020309

Shellye D. Hansen

Objective

Please consider me for the opening for which I have applied or for any position for which you feel I might be qualified. I am not looking for a job but a career with a stable company that will allow all my abilities to grow alongside of the company itself.

WORK EXPERIENCE

02/07 – 10/08 Pinnacle Staffing / AT&T U-verse

§ Oversee, track, and monitor customer orders through the U-Verse ordering systems and manage, analyze, and resolve complex order issues.

§ Resolve complex Internet Protocol services order issues.

§ Effectively and efficiently resolve all assigned order fallout, regardless of order type, escalating to the appropriate level of management to ensure the matter is resolved. Consistently demonstrate professionalism when dealing with peers and the Leadership team. Demonstrate flexibility in work assignment and a consistent willingness to provide the ultimate care experience to both internal and external customers.

§ Entry level IT skills basic coding in UNIX, DOS, XML

§ Demonstrate “expert” level knowledge of MS Excel and MS Word.

§ Troubleshooting technical issues

12/99 – 02/07 Volunteer / As needed contract laborer

Grand Prairie United Charities

§ Front Desk

§ Answer Multi Line Phone

§ Filing

§ Fax

§ Data Entry

American Pawn Shop

§ eBay

§ Accounts Receivable

§ Accounts Payable

St. Michael’s Presbyterian Church

§ Function Coordinator

Skills

§ MS Word

§ MS Excel

§ MS Office

§ Type 63+ WPM

§ 10 Key by Touch @ 12,000+ ksph

Education

Buena Vista I.S.D. Graduated Advanced with Honors

Midland College

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