Training Project Management

SOFTWARE SKILLS

• Certified expert user of MS Office (Word, Powerpoint, Excel, Visio)

• Adobe suite (Captivate, Acrobat, FrameMaker, Illustrator, Photoshop)

• Macromedia training suite (the RoboHELP/RoboDEMO Suite, Authorware and Dreamweaver)

• Corel suite (WordPerfect, Draw)

• Project management (MS Project)

• Graphics utilities (Visio, MicroAngelo, SnagIt, IrfanView, ThumbsPlus)

• Training authoring (Captivate, RoboHELP, Authorware, Dreamweaver, TourGuide, Authology Multimedia)

• Document library and version control (VSS and SharePoint)

• Lotus Notes

• Eastern Systems Empower

PROJECT MANAGEMENT AND AUTHORING SKILLS

• Project management and team leadership (recruiting, mentoring, scheduling, resource allocation, etc.).

• Document computer hardware as well as software applications spanning the entire development cycle, including technical requirements, design standards, guides (installation, user, programmer, getting started), white paper, context sensitive help, release notes and technical collateral).

• Use ADDIE approach to instructional design to ascertain target audience and learning objectives, create an instructional design strategy, develop the training materials and testing strategy, implement/test the content, and evaluate the course to ensure the learning objectives were met and to identify future improvement.

• Develop training materials using a blended learning approach that incorporates classroom and online learning, such as ILTs, e-learning, demos, simulations/branching scenarios, webcasts, teleconferencing, etc.

• Perform process analysis and charting, author standard operating procedures and best practices, as well as regulation-compliance documentation, process flows and narratives.

• Develop and maintain document/version control systems, as well as intranet-accessible libraries and deployment of mission-critical content.

• Translate technical, corporate and mechanical publications to Spanish and localize for foreign distribution.

EXPERIENCE

Contract Senior Technical Writer

2/2012 – Present WiSpry, Inc. - Irvine, CA

• Develop new template for branding purposes to be implemented on all existing and new documents.

• Develop new documentation including data sheets, forms, checklists, office layouts, process charts, procedural documents, manuals, questionnaires, labels, schematics, presentations, and other documents.

• Edit existing documents and apply new template and styles.

Contract Senior Technical Writer

8/2011 – 1/2012 Broadcom Corporation -- Irvine, CA

• Develop technical documents for Broadcom’s computer hardware components using Framemaker, Acrobat, Distiller, CAD diagrams, Visio and Office.

• Documents (many containing conditional text) included application notes, data sheets, errata, release notes, white paper, programming and procedural manuals.

• Participate in peer review and document surveys.

Contract Senior Curriculum Developer

10/2010 – 5/2011 Panasonic Avionics Corp. -- Lake Forest, CA

• Develop proof-of-concept, prototype and pilot for on-demand training system based on RoboHELP and incorporating Captivate demos and hands-on simulations.

• Responsible for all templates, master pages, cascading style sheets and slide masters/templates for project.

• Authoring development standards and timeline for on-demand training system.

• Create Word templates for existing documentation and for future use (i.e., user and participant guides, instructor guides, job aids, and other documents).

• Develop Captivate training addressing the history and future of IFEs (in-flight entertainment systems), and the technology behind them.

• Work with SMEs and focals to assess the training needs for new products coming online and flowchart the delivery of training for internal employees, as well as airline cabin and maintenance crews.

Senior Course Developer

2/2007 – 2/2010 Wonderware / Invensys -- Lake Forest, CA

• Develop blended-approach courseware to teach system integrators and customers to use the company’s enterprise and manufacturing software, including hands-on labs, quizzes and certification testing.

• Work with SMEs to determine deliverable type, define scope, develop annotated table of contents, course outline and milestone schedule for training deliverables (ILT, RILT, elearning, webinars).

• Participate in process meetings, audit lab validation sessions and beta classes to ensure instructional value and class flow, as well as corrections needed to be implemented prior to Gold release.

• Contribute to departmental process documentation and style guides, as needed.

• Attend technical support and documentation classes to familiarize myself with product and upgrades.

• Assist co-workers with MS Office issues and advanced features, and create Visio flowcharts and other graphics.

• Review Spanish and Hebrew translations of courses for grammar and correct language usage.

Interim Manager, Training & Development (contract)

1/2006 – 11/2006 NRPI -- Irvine, CA

• Build, mentor and supervise Training and QA teams for Escrow/Closing department.

• Conduct research to understand mission statements, vision and strategic direction of each business unit; review and validate core processes and control mechanisms; flowchart and analyze processes.

• Analyze and chart processes. Formulate SOP and best practices plan and prepare supporting documents and exhibits.

• Define role-specific skill set and assess training needs. Develop curriculum, implementation plan and delivery schedule.

• Design layout and writing standards, and consolidate the look and feel of all the company’s internal publications. Oversee the development of all templates, CCS and stencils.

