Engineer Customer Service

CURRICULAM VITAE

Name : Suhas Popatrao Thomasekar

Mobile : 976-***-****

Email Id : *****.**********@****.***

Address : Flat No: 10, Amanora Park, Magarpatta, Pune 411 046

PROFESSIONAL OBJECTIVE

To associate with an organization offering a suitable position in Engineering level with continuous growth opportunities and seeking to contribute to the continuing success of a dynamic organization & to give in my best to the work allotted and thus enhance my skills for the betterment of my performance and to the Company.

EDUCATIONAL QUALIFICATION

Passed B.COM In the year May 2009 From Y.C.M Nashik

Passed S.S.C. In the year March 2002 from Mumbai Board.

Passed H.S.C. In the year March 2004 from Mumbai Board.

TECHNICAL QUALIFICATION

Jetking Certified Hardware and Networking Professional Diploma (JCHNP) from

Jetking Panvel.

Certified Course Computer Hardware at Center for Computing Technologies, Pune

PROJECTS

Title of the Project: Transmission Media

Brief Overview of Project: A conductive Metal such as copper transmits data using electric current. A transparent glass or plastic such as fiber optic cable transmits data using Light waves.

Wireless transmission requires no physical media but relies on electromagnetic waves such as those found in television and radio broadcasts. The waves radiate by inducing a current in a transmitting antenna and then travel through the air or free space.this type of media is such as microwave and satellite transmission.

KEY SKILLS

• Migration of Workgroup Infrastructure to Domain Infrastructure at Corporate Level & Plant Level

• Maintained the Windows Server 2003-R2 and win 2008 Server based Domain Infrastructure

• Migration of Mailing Solution from MS Exchange-2007 at Corporate Level & Plant Level

• Maintained the Microsoft Exchange 2007 based Mailing Infrastructure Experience with configurations Active directory in 2003 & 2008 server

• Installing, configuring and administering network technologies

• Adequate Knowledge of experience in Backup-Restore, User Permissions

• Excellent troubleshooting skills in complex software and hardware problems

• Knowledge of LAN configuration and topologies

• Troubleshooting & maintenance of PCs,Laptop,printer (Dell,Hp,Compaq,Acer)

• Flexible to work anywhere, in any shift.

• Troubleshooting, Installation, Updating, Printer Sharing Maintenance & Repairs of various parts (Copier, Scanner, Printer, etc.)

WORK EXPERIENCE

1. Progressive Infotech Pvt Ltd. Mumbai

Company Profile

Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000. The companys wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.

Designation: Working with Progressive Infotech as a Desktop Engineer and customer support engineer (03 March 2007 to 24 December 2008)

• Maintain IT standards.complianceManage IT infrastructure setup Troubleshooting and solve user, client problems.

• Troubleshooting, Installation, Maintenance & Repairs of various parts ( Server, Laptop, Desktop, Printers )

• Installed and configured workstations for IP based LAN

• Technical support of Operating System (Windows: XP/2003/2008/Vista/7 - Installation and configuration)

• Installation maintaining & attending day-to-day user's problem calls

• Maintaining of Windows based Network, inclusive of all Networking Hardware Software support.

• Configuring maintaining e-mail accounts (OUTLOOK, LOTUS NOTES)

• Installation and Configuration of Operating System and related Software

• Maintenance and troubleshooting of DELL, HP, WIPRO systems.

• Feedback on every call with customers as it helps to improve the work pattern.

2. Clariant Chemicals (I) Ltd.

Company Profile

Clariant Chemicals (India) Ltd.

113/114, M.I.D.C. Industrial Area

A.V. Roha, A.V.O. Dhatav

Tal – Roha, District – Raigad, Pin – 402 116

About Clariant

Clariant Chemicals (I) Ltd.is a largest multinational company in India based having factories all over World engaged in Manufacturing Pigments, Dyes, Polyurethanes, and Textile Auxiliaries products etc.in last 45 years.

IT Service: The introduction of an IT Service Management assists Clariant in successfully coping with steady changes in the environment and ongoing developments in Information Technology. ITSM allows a better matching of IT services with customer requirements and to deliver more customer and end user focused services

Designation: Working with Clariant System Engineer and IT Help Desk Engineer

(15st 2009 January to till date)

• Active Directory Server 2003 - Creating User Accounts, Security Groups, creating and applying Logon Scripts to users, managing file server, creating and applying various group policies

• Active directory management, NTFS security, disk quota management

• Managing User and Group accounts, User administration/security/device configuration, optimization and tuning of Windows Server 2003 & Windows server 2008.

• Installing, configuring and administering network technologies

• Configuring Windows 2003 and 2008 server as File and Print servers

• Configuration of MS Outlook, Lotus Notes & Sap(720) Client for the network

• Maintain IT standards, compliance Manage IT infrastructure setup Troubleshooting and solve user problems. Hands on experience in IT hardware and software installation, troubleshooting of the following. Hardware: Server, Laptop, Desktop, Printers etc.

• Assisting and giving IT support to all users (380 Users) facing any problem related to Hardware/Software/Network.

•

• Configuring, Managing and Maintaining Networking Equipment’s

• Installed and configured DHCP Client/Server

• Working knowledge of DHCP Server, DNS Server, Proxy Server on windows

• Backup Management, Reporting and Recovery

• Installing and configuring of Antivirus and firewall policy at client side

• Configure new hardware, install and update all software packages(Attendance Software,Cctv cameras)

• Configuring and troubleshooting Microsoft Outlook

• Handling users’ queries & all IT related complaints attend via emails and telephone calls.

• Installing configuring administrating software applications

• Creating standard Net-backup policies and taking back-up of the servers. Restoring the data as per the customer request

• Managing User accounts using Active Directory

• Technical support of Operating System (Windows: XP/2003/2008/Vista/7 - Installation and configuration)

• knowledge of operating systems like Microsoft Office XP/2007/ 2010/ Vista and Windows 2007

• Troubleshooting, Installation, Updating, Printer Sharing Maintenance & Repairs of various parts (Copier, Scanner, Printer, etc.)

• Configured a print server for all users including Desktop and Laptop with the heavy duty printers (RICOH, Wep, HP, Samsung, Canon Printer, Label Printer )

PERSONEL DETAILS

Full Name : Suhas Popatrao Thomasekar

Date of Birth : 17th February 1985

Sex : Male.

Nationality : Indian

Languages Known : English, Hindi and Marathi

Marital Status : Single - Unmarried

Hobbies : Interacting with people, Net Surfing, Social Service and Reading

I hereby declare that all the statements made above are true, complete and correct to best of my knowledge and belief.

DATE:

PLACE: Pune (Suhas Popatrao Thomasekar)

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