Customer Service Resume

Location:

Posted:

October 14, 2009

LADELL MCGOWAN

Atlanta, GA *************@*******.***

OBJECTIVE:

Seeking a customer service position that will allow me to utilize my exceptional humanitarian, speaking and marketing skills.

MARKETING SKILL

• Oral Presentations

• Internet Savvy

• Customer Service Skills

• File retention

• Staffing

• Training

SOFTWARE SKILLS:

Microsoft Office Suite, internet savvy, marketing and Customer Service skills

CAREER DEVELOPMENT:

Millennium Business Solutions

2005-2008

Customer Service Manager Atlanta, GA

•Oral presentations of new implementations and additions for file retention, scanning and software programs

•Trained, coached and managed all scanners in all policies and procedures

•Supervised and scheduled employees, ensuring compliance with company payroll budget

•maintained Millennium file system, ensuring state- of- the- art technology and functionality

•Managed all front end operations including customer inquiries and concerns

•Managed all employee benefit programs

•Solved client/employee issues that effected the service, efficiency, and productivity of the company

Outstanding customer service, insuring a friendly environment

•

Vending Services of America

Customer Service Specialist 2000 – 2005

•Received and managed incoming vendorcalls Denver, CO

•Maintained Customer (regional) database information.

•Placed customer special order requests and performed follow up on these and other customer needs

Denver Business College 1997 – 2000

Assistant to the Director of Student Affairs Denver, CO

•Maintained all student database information including graduation requirements

•Maintained company intranet and filing system of archived newsletters , as well as student personal information

•Fill in receptionist for main office