Alliance Abroad, Cissi’s Market
Senior Human Resources Consultant
Designed and developed programs and directed Sr. managers and business owners through process improvements positively impacting their HR business processes resulting in improved procedures and business objectives
• Developed new position descriptions and aligned salaries to relevant job markets allowing for improved morale and retention at United Way. Provide coaching to director for compensation and performance expectation discussions.
• Eliminated redundant positions with significant annual savings for private foundations
• Initiated employee satisfaction survey to provide clients with basis for continual improvements.
• Designed, developed, implemented, analyzed and presented results of compensation and benefits survey for multiple not-for-profit organizations in a collective study providing common sources for determining reasonable markets for most similar competitors for Emergency Family Assistance and associated groups
• Researched and designed step system for state-wide agency in determination of salary rates in comparison to other comparable positions for Texas Library Association
• Developed Sales Plan incentive structure for car dealerships
• Performance management coaching and review for Vitalogy and Whitesboro News Record
• Developed and presented “Internal Consulting” session of Austin SHRM Chapter
• Defined position responsibilities and recommended salary ranges for these and existing positions for Family Connections resulting in streamlined, defined positions and improved morale.
• Initiated benefits vendor reviews for Alliance Abroad and Cissi’s Market and establish ADP HR and Payroll accounts
• Guest lecturer for HR MBA classes on compensation systems and employee relations.
IBM CORPORATION 1972 - 2002
Strategic HR Business Partner for multiple high tech software organizations in Fortune 50 Corporation.
HR Business Partner 1998 - 2002
Implemented and oversaw HR programs for 2000+ employees crossing multiple divisions and country influence with matrix management while interacting on a global basis in areas of subject matter expertise or centers of competencies.
• Center of Competence for compensation, benefits, retirement plans to local and various other location and corporate HR professionals
• Directed management team in all areas of human resources; i.e. Resources Planning, Compensation Planning, EO Diversity, Attract & Retention Programs, Executive Resources, Technical Resources, Employee Stock Option Program, Performance Planning and Review.
• Developed business case resulting in the saving of 23 positions in another location saving in excess of $1.2M in recruitment, training and delay of delivery of product.
• Developed and collaborated with executive management in the reduction in force activities to minimize negative impact and maximize existing skills.
• Confidante for executives, providing advice and counsel for business and personal career planning.
• Facilitated new management classes for recently appointed managers.
• Facilitated Management Perspectives Classes.
Compensation Program Manager, Human Resources 1992-1998
• Lead team of 20+ Compensation professionals to deliver base pay compensation, variable pay and base pay equity advice/counsel and direction to the IBM US management team of over 10,000 managers for consulting, sales & marketing, research & development as well as manufacturing and support services
• Directed team in development of on-line (intranet support) for compensation activities available at every manager’s desktop as well as information made available to the general employee population.
• Trained Tier I and Tier II representatives on compensation programs to enhance the capabilities of the HR function for a US wide service delivery
• Facilitated certification courses to IBM professional HR employees to gain either CCP or CBP certifications
• Developed and implemented an extremely successful program to retain programming skills when a programming lab was closed resulting in the retention of 300+ experienced programmers
• Supported Lockheed Martin for compensation issues following the sale of IBM Federal Systems Division to Loral and to Lockheed Martin in upstate New York, Maryland, Virginia, Colorado and Texas. Recognized by Lockheed Martin executives as being key to the success of the ease of transfer of programs
• Represented IBM In Washington DC on Diversity and Compliance
• Performed Audit Management for on-site audits in Florida, Illinois, Texas and Maryland
• Worked with US Government as IBM became the first major employer to map position descriptions to Americas Job Bank
• Provided compensation support to IBM alliance companies such as Advantis, Meritus, Micrus including management training on special salary programs and performance systems and other merger/acquisitions/divestitures.
• Participated in the marketing team for Workforce Solutions (an IBM Company) and developed bids for various projects and lead teams in this venue.
• Developed Salary Programs in conjunction with corporate headquarters for the above mentioned companies.
• Taught World At Work Certification classes for IBM HR professionals resulting in certifications of 90+ employees
Compensation & Benefits Manager 1988 -1992
• Managed compensation, benefits, relocation, international assignment, retiree relations, IBM Club and volunteerism departments at the Boulder, Colorado IBM Facility with a staff of 20–25 supporting an employee population of 5,600 which I also helped to reduce in sized to about 2800 before leaving to go to Dallas.
• Provided advice and counsel to senior level management and executives on all related activities listed above and lead a group of professional and non-exempt employees in the course of these programs
• Facilitated management training in Human Resource Programs
• Represented IBM in the community and the larger Denver area through being a board member of the Senior Center Foundation, Emergency Family Assistance, Member of Mountain States Employers Council Roundtable alliance for compensation and benefits, personally conducted job matching meetings with other local companies
• Worked with the local school district and chamber of commerce to enhance the educational setting for a lower performing school and increase the participation of parents and local employers
• Guest lectures at Colorado University in Boulder and the University of Phoenix extension classes in Denver
• Represented the private sector to a State Senate Committee for the Governor’s Taskforce on Productivity and made recommendation which passed both the committee and the full senate on executive pay for the State of Colorado executive positions.
Compensation & Benefits Program Manager 1985 -1988
• Provided compensation and benefit programs advice and counsel to location managers and teams for a 15,000 employee organization supporting the division president and staff as well as managing the building and administrative secretarial support.
• Relocated headquarters staff of 100+ from upstate New York to Connecticut and formed a team of administrative support from the local market
• Participated with the Fairfield County Schools in Career activities at both the High School and Middle School level
Salary Administration Manager 1982 - 1985
• Managed the Salary Administration department consisting of four Salary Analyst, a Position Evaluation/Classification Administrator and an Administrative Analyst in support of the site management team for manufacturing, development and supporting services with a total population of approximately 6,000
Position Evaluation/Classification Administrator 1982
• Conducted analysis to reclaim a salary budget overrun of $300K+ and successfully implemented the program and over achieved the objective with recovery efforts begun in August for a calendar year program.
Sr. Placement Counselor 1980 - 1982
• Screened resumes and application files for internal movements within IBM Austin and the relocation of employees from other IBM facilities
Salary Analyst 1979 – 1980
• Provided analysis of salary and awards program on a monthly basis to multiple development organizations making recommendations to management on how to best achieve their merit and promotional goals without over achieving.
PRIOR WORK HISTORY & ACHIEVEMENTS
Various non-exempt positions in Warehouse, Manufacturing and Administration 1972 – 1979
EDUCATION/PROFESSIONAL DEVELOPMENT
1978
St. Edward’s University Austin, TX
Bachelor of Arts - Psychology/Sociology
- Dean’s List
- Who’s Who in American Colleges and Universities
1975
Grayson County College
Associates of Arts - Psychology
Worked full time while attending college and missed 3 semesters due to work schedules. Had a collective 3.5 GPA with a double major in Psychology and Sociology. Paid own college expenses.
Personnel Institute – Cornell University
Personnel Institute – Fairfield University
CCP World At Work
Applications:
Microsoft Word, Excel, PowerPoint, Training and Quality Applications; SQL for proprietary HRIS system, some PeopleSoft, HRIS and learned ADP to establish HR & Payroll for two under 100 employee companies
(Alliance Abroad, Cissy’s Market)
Awards:
IBM - Manufacturing Excellence Award – (Position Description Redesign)
IBM - Outstanding Achievement Awards (Call Center Process Improvement)
IBM - Informal Awards (Mgmt Recognition for Team Leadership)
IBM - Outstanding Achievement (Transfer of 15,000 employee division to Lockhe
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