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Technician Maintenance

Jessup, MD
August 25, 2012

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Raafi Forde

**** ******* **

Elkridge, MD *****



Nine years of wired communications installation experience. Five years of experience as an Information Systems Analyst/Telecommunications Operator. A very technical and highly motivated individual with experience with OTDR and FLUKE fiber optic equipment.

Currently hold a TS security clearance.


L3 Communications

FBI HQ Washington DC Apr 2010-Present

Responsible for installation of fiber horizontals and fiber backbones. Proficient in terminating multiple types of connectors. Fusion splicing and labelling of cables. Responsible for demo of old cables when an area is renovating. Responsible for running inter-connects and cross-connects in the Main Distribution Facility (MDF). Install all fiber within cubicles and in the ceiling. Install J-hooks and batwings to ensure cables are properly secure.

Communications Installation Technician Apr 2007-Apr-2010

Information Innovators Inc/ Department of Transportation

Responsible for the installation and termination of both optical and copper cabling systems throughout carious enterprise applications. Technicial experience extends to Outside Plant Management with a focus on undergound core trunks. Experience with high pair count Category 3, ScTP/UTP Category 5 and higher, loose-tube buffered FOC, and coaxial CATV platforms. Intricate memeber of an installation team responsible for the build and implementation of various inter-building network topologies, data centers, telecommunication support facilities, telecommunication closets, main distribution facilities, and satellite communication rooms. Respond to the infrastructure requirements for retrofitted oppice spaces within the completed DOT Headquarters Building (Washington D.C.). Maintain exemplary technician to client relations by effieiently resolving moves, adds and changes (M.A.C.) thus minimizing the impact to critical operations. Utilize proficient knowledge of FLUKE networks testing and documentation systems along with OTDR functional skills to ensure compliance of ANSI, TIA/EIA, and BICSI Telecommunication codes and standards.

CIRT Analyst Tier 1

ManTech Corporation/ Department of State 2006-2007

Responsible for conduction of a full range security-related analysis on activities pertaining to threats directed against critical government infrastructure and to produce technical and managerial reports for supported clients. Hands-on experience with ISS RealSecure and SiteProtector, Dragon IDS, ISS Scanner, NetDetector, or netForensics. In-depth knowledge and proficiency in TCP/IP protocol and packet-level networking knowledge, DNS, DHCP, routers, switches, firewalls, security configurations. Experienced in conducting security-related analysis on activities pertaining to threats directed against networked devices, systems, and infrastructure. Daily duties included monitoring, identifying, researching, interpreting, correlating, logging, tracking, briefing, and reporting on cyber events reported to the client from multiple sources.

Help Desk Technician

Global Professional Solutions/ CIFA 2005-2006

Created user accounts (i.e. M3, Lexis Nexis, OSIS, Portico) and passwords. Created user folders. Add and deleted users from folders. Answer phones and emails pertaining to problems users may be having with they workstations. Created tickets using the Remedy console. Tickets that could not be resolved at the help desk level were escalated to the proper personnel and ensured that jobs were completed in a timely fashion.

Communications Installation Technician 2002-2005

Global Professional Solutions, Government Contractor

Performed network move adds or changes of fiber optics cables that required plenum and PVC rated to support DIA, NASIC and Pentagon communication needs on classified and unclassified LANS. Installed terminated multimode and single mode within or exceeding mean parametric data requirements, test and documented results of new fiber optic cabling. Performed installation and maintenance of all cable supporting data, phone, and video conferencing equipment for identified DIA locations. Terminated cooper cables, coaxial to include single pair, fat wire, CAT5e, CAT6, RJ11, ST connectors, SC connectors and RG59’s to service inside plant audio/video requirements. Coordinated directed and provided full operational support for the installation of equipment cabinets, ductwork, shelving units to accommodate DIA and NASIC security requirements. Provided splicing operations in connections with installation. Proficient with Optical Time Domain Reflectometer (OTDR) and FLUKE which are used for testing and troubleshooting data loss in fiber optic cables. Investigate, analyze and apply the best solution possible independently to minimize the customer’s interruption of service. Personal contact was primarily with local and wide area networks engineers.

Information System Analyst/Telecommunications Operator/Maintainer. 2000-2002

United States Army, Site Raven Rock, PA (Site R)

Operated, and performed unit level maintenance on UNIX-based systems such as Management Work Station (MWS). Provide direct information to and from the Joint Staff and DOD, while also supervising, monitoring, and operating large and medium scale Automated Information Systems (AIS) (e.g., local/wide area network and multilevel mail systems.) Operated automated TCC systems using system command consoles, computer terminals, front end processors, magnetic tape units, fixed disc units, disc control directories, video control units, and other associated peripherals or devices used to monitor the processing of record communications vie the computer system and message entry subsystem devices (e.g., DINAH, OCR, etc.).

Performed troubleshooting techniques utilizing sophisticated monitoring equipment (e.g., oscilloscope, data scope etc.) for the isolation of circuit problems, performed analysis on systems to isolate major hardware/software problems and implemented the necessary procedures to correct the problem. Monitored circuit status of all communications lines within the pentagon telecommunications center system (PTCS) and AUTODIN.

Supervised personnel on the configuration, monitoring, and operations of the telecommunications message center operations area. Provided technical guidance and functioned as systems analyst in the absence of the non commissioned officers. Assisted in drafting associated technical documentation for program references and maintenance purposes. Modified existing application packages using application and configure information-processing equipment into required operating configurations. Performed senior operator and systems administrator duties and unit level maintenance functions on assigned computer systems.

Information Systems Analyst/Telecommunications Operator/Maintainer 1999-2000

United States Army, Yongsan, Korea.

Performed daily message handling for over 1000 customers through 1910’s and other encryption devices. All messages were of high importance to the command in South Korea. Performed cryptographic equipment loads for the 1910, the KG-84, KIV-7 and also STU-III. All encryption devices were used to run the secure networks connecting the U.S. to South Korea. Assisted with the backup and recovery procedures of the Defense Messaging System. Performed Information Service Support Office (ISSO) duties for the local command.

Assisted in transmitting and receiving message traffic through the use of the Autodin gateway Messaging System and the Desktop Interface to Autodin Host.


Knowledgeable in Windows 98, NT, 2000 and XP operating systems. Proficient in the use of Microsoft Office 2000, XP and 2003 (Excel, Word, PowerPoint, Outlook). Proficient with Microsoft Exchange 5.5 and 2000, UNIX operating systems, Fortezza Cards, AMHS and networks.


2006-Certificate, Computer and Network Security Awareness, SANS GIAC

2004-Certificate, Fiber Optic designs, installation and maintenance. Light Brigade, Sterling, VA

2004-Certificate, Net PLUS. ID 001*********, COMPTIA, Tyson’s Corner, VA

2003-Certificate, Windows NT Integration, Computer-Based Training, Raven Rock, PA

2003-Certificate, UNIX Integration, Computer-Based Training, Raven Rock, PA

2002-Certificate, Networking Basics, Computer-Based Training, Raven Rock, PA

2002-Certificate, Microsoft Exchange and Outlook TCP/IP Addresses, Raven Rock, PA

2001- Certificate, Administration and Network Services, CBT, Raven Rock, PA

2001- Certificate, Windows NT4 Server Workstation/Management, CBT, Raven Rock, PA

2001- Certificate, Windows 95-98, CBT, Raven Rock, PA

2001- Certificate, Microsoft 5.0, CBT, Raven Rock, PA

2000-Certificate, Defense Messaging System Management, Site-R, Raven Rock, PA

1998-Diploma, East Anchorage High School, Anchorage, AK

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