Service Project

Neha Chouksey

Mobile: (91-959******* | E-mail: ************@*****.***

Objective

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people and to secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field Software Testing. My blend of business experience and technical expertise make me suited for a hands-on technical position that requires a business management perspective. I have almost 4.10 years of experience in Manual testing and Mainframes. Testing being the main working area for last 4.8 years, I have developed a good interest and understanding of testing related technologies.

Summary of Skills

• Almost 4.10 years of experience in manual Testing (web based applications and Desktop application).

• Knowledge of SDLC and various aspects like Requirement Analysis, Designing Test cases, Writing Test plan document.

• Coordinating with development team to fix bugs.

• Knowledge of Banking, Telecom and Technology Domains.

• Resourceful team player and capable of delivering tasks within stringent timelines.

Professional Experience

1)

Company Name Cognizant Technologies Solutions

Project Name Intuit QuickBooks (Desktop Application)

Client Intuit

Domain Technology

Role Team Member

Responsibilities:

• Involved in testing of new functionalities and Regression testing.

• Involved in Requirement Analysis, Test plan documentation, Designing Test cases, Test case execution.

• Involved in Reviews.

• Using Team Track for Defect Reporting, Verification and tracking until its closure.

• Knowledge transition for new joiners.

• Worked independently as well as in a team.

• Handled team consisting of 4-5 members.

Project Description:

QuickBooks is a line of business accounting software developed and marketed by Intuit. The software was popular among business owners who had no formal accounting training. Versions of this product are available in many different markets such as US, CA and UK. Intuit's Canadian and U.K. divisions offer versions of QuickBooks that support the unique needs of each region, such as Canada's GST, HST or PST sales tax and European VAT for the UK edition. QuickBooks is financial software which helps save time and run business better by tracking the money going in and out of your business, Managing Customers and Sales, Obtaining goods and services. Apply for and establish credit with your vendors, Reporting company’s incomes, expenses, and payroll accurately, Obtaining Funds and provides insight for decision making.

Intuit has integrated several web-based features into QuickBooks, including remote access capabilities, remote payroll assistance and outsourcing, electronic payment functions, online banking and reconciliation, mapping features through integration with Google Maps, marketing options through Google, and improved e-mail functionality through Microsoft Outlook and Outlook Express. The company has also added import from Excel spreadsheets, additional employee time tracking options, pre-authorization of electronic funds and new Help functions, etc.

2)

Company Name Cognizant Technologies Solutions

Project Name Galaxy Data Mart

Client Lloyds TSB UK

Domain BFS

Role Team Member

Responsibilities:

• As a Test data Analyst, need to provide the data required for testing for all phases of testing such as unit testing, System testing, NFT, UAT.

• Requirement analysis and test data modeling as per the requirement.

• Providing the input to the testing team regarding the optimum use of test data and reusability of test data. Such as minimum test¬¬¬ data covering maximum of test scenarios.

• Maintaining the status and deliverables for test data life cycle starting from requirement analysis, test data modeling, Tweaking, maintaining test bed and test data delivery.

• Raising the appropriate defects in Q¬C and tracking them to closure when the test data modeling gets affected.

Project Description:

Lloyds TSB Bank Plc is a retail bank in the United Kingdom. It was established in 1995 by the merger of Lloyds Bank, established in 1765 and traditionally considered one of the Big Four clearing banks, with the TSB Group which traces its origins to 1810.Lloyds TSB has an extensive network of branches and cash machines across England and Wales and offers 24-hour telephone and online banking services. Today it has 16 million personal customers and small business accounts. In Scotland, the bank operates as Lloyds TSB Scotland Plc. Following the acquisition of HBOS in 2008, the parent Lloyds TSB Group was renamed Lloyds Banking Group.

Galaxy application will accommodate accounts and customers of Lloyds, Halifax, Trusty Savings Bank and BOS under one common platform after merger of former three banks with Lloyds (LTSB)

3)

Company Name Tech Mahindra Ltd.

Project Name CCB-Usage Billing (AT&T)

Client AT&T

Domain Telecom

Role Team Member

Platform Mainframes

Tools QC 9.2

Responsibilities :

• Production Support

• Handling development activities (coding, testing, review)

• Unit Level testing design

Project Description:

Usage Processing System is a message processing system. It processes switch generated usage data, rates, applies taxes, and applies surcharges to the invoice. It then passes this information to the Billing System after preparing the invoice for billing. UPS processes records for Southwest as well as West Customers who have availed the vertical services.UPS allows for introduction of new services and products via table driven relational technology. UPS West serves as an interface between UPS Southwest Billing System and UPS West Billing System. It processes the messages for both the southwest and the west region customers. PAR posts and rates the messages of all the customers.

