Management Quality Assurance

Po Box ****

Abilene, Texas ***** 325-***-**** (cell)

*******@*****.***

Teresa Borcik

Experience 03/2012 – EDP Renewables

Operations Administrator

Perform regulatory filings with public agencies.

Assist with complying with safety, federal and sit-specific regulations and agreements.

Participate in the facilities annual budget process

Interface with engineering, accounting, legal, and development staff and other individuals both internal and external.

Provide daily, monthly and yearly reporting of energy deliveries, plant performance and downtime.

Process invoices, service agreements and other documents.

Process facility expenses.

Interface with site contractors

08/11 – 03/2012 Abilene Regional Medical Center

Clinic Manager

Manage daily operations and coordinates the work activities.

Recruit, hire, train and supervise assigned personnel.

Evaluate performance and recommends merit increases, promotions, and disciplinary actions.

Ensure that office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.

Handle various personnel matters including forms and procedures as required.

Identify and resolves work problems to ensure quality patient service.

Attend required meetings and participates in committees as requested.

Participates in professional development activities to keep current with health care trends and practices.

Prepare reports and manages assigned projects.

Maintain departmental policies, procedures and safety standards.

Develop and maintain the clinic budget.

Maintain departmental reports and records and collect statistical data for administrative and regulatory purposes.

Supervise office services to include reception and clinical staff.

Interact with drug vendors for stocking of sample medications. Keep record of medications dispensed and dispose of outdated drugs per protocol.

Define performance objective and metrics for the department.

01/07 – 08/11 City of Abilene

Municipal Court Administrator

Research and explain to defendants and court staff information pertaining to the Texas Transportation Code, Code of Criminal Procedures, Penal Code, Family Code, Education Code, Health and Safety Code, Alcoholic Beverage Code, City Ordinances, Insurance Code, and State and Local Polices and Procedures.

Assist in the development of the budget and make recommendations for purchases.

Monitor expenditures.

Complete and submit monthly reports to Texas Department of Public Safety, Office of Court Administration, Collection Agency, Finance Staff and the Abilene Police Department.

Effectively communicate with the Municipal Court Judge, court staff, city employees, county employees, state employees, local and out of town merchants.

Supervise the staff of the Municipal Court to include hiring, promotions, evaluations, discipline and termination.

Responsible for maintaining and reporting sick and vacation leave.

Prepare and update policies and procedures manual for court staff.

Responsible for setting up training for clerks and marshals through the Texas Municipal Court Training Center.

Research cases for defendants, officers, citizens and attorneys.

Cross-train existing employees to new positions.

Monitor and audit clerk’s entries into court computer for accuracy.

Monitor and audit clerk’s transactions to insure that all policies and procedures were followed.

Assist all court personnel with problem solving.

Address citizens inquiries and complaints.

Directs citizens to the appropriate staff.

Process and route large amounts of money.

Acquire and enter data into a Municipal Court Records Management System.

Conduct appeal hearings for water and parking citations.

01/05 – 12/06 Texas Department of Public Safety

Emergency Management Division

Regional Liaison Officer

Advise and provide technical assistance to local governments regarding the state standards for emergency planning, training, and exercises.

Participate as a critical team member in coordinating initial emergency response activities of state agencies responding to emergency situations and disasters.

Provide advice and assistance to state and local elected officials, volunteer agencies, professional groups, businesses, and industry during emergencies and disasters.

Facilitate the rapid and orderly restoration of public and private property affected by disasters as an integral member of the recovery operations team.

Coordinate emergency management and homeland security programs with local governments, emergency response organizations, regional organizations, and other state agencies and industry.

Consult with political subdivisions and agency officials on a regular basis and make field review of the area, circumstances, and conditions for the purpose of pre-incident planning.

Operate Information Technology Equipment.

Plan and coordinate emergency management activities in the Department of Public Safety regional office.

Assist political subdivisions in the development of emergency management plans.

Physically respond to the scenes of disaster on short notice to facilitate the flow of information and the coordination of state and federal assistance.

Coordinate and support actions to reduce the vulnerability of citizens and communities of this state to damage, injury and loss of life and property resulting from natural or man-made catastrophes, riots, hostile military or paramilitary actions.

Coordinate and support operations for prompt and efficient rescue, care and treatment of persons victimized or threatened by disaster.

Coordinate activities relating to disaster prevention, preparedness, response and recovery.

Provide liaison support between the Disaster District Chairman, Disaster District Committee members, Department of Public Safety supervisors, local officials, volunteer group representatives, federal agency representatives, and other potential disaster responders.

Actively participate in the development and revision of local and inter-jurisdictional emergency management plans.

Provide statements to the press and media at disaster recovery operations.

Advise local governments on standards and requirements for local and inter-jurisdictional emergency management actions.

Facilitate state mandated training on the full spectrum of emergency perpardness, response, recovery and the incident command system.

Assist in prevention of disasters caused or aggravated by inadequate planning for and regulation of public and private facilites.

Represent the Governor's Division of Emergency Management in the absence of the State Director or State Coordinator.