• Recruit and manage training team (instructional designers and trainers).

• Develop document library, and supervise the implementation of a document sharing and version control system using SharePoint.

• Supervise the development of new-hire orientation, Land Survey and Legal Descriptions seminars, and training on a variety of escrow & title topics.

Policy and Procedure Development

1/2004 – 5/2005 Impac Mortgage -- Newport Beach, CA

• Conduct research to identify strategic direction of each business units.

• Review SOX audit results and remediation needs.

• Collect and review existing policy and procedural content, evaluate the actuality of the core processes described versus the day-to-day way of doing business. Chart processes and workflow.

• Formulate a SOP and best practice aligned with SOX requirements and prepare delivery schedule, supporting documents and exhibits.

• Recruit, manage and mentor technical writers and process analysts.

• Plan, implement and deploy document control system and intranet-accessible document library.

Sr. Technical Writer / SOX Compliance

2/2001 – 9/2003 Argent Mortgage Company -- Irvine, CA

• Research and author policies and procedures for all departments of the Business Controls unit within a multi-billion dollar national wholesale mortgage concern to ensure compliance with Sarbanes-Oxley and Fitch requirements. Research included interviewing management and staff, examining work flows, observing staff routines, attending training, and reviewing all existing documents and control mechanisms (rules/guidelines, forms, databases, logs, existing productivity tools, job aids, etc.).

• Assist managers with workflow streamlining and effort optimization by scrutinizing procedures, automating some manual tasks, developing more effective productivity tools and job aids, and identifying managers’ visions of the ideal workflow.

• Meet with SOX auditors pre- and post audit to ensure P&Ps comply with Sarbanes Oxley and Fitch rulings and requirements.

• Develop flowcharts (Visio) illustrating formal P&Ps and intermediate procedures.

• Maintain real-time and projected departmental and consolidated organization charts (Visio) for the Business Controls unit.

• Create layout design for all procedural publications, as well as all related documents.

• Design Word templates and RoboHELP css to facilitate single-sourcing PDF documents and help-style P&Ps containing hyperlinks to server-based document/form library and pertinent web sites.

• Create help-style P&P libraries to be delivered over the company’s intranet, as well as a server based document library.

• Devise a Document Control System (VSS) to facilitate P&P/document roll-outs, revisions, upgrades and tracking document history.

Senior Technical Writer, SQLab Product Line

3/2000 – 11/2001 Quest Software Company Irvine, CA

• Accountable for all the documentation for the SQLab products (a SQL tuning application), i.e., specifications, requirement specs, standards, white paper, release notes, manuals and help files.

• Remove all obsolete material accumulated in poorly maintained manuals and help files.

• Develop multi-tiered, multi-modular help files with consolidated TOCs and indices for product sold as a console with plug-ins, or in a series of different flavors. This facilitated modular maintenance, rather than updating numerous pre-compiled help files.

• Author and upgrade product’s Release Notes, and Getting Started and User guides, enhancement sheets, white paper, etc. Maintain document control and library system (VSS), as well as product-related content for corporate website.

• Consolidate enhancement, bug fix, and customer-specific change management histories. The resulting document was used when developers planned new architecture for product.

Technical Publications Lead

3/1997 – 2/2000 NRT, Inc. Mission Viejo, CA

• Oversee all technical and training publications for in-house VB SQL applications (i.e., entire development cycle – from Requirement Specs to updates and upgrades) and other projects, i.e., intranet and internet content development, presentations, etc. This included resource allocation, review and edit of projects, liaison with management & customers, supervision of staff,

• Supervise and mentor four Technical Writers and one Graphic Designer.

• Personally develop html help files for in-house applications.

• Develop style guide and Publications Standard.

• Outline a standard design & development checklist for incoming projects.

• Research new writing methodologies and delivery technologies.

• Translate content to Spanish for regional offices.

Instructional Designer/SOP Development

2/1996 – 2/1997 FileNET Corp. Costa Mesa, CA

• Research/develop five-tiered Technical Support department procedures and standards and deliver POS publication and book of standards and checklists.

• Develop quizzes to assess the training needs for various levels of Technical Support new-hires (i.e., novice, understanding of support software, OS, databases, knowledge bases, imaging software, server/client architecture, etc.).

• Plan and develop Tech Support new-hire self-paced wbt (web-based training) with randomized question base quiz-style assessment (developed with Authorware and Director).

EDUCATION

1970 – 1974 Universidad Anahuac, Mexico City, Mexico

• BA in Mass Communication/Journalism

1971 – 1973 Instituto Superior de Interpretes y Traductores, Mexico City, Mexico

• Certified, English/Spanish Translator

1998 – 1999 Information Mapping Institute

• Information Mapping

• Publication Design and Development

Personal references and writing samples will be furnished upon request.

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