Customer Service Expert
Resume:
Bradley J. Bauman
Charlotte, NC 28210
Phone 717-***-****
Objective
Seeking a challenging and rewarding position where my various abilities can be utilized and further developed.
Professional Experience
Comfort Inn Executive Park
Charlotte, NC
Night Manager July 2009 – October 2009
Acting manager on duty for property when working. Provide customer and concierge service to hotel guests via phone and at the front desk. Inform guests of hotel policy and enforce policies. Perform night audit of the days business.
Best Western Eden Resort Inn & Suites
Lancaster, PA
Recreational Director May 2008 – May 2009
Directed a department of 12 lifeguards in the matters of pool safety, pool maintenance, hotel procedures, recreational activities, and customer service. Created schedules, memos, procedural checklists, and family and child oriented activities. Upgraded communication within department by creating web based communication group. Maintained a positive rapport with hotel guests and pool members. Addressed complaints in a professional and timely manner. Conducted daily inspections of the Eden’s three pools, spa, exercise room, locker rooms, sauna, playground, tennis court and basketball court. Coordinated with other departments within the hotel for special pool events.
Best Western Eden Resort Inn & Suites
Lancaster, PA
Project Manager December 2007 – May 2008
Oversaw three simultaneous renovation projects encompassing 93 rooms totaling over $5,000,000. Coordinated with 11 contractors to complete work in a timely matter on schedule while not conflicting with each other. Ordered goods/materials needed for renovations from over 30 different vendors. Tracked goods/materials and prepared property and manpower for delivery. Organized information vital to the goods/materials ordered. Created detailed business letters to contractors whose work did not meet property’s standards. Composed memos directing employees of new procedures. Received phone calls from vendors, contractors, hotel guests, manufacturers, and delivery companies and followed through with requests. Directed a group of limited English speaking workers. Prioritized tasks based on impact to guests and need to stay on schedule with project. Maintained positive relations between hotel and guests by ensuring construction had minor impact on guests.
Hollister Co.
Harrisburg, PA
Store Manager November 2006 – June 2007
Supervised four assistant managers and seventy to eighty store associates. Reduced a loss percentage of 5.91% or 116 items a week down to .94% or 14 items a week. Facilitated weekly management meetings discussing current issues and solutions. Coordinated and delegated responsibilities to assistant managers and staff. Created weekly schedules. Resolved manager and associate conflicts, which included counseling personnel on strengths and deficiencies. Completed opening and closing assignments including reconciliation of register funds, preparing and dropping deposits, cleaning store, and leaving business signoffs. Followed loss prevention guidelines. Recruit, interview and hired new associates, and terminate employees when necessary. Motivated associates to interact with customers with an end result of professional positive customer relations. Complete weekly inventory and update of clothes on the sale floor.
Hollister Co.
Lancaster, PA
Assistant Store Manager June 2006 – November 2006
Completed opening and closing assignments including reconciliation of register funds, preparing and dropping deposits, cleaning store, and leaving business signoffs. Followed loss prevention guidelines. Recruit, interview and hired new associates, and terminate employees when necessary. Motivated associates to interact with customers with an end result of professional positive customer relations. Complete weekly inventory and update of clothes on the sale floor.
Education
Millersville University, Millersville, PA – May 2006
B.A. Psychology
B.S.E. Elementary Education
Minor Athletic Coaching
References
Upon Request.
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