Real Estate Technical Support
Resume:
ESTHER L. JAMES
Lawrenceville, GA 30044
************@***.***
CAREER OBJECTIVE:
To obtain a position that would utilize my technical, sales, and business experience.
EDUCATION:
Bachelor of Science in Business Administration - Almeda College Boise, ID
Certificate in Network Administration – TechTrain at Oglethorpe University Atlanta, GA
Georgia Real Estate License – Bob Wood Real Estate School Norcross, GA
Associate Degree in Business Administration – Cuyahoga College Highland Hills, OH
Georgia Insurance License – Issued 6/2010
PROFESSIONAL EXPERIENCE:
• May 2011 – Present Systems Support Analyst Primus Software Duluth, GA
Provided support for over 4,000 hotels with multiple users at Intercontinental and Holiday Inn Hotels. Remotely connected and reimaged workstations, loaded proprietary hotel software, configured printers and connected to workstations to remove viruses and spyware. Maintained servers, and added computers to workgroups on existing networks. Checked devices on Cisco switches. Dispatched IBM and worked with technicians on service calls on hardware issues. Pinged servers, added TCP/IP addresses and connected printers. Worked on XP and Windows7 operating system errors to determine if reimaging or replacing workstations is need.
• November 2010 – December 2010 Help Desk Analyst Teksystems Atlanta, GA
Supported POS systems for Wendy’s restaurant chain and corporate offices. Troubleshooted Blackberry issues, laptop and printer connectivity for the back office systems. Reset modems, routers and switches to bring registers online. Reset modems, routers and switches to bring registers online. Used troubleshooting techniques to resolve configuration issues on Windows 2003, 2000 and XP systems. Worked on TCP/IP, SNMP, HTTP, DNS, DHCP, PING and connectivity issues. Connected to users by using VPN, and Remote desktop. Set up user groups and assigned passwords and access to external clients. Assisted with printer, cash register receipts and credit card processing machines.
• April 2007 – November 2009 Systems Support Analyst Ceridian Corporation, Atlanta, GA
I used troubleshooting techniques to resolve configuration problems with Windows 2003, 2000 and XP systems as well as MS Office. Worked on TCP/IP, SNMP, HTTP, DNS, DHCP, PING and connectivity issues with clients. Set up user groups and assigned passwords and to external clients by connecting remotely. I was a key player in the launch of new Time, attendance and labor
software product. Attended weekly meetings with Product Manager, Business Analyst, Developers and Implementation team to assist clients in a smooth transition and resolve any outstanding issues.
Coordinated and prioritized all escalated activities including testing, project management and implementation of system upgrades, enhancement and bug fixes. Gathered requirements from stakeholders including Product Management, Business Units and IT organizations for new feature functionality. Performed data management and entered information into a Content Management system
• October 2005 – April 2007 Technical Support Representative Business Management Systems, Lawrenceville, GA Supported POS systems for retail clients. Loaded client data which contained catalogs of inventory and accounts receivable information. Assisted clients with day end, month end and year end closings. Provided technical support via the telephone, telnet, ftp or dialing in through a modem. Provided troubleshooting within a LAN/WAN environment that includes Linux
and UNIX operating systems. Assisted clients with tape/DVD/CD backups, and anti-virus software. Provided classroom training and manuals for new clients. Assisted clients with VPN, TCP/IP and other connectivity issues. Assisted with printer, cash register receipts and other hardware issues or redirects to the manufacturers.
• November 2003 – January 2006 Sales Consultant Executive Homes, LC Alpharetta, GA
Provided real estate services to clients by marketing, showing and selling residential real estate in the Metro Atlanta area. Assisted clients in finding financing and provided tips on securing the best price for their home.
• April 2000 – November 2003 Micro-based Application Support Specialist Automatic Data Processing Alpharetta, GA Provided technical support to external clients as it related to ADP’s
payroll and HRIS software. Assisted client with networking, printing, and TCP/IP issues. Performed in-dept troubleshooting functions under a variety of operating (Windows 2000, NT and XP) and database management systems including Oracle, and SQL remotely using Desktop Streaming. Performed onsite software installations and upgrades. Tested database and software installations and ran customized reports to check and verify client satisfaction. Assisted clients with tape backups, anti-virus software and Internet connectivity issues. Worked on TCP/IP, SNMP, HTTP, DNS, DHCP, PING and connectivity issues with the client. I set up user groups and assigned passwords and access to external clients. Assisted clients with MS Office.
• October 1998 – March 2000 Technical Support Analyst Dataforce Systems Atlanta, GA
Installed, upgraded, and maintained DOS and Windows-based accounting and HRIS software that operated in a Windows NT and Novell environment. I assisted users with hardware, configuration and printer issues. Provided functional product support as well as technical support to users.
• June 1996 – April 1997 Account Manager Equifax Risk Management Atlanta, GA
Collected on past due accounts. Skipped traced on delinquent accounts. Received in-bound customer calls as on credit card accounts as well making out-bound collection calls.
• September 1993 – June 1996 Billing/Accounts Representative Corning Clinical Laboratories Atlanta, GA Reviewed accounts receivable aging reports. I posted payments to accounts, corrected and resolved client billing disputes. Resubmitted rejected claims to insurance carriers and updated patient’s medical records.
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