Manager Project
Resume:
Hasan Hadee
New Orleans, LA ***14
*******@*****.***
Management professional with over ten years success
in cradle to grave content management, broadcast operations,
managing cross-functional teams, and helping solution providers
with market entry and expansion in the digital media field.
Proven ability to foster strategic planning,
tactical marketing services, and consultation on
digital library implementation projects.
EDUCATION
* Florida International University, Miami, FL
Master of Business Administration, International Business
(First Quarter Completed and available for Immediate Full Time Employment)
* University of Washington, Seattle, WA
Master of Communication in Digital Media,
December 2005
* Washington State University, Pullman, WA
Bachelor of Arts in Philosophy/Pre-Law,
May 1995
* Art Institute of Seattle, Seattle, WA
Assoc. of Applied Arts, Music/Broadcast
Business, June 1998
PROFESSIONAL EXPERIENCE
REALNETWORKS INC. Seattle, WA
Mar. 2007 - May 2010
(RealNetworks Inc. (NASDAQ: RNWK) is a provider
of Internet media delivery software and services
best known for the creation of the compressed
audio format RealAudio and the RealPlayer
media Player)
Carrier Content Manager & Training Lead,
Operations Support Services
* Primary point of contact for stakeholder
communications of editorial and content ingestion
incidents which include executive level updates to
both RealNetworks (RN) and Multiple Cellular
Content Provider Senior Management Teams.
Customers include RNís own software and services,
major national and international wireless carriers,
ASP based customers, and streaming media/hosted
content clients.
* Performed event streaming/hosting,
WAP content management, and incident tracking,
escalation, and resolution
* Development of improved service monitoring,
process controls, and content ingestion for
cellular clientele.
* Tier 1 & 2 training for Global Service
Desk so team members understand service monitoring,
incident priority and escalation procedures.
* Strategic planning for consolidation of
global clientele to RN headquarters
* Compilation of technical documentation,
executive level reporting, incident trend, and
root cause analysis also including the financial
impact of incidents for dissemination to
stakeholders.
* Change Review Board meetings to define
and review process with stakeholders and upper
management.
* Execution of emergency changes through
acquisition of approvals and procuring resources
in a 24 x 7 environment.
HOUSE VALUES INC. Kirkland, WA
Jul. 2005 - Jan. 2007
(HouseValues Inc. (NASDAQ: SOLD), is a
leading marketing partner for real estate
and mortgage professionals.)
Marketing Consultant / ìAgent Coachî
* Consultant to vendor & real estate
clientele utilizing the HouseValues online
contact management system and
marketing platform software
* On-Site consultant and liaison during
travel to seminars & conferences for both
software training and to up sell
* Managed software integration into
business models of both private and
corporate real estate clientele
* Managed communications and collaboration
between program management, client success,
marketing, and sales
teams.
UNIVERSITY OF WASHINGTON - Seattle, WA
Feb. 2004 - Jun. 2005
Digital Media Program Manager
(Graduate Assignment)
* Project director responsible for
the successful launch of 3 international
live web casting events between academic
facilities in the U.S and China coordinating
schedules, timelines, software support and
broadcast
* Management of website, audio
digital rights management (DRM), animation,
and video software support for student &
faculty projects in the communications
department
* Assisted tenured faculty with
strategic planning, scheduling, hardware/software
project development support, and
project design for international web
casts and streaming presentations
ENCODA SYSTEMS INC. - Denver, CO
Jul. 2001 - Oct. 2001
(Acquired by Harris Corporation in 2004
(NYSE: HRS), Harris Corporation is an
international communications and information
technology company serving government
and commercial markets in more than
150 countries.)
