Chavonne Sharp

**** ******* ****

Madison, Alabama, 35758

Phone: 256-***-****

Objective

I am a multi-tasker with 5+ years experience customer service and 3 years of management experience. I am looking for a job that will provide a full time position with room for advancement, great pay and , great benefits in either customer service /human resources field of work.

Summary of Qualifications

I have 5+ years in customer service and 3 years of management, know the proper etiquette for customer services such as the proper way to speak, how to handle a call so that the customer is satisfied with the services and the employer is satisfied with the amount of time it takes to complete the task. I always had great scores on quality recorded calls, met any goals given to me and surveys taken at the end of calls and also have had complements given about me regarding my service. I worked with a company that contract with Department of Homeland Secruity to assist candidate for the Customs and Border Protection Border Patrol Agent position.

Employment History

Employer: FPMI

Job Title: Human Resources Apprentice I

Location: Huntsville, Alabama

Dates Employed: January 2008 - October 2008

Description: Worked with company that contracted with the Office of Personnel Management through the Department of Homeland Security for the Custom and Border Protection as HR.for the Border Patrol Agent position. I handled both outbound and inbound calls. I called to confirm their application, remind them of their scheduled test dates, answer any questions in regards to applying with us and requirements for the position, their written exam and the remainder processes they will be going through, as well as rescheduling. I utilized Microsoft Office, Microsoft Outlook, Microsoft Access, Microsoft Excel, Microsoft Powerpoint as well as other systems shared by the company and the Office of Personnel Management. Also, I received high scores on my call monitoring and met any goals given to me by my superiors.

Employer: Wendy's

Job Title: Shift Manager

Location: Madison

Dates Employed: July 2007 - March 2008

Description: I was responsible for making sure areas are stocked and ready for use. Counting down the registers, counting down the safe, taking the deposits to the bank, doing the appropriate opening and closing paperwork, entering information into the computer for proper recording, and supervising crew workers, ensuring that there jobs were performed according to company poilcy and reporting to upper mamanagement.

Employer: West Telecommunications

Job Title: Customer Service Representative

Location: Huntsville

Dates Employed: Septmeber 2003 - January 2007

Description: Worked for a large medical insurance company taking inbound calls. verified eligibilty and benefits f or member and providers as well as handling claims issues. I have experience in HMO, POS, PPO types of medical plans. I have great typing and computer skills, a team player, and adhere to company policy. I have worked with Microsoft Outlook, Microsoft Office, Microsoft Powerpoint, Microsoft Excel and used Internet Explorer. I know the proper etiquette when speaking to someone either in person or over the phone. I am a multi-tasker with 5+ years in customer service. I made sure that the person was satisfied with their services and that the employer is satisfied with the amount of time it takes to complete a task and/or call.I called back customers , if needed, with a resolution to the issue they were calling about if further research was needed from other depts. . I had always had great scores on quality recorded calls and surveys taken at the end of calls and also have had complements given to me regarding service.

Employer: J.L. Troupe

Job Title: Industrial Silkscreener

Location: Huntsville

Dates Employed: 1998 - June 2003

Description: I worked in silkscreen dept. for a small fabrication plant that fabricated parts for companies such as Adtran, Intergraph, and other companies. I had to sign off paperwork, receive parts, order and receive supplies, make sure that I had the appropriate signatures on all paperwork. I had to work with upper management to make sure the film for incoming orders were correct and in stock in enough time to meet deadlines that were given. I mixed inks, shot screens and printed parts according to the specific details given to me.

Education

Institution Name: Bob Jones High School

Dates Attended: 1993- 1996

Education: High School

Major/Area of Study: General

Accomplishments, Memberships Awards, or Other: Earned my GED in 1998 from University of Huntsville

Institution Name: University of Huntsville

Dates Attended: 2001 - 2003

Education: Some College

Major/Area of Study: Computer Science

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