UPS West has three applications:

• UPS Customer West

• UPS West Totaling and Formatting

• UPS West Interfaces

UPS Customer West is responsible for providing information of the West to the Midwest. It does Daily Service Processing i.e. it processes those service orders for the accounts that are processed by UPS on a daily basis.

UPS West Totaling and Formatting reads in records from the Mid West’s Bill Day Repository and creates IIR files that are used to format the bill in the legacy system. It processes records for the West customers. The records received by this application are rated customer usage records. It is responsible for applying Pre-credit to the usage records and summarizes usage based on the services. It also processing Concessions for different packages and applies allowances for usage of different customers.

UPS system was designed such that the data for the west and the southwest customers

can be processed at a single place and by a single system namely UPS.

4)

Company Name Tech Mahindra Ltd.

Project Name WFM-WRT (AT&T)

Client AT&T

Domain Telecom

Role Team Member

Platform Mainframes, Client Server and Java Based Applications

Tools Quality Center 9.2, WEBLEX, LEX Utility Tool

Responsibilities :

• Testing of enhancements, new functionality and regression Tri annual release and unscheduled testing for maintenance.

• Activities include test cases, test execution, documentation, Express One Processes.

• Test cases get enhanced after every Tri Annual release. Same test environment is used for testing minor or major release.

• Using Quality Center 9.2 for Test Case Management, Execution and Defect Reporting.

Project Descriptions:

The project is Testing of AT&T’s Wholesale Ordering System, which is designed to accept requests from Competitive Local Exchange Carriers for Unbundled Network Elements (UNEs) and Resale Services and then manage the information required to fulfill those requests. LASR is the central most system and is based on the Ordering and Billing Forum (OBF), Local Service Ordering Guideline (LSOG), and Local Service Ordering Requirements (LSOR). LASR is part of ATT’s Operational Support Systems (OSS). Through a graphical user interface (GUI), Local Service Centers can view and manage the requests that flow through LASR.

Web LSR Exchange (LEX) system is an online system used by the CLECs to create and submit LSRs to LASR. It works together with other components to distribute service requests to the necessary business units, coordinates installation and provisioning of activities and provides tracking throughout the service order process. All the information from the existing paper LSR is displayed over several on screen data entry areas, which are referred to as forms and sections.

Tech Mahindra is responsible for the Tri Annual & Minor Releases which are scheduled periodically and we are responsible for delivering Wholesale Integration Testing and Regression Testing. New functionality and changes to existing functionality are being fixed, tested and then implemented into production during Tri-Annual releases. The production defects are fixed, tested and then implemented during maintenance release. Typically, a maintenance release happens once in a month.

5)

Company Name Tech Mahindra Ltd.

Project Name Peregrine Service Center

Client AT&T

Domain Telecom

Role Team Member

Responsibilities :

• Worked as a Peregrine Service Center developer.

• I was responsible for the customization and tailoring of Peregrine Service

• Center modules on release 5 of Service Center.

• I was responsible for fixing defects in the Service Center related modules as per client’s requirements.

• Involved in the analysis, coding and unit testing for a project in Service Center Request Management module

Project Description

Service Center is a Tool developed by Peregrine (Overtaken by HP) based on ITIL (IT Infrastructure Library) Framework. This is currently used by AT&T for Incident Reporting and MAC Request i.e. (Move add and change) for GM, FORD and other clients developed and enhanced by S.B.C. It has two interface WEB and Peregrine (Service Center). Both are used to process the IM and MAC Tickets and provide services to meet the SLA (Service Level Agreement). Tickets can be generated either by web interface or by service center. Both the databases are updated on the timely bases to be in sync.

Education

• Masters of Computer Applications (MCA) from Jabalpur Engineering College (2006),

Rajiv Gandhi Proudyogiki Vishwavidyalaya, Bhopal with an aggregate of 75.36%.

• B.Sc. (Computer Science) from Rani Durgawati Vishwavidyalaya (2003), with an aggregate of 67.44%.

• H.S.S.C (2000) with an aggregate of 68.50%.

• S.S.C (1998) with an aggregate of 71.40% marks.

Training and Certifications

• Certification Name: Certification in Software Testing (Manual Testing, Tools: Test Director, QTP)

Institute: SQTL, Pune

Technical Skill Sets

• Tools Quality Center, Test Director , Mainframe tools : SPUFI, QMF, Xpeditor

• Languages SQL, COBOL

• Domain Banking, Telecom, Technology

• Testing Methodology Manual testing, Conventional Testing - Black box

Personal Details

Name Neha Chouksey

Date-of-Birth 08-April-1982

Sex Female

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