Administrative Assistant Customer Service

DELORIS CARTER

**** ****** *****

Henderson, KY *2420

Cell: 270-***-**** **********@*****.***

SUMMARY

Motivated and adaptable Corporate Administrator that delivers quality and accurate work meeting all deadlines. Strong interpersonal skills and sound analytical and problem solving skills providing quality customer service to internal and external customers. Experience with diversified professionals, clients, and staff members. Maintain strict confidentiality with all employee information. Exceptional organizational and planning skills. Ability to work independently as well as part of a team. Extensive computer knowledge:

• Oracle 11i • Soft Pro • UniFi

• Dok Trak • Compliance Suite • Lotus Notes

• MS Office • MS Access • MS Outlook

PROFESSIONAL EXPERIENCE

Earle C. Clements Job Corps Academy-KellyServices Morganfield, KY

Temporary- HR Administrative Assistant 2011- 2011

• Interact with Training Director for developing and implementing assignments

• Update and organize all training records for approximately 500 employees for assessment audit using Compliance Suite. Recorded course name and number totals for each employee

• Collected and filed confidential information such as drug screen and background checks on new hires

• Data-entered all new hire and terminations into Compliance Suite for further processing

Vista Settlements Services-Adecco Evansville, IN

Temporary-Administrative Assistant 2010-2011

• Reviewed detailed mortgage accounts for correct information

• Matched system information with paper work ensuring accuracy and completeness

• Reviewed after-policy accounts to be processed

• Researched Internet for missing information such as title and deeds in multiple counties within 13 states

• Prepared accounts to be closed out for post-closing

• Verified title, deeds and other mortgage information to ensure all files are complete and accurate

Dana Corporation Henderson, KY

Material Planner 2005-2008

• Scheduled parts from weekly Material Planning Report (MRP) report

• Created purchase order releases using HVPASP and Crystal Report

• Tracked parts inventory on daily basis and placed orders with suppliers to ensure parts were available to prevent downtime. Part and inventory service provided to local plant and other Dana facilities

• Investigated parts overage and loss resulting in reduction of inventory costs

Dana Corporation (Cont’d)

Purchasing Coordinator 2001-2005

• Entered data for reconciliation of purchases made on monthly basis in Excel spreadsheet

• Balanced credit card statement monthly

• Processed company invoices and created all purchase orders through Oracle to ensure payments went out on timely basis

• Processed purchase requisitions by getting management approval and then purchased orders as credit card buyer resulting in satisfied internal customers

• Determined supply need by taking physical count of inventory weekly

Information Systems Operator Sr/Supervisor 1990-2001

• Added new accounts and resolved locked-up User IDs and passwords as Security Administrator for Webphonet quickly reducing downtime of employees

• Created daily backup of systems resulting in file backup of all users’ work

• Supervised and trained 4 new employees for data entry and cross trained on various jobs submitted and special reports. This complied with QS9000 requirements

• Interviewed and hired employees for open positions resulting in quality hiring with no turnover

• Prepared and delivered employee yearly evaluations and recommended increases appropriately

• Supervised and trained employees from various departments in processing information for yearly physical inventory

Other positions held include Data Control Clerk and Data Recorder

EDUCATION

BS, Organizational Management, Oakland City University, Evansville IN 47711

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