Customer Service Supervisor

MATILDE (MACKY) ABRAHAM

**** ******* ****** ** | Minneapolis, MN 55418 | 612-***-**** | *******.*******@*****.***

VALUE OFFERED

Reliable and team-oriented with 7 years experience as a Supervisor working in Distribution and Service Centers. 10 plus years working in a warehouse, manufacturing environment. Strong leadership and communication skills. Recognized for providing outstanding customer service. Positive attitude and excellent work habits. While at Service Center # 60, developed a new cycle count process. In result our yearly inventory shrink level was less than 0.1 percent.

SKILLS & CAPABILITIES

Bilingual, fluent in English & Spanish

Able to work independently or in a team setting.

Ability to direct, lead, and motivate others.

Strong organizational skills.

Strong focus to detail, exceptional problem solving and customer service skills.

Excellent time management skills.

Knowledgeable in Excel, Microsoft Office Word and Outlook and Lotus notes.

Strong Aptitude for Computers & Electronics.

Microsoft, STAR system, SAP, AS400 main frame.

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield of Minnesota August 2011 until Present

Bilingual Medical Banking Specialist

• Verify insurance information for accuracy of claims processing.

• Responsible for maintaining good relations with all policyholders, providers, vendors and plan personnel in a friendly and courteous manner.

• Able to act and make decisions with a sense of urgency when needed and have exceptional problem solving and analytical skills while being detail oriented.

• Work closely with the claims department to find resolutions to member’s medical claims.

Spectrum Staffing July 2010- August2011

Senior Lead

• Managed production lines. Coordinated daily workload and inventory for each line.

• Provided direct supervision and leadership to the fulfillment department.

• Identified strength of department leads and assigned them to the proper work load.

• Communicated with English and Spanish employees about the daily productivity goals and expectations.

BEST BUY CO INC., #70 Bloomington, MN

Distribution Center Supervisor #70 August 2007-March 2009

Service Center Supervisor #60 April 2000 - August2007

• Supervised the day-to-day operations of the warehouse with focus on safety, accuracy, training and efficiency.

• Oversaw the repack department activities, including hiring, training and supervising up to 30 employees.

• Handled confidential paperwork when hiring employees and distributed information to the appropriate teams.

• Managed day to day business operations, work load and non-exempt employees.

• Supervised the outbound process in the repack department.

• Visited local stores and partnered with product process leads to resolve any inventory issues.

• Supervised the Parts and iPod department, promoted to supervisor after 3 years in the department.

• Ensured accurate inventory levels at the service center by conducting weekly cycle counts.

• Worked with inventory managers, claims department and vendors to resolve exceptions in the receiving process.

• Trained all personnel in processing claims, miss-ships, damaged, back order and shortages.

• Worked to resolve any issues with incoming parts and or scrap parts still under warranty. Processed and ensured proper completion of paper work for warranty claims.

VOLUNTEER EXPERIENCE

• Volunteered for the Salvation Army program: Toys for Tots

• Volunteered for Feed My Starving Children

Contact this candidate