Customer Service Representative

*** ******** ******, *********, ** *****•404-***-****•*******@*****.***

Kimberly D. Hardrick

Qualifications

Energetic, motivated and results-oriented professional.

Exhibits excellent organizational, analytical, time management and problem solving skills.

Ability to communicate effectively with all levels of management internally and externally.

Creative problem solver with ability to drive revenue growth, resolve conflict and exceed business goals.

Committed to providing the highest level of service.

Professional Profile

Management and Training

Oversaw ongoing financial and strategic planning.

Ensured adherence to compliance standards.

Responsible for budget development and management as well as audits.

Monitored staff performance including evaluations, vacations and operations.

Processed accounts payable checks via People Soft System.

Provided recommendations to upper management concerning procedure changes, enhancements and benefits

Business Analysis

Prepared and submitted credit and debit reports for the company’s monthly gains and losses.

Communicated adjustments regarding agent’s commissions and shareholder’s mutual fund accounts.

Tracked and recovered reclaims and forgeries on shareholder’s mutual fund accounts.

Employment History

Dwesly Inc. Covington, GA June 2011- present

Customer Service Representative

SunTrust Bank Decatur, GA November 2006 – June 2011

Bank Operation Support

Financial Services Representative III

Publix Supermarket Stone Mountain, GA November 2003 – January 2006

Assistant Bakery Manager

Primerica Financial Services Duluth, GA June 1996 - September 2003

Business Analyst (July 2001- September 2003)

Adjustment Specialist (October 1999 – July 2001)

Customer Representative Specialist (September 1997 –October 1999)

Data Entry Specialist (November 1996 – September 1997)

Norrell Temporary Services Atlanta, GA April 1995 – June 1996

Customer Service Representative (April 1995-June 1996)

Education

Georgia State University, Atlanta, GA

January 2007 – January 2008

BS Middle Grades Education

*Degree not obtained

Clark Atlanta University, Atlanta, GA

August 1990 – December 1994

BS Middle Grades Education

*Degree not obtained

Henderson High School, Chamblee, GA

Advanced Academic Diploma

References

Available Upon Request

Contact this candidate