Broadcast Media Systems Consultant &
Project Manager
* On-site project consultant responsible
for management, installation, and training of
Encoda products supporting broadcast
infrastructure, content delivery, and
digital media asset management
* Product Manager responsible for a
product line of 15 products representing $12 million
in sales revenue for the leading manufacturer
of broadcast hardware and software generating
sales of $450 million annually
* Ensured customer satisfaction through
root cause analysis (RCA) of re-occurring problems,
installation of new client services,
software testing, and implementation of
continuous improvement processes
* Proactively identified and developed
plans to mitigate potential risks to customer
services
NEW FRONTIER MEDIA - Boulder, CO
May 1999 - Jul. 2001
(New Frontier Media, Inc., (NASDAQ: NOOF),
through its wholly owned subsidiary,
Colorado Satellite Broadcasting, Inc.,
distributes entertainment programming
through electronic distribution platforms
in North America.)
Broadcast Operations Manager
* Project Lead on the successful
launch of 3 New Broadcast Channels
from creation to on-air management and
operations. Direct supervision of
Broadcast NOC Operators (15 employees)
in a 24/7 environment, responsible for
monitoring the satellite network for Six
Pay Per View Channels
* Enterprise content management (ECM),
Digital rights management (DRM), digital archival,
and tape backup system integration Developed and
maintained system performance reports to include
maintenance reports, outages/corrective actions,
Meantime Until Repair (MTTR), and system
availability.
* Developed departmental processes,
training, and initiated mandatory technician
certification criterion.
* Reduced major outages by 50%.
* Reduced average length of downtime by 85%.
AT&T / TELECOMMUNICATIONS INC.-Denver, CO
Aug. 1998 ñ May 1999
Broadcast Operations Technician
(Digital Music Express "DMX")
Monitored network transmissions of over
100 music channels to ensure a signal
and network quality. In charge of
satellite feeds and outgoing programming
transmitted to Loral's T-4 satellites.
Studio operations project coordinator
working with Program Managers,
Encoding Engineers, Studio Computer Services,
the Studio Engineer and the Manager of
Studio Operations
NORTHWEST INTERNATIONAL ENTERTAINMENT Seattle, WA
Jan. 1997 - Jun. 1998
Associate Director of Marketing & Promotions
Research of international music markets for
product distribution. Promotion of new
artists, re-issue albums (including
"The Sonics" & "The Fabulous Wailers")
and coordinated studio operations for
recording artists. Raised capital for
independent music projects,
subsidiary labels, and music publishers.
WASHINGTON STATE UNIVERSITY- Pullman, WA
Jan. 1992 - Jun. 1995
Call Center Supervisor (In-Bound /Out-Bound)
Responsible for managing and developing a
team of call center operators (50 employees),
that provided excellent service on a
variety of in and out bound call center
projects. This was accomplished through
monitoring, coaching and providing timely
feedback. Administrative duties include
hiring, scheduling, performance management
and application of organizational policies
and procedures.
Call Center Operator
Worked in high volume call center
environment on a variety of projects
including fund raising, victim assistance,
and directory assistance. Researched,
analyzed, and problem solved customer
inquiries for campus associations, alumni,
and outside sales programs.
> Exceeded quotas by 200% for two
consecutive years.
> Created new scripts and delivery
methods for Operator Training.
TECHNICAL SKILLS
PROJECT MANAGEMENT TOOLS
Microsoft Project
Microsoft Office
Visio
MULTIMEDIA AUTHORING TOOLS
Adobe Premier
Adobe After Effects
Adobe Audition
Macromedia Flash
BROADCAST APPLICATIONS
Apple Final Cut Pro HD
Avid Express Pro
PARADIGM Broadcast Software
SEACHANGE & LOUTH Automation
TRAFFIX & PROGRAM CONTROL software
modules
GRAPHICS DEVELOPMENT TOOLS
Macromedia Freehand
Adobe PhotoShop
Fireworks
OPERATING SYSTEMS
UNIX & LINUX
Macintosh,
Windows
WEBSITE DEVELOPMENT
Macromedia Dreamweaver
Microsoft FrontPage
Microsoft Power Point
CERTIFICATIONS & MANAGEMENT COURSEWORK
* CompTIA - Project Management
* Currently pursuing hours and training for
PMP Certification
ORGANIZATIONS & CLUBS
* Toastmasters International
Vice President of Public Relations
(2006-2007)
* National Association of Television
Producers & Executives (NAPTE)
* Omega Psi Phi Fraternity Incorporated
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