Customer Service Manager

Stephanie B. Austill

**** ******* **** **** ****, MS 38637 * 662-***-**** * bao606@r.postjobfree.com

Objective To obtain a challenging position with a progressive company which will

fully utilize and challenge my experience and education while allowing advancement in recognition for a job well done. I promise to give 110% to the job in which I am doing. I will put forth all my effort and skills to provide a satisfying and above average result. I'm not afraid to work hard and learn new things. I take pride in my work and I dedicate myself to providing the very best.

Background Diversified experience planning, organizing and implementing policy,

Summary procedure or programs. Knowledge of management and administrative methods. Ability to organize and coordinate projects for maximum efficiency, including attention to deadlines and quality of work. Principal strengths include customer service, motivation, development, inventory and cash control and follow-up. Computer literate including knowledge in PC computers, 10-key, Word, Excel, PowerPoint, AS400 and systems, E-File, Answering Multi-line phones and various software applications.

Areas of Administrative & Operations Management Cash Control

Expertise Customer Service Safety Management

Inventory Analysis Employee Relations

Problem Determination

Professional Current-Nov. 2002 Kentucky Fried Chicken Hernando, MS,

Restaurant General Manager

*Started as a Shift Supervisor and worked my way to a RGM. In 2008, I helped open the KFC in Hernando, MS from dirt to the full service buffet and restaurant it is now.

*Balance service with costs to ensure profitability, promote guest satisfaction for steady repeat business, coach and schedule team members to maximum levels of performance, purchase and control inventory to budget guidelines, monitor the restaurant for sanitation, cash control, food quality and presentation, prepare and distribute payroll for 30 employees and attract and promote new business through community activities and maintain a full service buffet and restaurant.

*Received a Business of the Year Award in 2009 from Horn Lake Chamber of Commerce, 94% Average for CFF and FSA Inspections, White Glove Award presented from Yums Brand, Inc., 96% Average for CBCC-Customer Based Champ Checks, Ranked #1 in Buffet Sales for West Quality Foods, Inc.

Mar. 2006-Jan. 2007 Landmark Horn Lake, MS

Certified CNA

*Trained and certified in Mississippi as a Certified Nurse Assistant. Worked the

overnight shift taking care of the elderly. I work the floor of 16 residents to myself. Kept them dry and clean, cleaned there rooms and got there clothes prepared for the morning. Checked there vital signs and recorded them daily.

*Got each resident ready for the day and prepared for breakfast. Trained on the day side as well to give baths, feed them if needed and take them to activities. Also prepared them for naps.

Jan. 2002-Nov. 2002 Unemployed

* I took time off due to the birth of my son Dylan.

March 1998-Jan. 2002 TNT Logistics Memphis, TN

Purchase Transportation Clerk

*Started as a temporary four hour check call person and worked my way through dispatch to become full-time.

*Mastering over-the-road and city routes, Tracking of General Motors parts and empty containers, Material follow-up, Accounting purposes and manifesting freight, Trained and certified in Haz-mat and ISO Documents, Worked with AS400, IMC Systems, Vector, Bonds for Customs and Returnable Containers.

*Received an Attagirl Award for the help due to a fire that caused the immediate action to get freight to a plant as soon as possible, Employee of the Month for July 2001.

Oct 1997-March 1998 Southwide-Fedex Memphis, TN

Data Entry (c/o Quality Staffing)

*Keyed in Airway Bills for International Freight, as well as keying in airway bills for the facility on Airways when they were overloaded.

*Worked at the Airways facility until the program was closed and was referred to the facility on democrat.

July 1997-Oct 1997 Horseshoe Casino Tunica, MS

Customer Service (c/o Performance Staffing)

*Drug tested potential employees, screening of applications, filing paperwork, face-to-face communication, testing of skills and orientation. Provided the paperwork MS gaming badges.

Personal I enjoy fishing, camping, walking and spending time with my family and friends. I'm very easy going, high-spirited and loved to be faced with a challenge.

Salary Negotiable

REFERENCES AVAILABLE UPON REQUEST

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