Customer Service Project Manager

Karen D. Sharp

951-***-**** ~ email: *********@*******.***

Objective

Skills

To acquire a long term position with a Company where I will be challenged.

Proficient with Excel, Word, etc. Misc. other software programs. Excellent computer skills. Fast learner.

Outstanding people skills and excellent customer service rep., great multi-tasking abilities. I am able to work as a team or individually.

I am a very dedicated and dependable person and enjoy working with other dedicated individuals.

Experience Project Manager Assistant

August 2007 to May 2009 ~ Standard Drywall Inc. Corona, CA

• Maintain and update project management operations by receiving, processing and distributing communications and information.

• Maintain RFI Log and files.

• Communicate with subcontractors regarding certified payroll, etc.

• Send out plans, guarantee letters, etc.

Customer Service Manager

August 2001 to August 2007 Ritchie Bros Auctioneers, Perris, CA,

• Ensuring that superior customer service is delivered at all times to all customers.

• Building and maintaining strong relationships with customers, financial institutions, local taxation offices and motor vehicle branches in order to obtain information and to resolve problems.

• Setting-up and maintaining all auction information systems.

• Inputting contracts and equipment specifications into the sale site system.

• Reconciling sales, collecting accounts receivables for auctions held four times a year in excess of $40M per auction and all banking responsibilities.

• Becoming an authority on local tax collection, exemptions and remittance.

• Ensuring transactions involving vehicle registrations are processed according to policy.

• Reporting on sale to local and head office management.

• Recruiting, training and coaching customer service representatives (approx. 25 people) for each sale day.

• Answering customer inquiries in person, by email and by phone.

• Provides additional administrative support as needed.

• Organized events for 50 to 500 people five times a year. Including catering, hiring entertainment, etc..

I tend to ‘think outside the box’ and thought I would add my picture to show to you that I am a real person and not just another resume.

Thank you for considering me for a position at your company.

References available upon request.

Contact this candidate