Provide professional advice and direct assistance to state agencies, county and city governments, private health industry, in the preparation of emergency management programs.

09/03 – 12/04 West Central Texas Council of Governments

1025 E. N. 10th Street Abilene, Texas

Caregiver Coordinator

Coordinated community resources, programs and services through developed community partnerships.

Processed and reviewed the Community Development Block Grant (CDBG) applications prior to the Regional Review Committee Meetings.

Managed program budget and expenditures.

Conducted needs assessments and program screening of potential clients and caregivers to assess service needs, and determine eligibility for services.

Coordinate caregiver services with other caregiver staff including Caregiver Support Coordinator, Care Coordinator, Benefits Counselor, and Ombudsman.

Offered individual counseling and organized support groups, to assist in problem solving relating to caregiver roles.

Maintain appropriate records, time documentation, and statistical data to measure progress and program effectiveness.

Developed and maintain vendor agreements, MOU's and other appropriate documentation with community partners.

Prepare reports for reimbursement request, monthly, annually.

Researched community caregiver resources and maintain listings of services and resources.

Prepared promotional literature, news/press releases, and other informational materials regarding the program.

Prepared and distributed a monthly news letter about caregiver issues and activities.

10/01 -08/03 West Central Texas Council of Governments

1025 E. N. 10th Street Abilene, Texas

Criminal Justice Planner

Responsible for preparing and submitting grant applications, budgets and budget amendments.

Processed and reviewed the Community Development Block Grant (CDBG) applications prior to the Regional Review Committee Meetings.

Assisted with the development of the Criminal Justice Plan and provided technical assistance to grantees.

Developed and maintained the Criminal Justice Advisory Committee policies and procedures.

Coordinated the advisory committee process.

Coordinated support logistics associated with grant trainings and meetings.

Conducted and coordinated grant application workshops, meetings and conferences.

Acted as Liaison between the Governors Criminal Justice Division, the Council of Governments and the grantees.

Performed mandatory site visits and monitoring visits with grantees.

Provided technical assistance with writing grant applications.

Reviewed and evaluated planning material for contractual compliance.

08/00 – 10/01 West Central Texas Council of Governments

1025 E. N. 10th Street Abilene, Texas

Finance Assistant

Prepared and posted vendor payments into automated accounting system.

Prepared annual inventory of fixed assets and maintained the fixed asset schedule.

Responsible for processing, allocating and auditing federal or state funds.

Prepared financial records, controls and operating reports.

Prepared and posted accounting transactions to journals or ledgers.

Prepared financial exhibits and schedules.

Prepared payroll through an automated system.

Prepared reconciliation of bank accounts.

Prepared payments, cash, general journal, and related vouchers.

Recorded and deposited revenue collected by the agency, ensuring the money was cleared to the proper funds as required by statutes.

Prepared cash receipts, deposits, and disbursements.

Purchased services, supplies, and equipment.

05/98 – 08/00 West Central Texas Council of Governments

1025 E. N. 10th Street Abilene Texas

System Support Specialist

Assisted the Area Agency on Aging Director in coordination and implementation of the agencies overall work plan and timelines.

Prepared, organized and compiled administrative reports and surveys.

Assisted in the preparation of the agencies operating budget.

Planned, developed, and implemented special contracts, training and program operations relating to all aging services.

Gathered, assembled, correlated and analyzed facts.

Prepared and submitted reports to the Texas Department of Aging.

Acted as a liaison between contractors, and the Texas Department of Aging.

Planned and developed trainings for the contractors.

Prepared and presented reports to both the Aging Advisory Committee and the Executive Committee.

05/96 – 05/98 Arrow Ford

4001 So. 1st Street Abilene, Texas

Rent Car Manager

Directed and controlled the servicing of customers at rental counter in arranging for the rental of vehicles after checking driver’s license and other documents, sold incremental products and responded to customer’s inquires and/or complaints.

Planned, directed and controlled the preparation of returned vehicles for the next rental, and inspected vehicles on the ready line to ensure compliance with established quality assurance standards.

Organized the duties carried on at the counter and monitored employee performance.

Responsible for the development of new employees and the on-going performance assessment of current employees.

Reviewed work being performed in the area to ensure complete, timely, and consistent results.

Scheduled overtime hours and reviewed time cards for accuracy; recorded lateness and absences; scheduled vacations and personal days off.

Monitored rental agreements to ensure correct rates and expenses were being charged.

Controlled and authorized the disbursement of petty cash funds.

Built and maintained business relationships to facilitate organizational profitability.

Education May 2007 Frederick Taylor University Moraga, CA

Masters of Business Administration

GPA 3.8

August 2000 Frederick Taylor University Moraga, CA

Bachelor of Science in Management

Graduated magna cum laude.

September 1995 American Commercial College Abilene, TX

Computerized Office Specialist

A list of additional professional development courses, certification and training is available upon request.

Knowledge Skills & Abilities

Knowledge of programs and policies that relate to the fields of Management, Grant Management, Grant Writing, Community Planning, Finance, Emergency Management, Homeland Security, Hazard Mitigation, and Case Management.

Knowledge of office practices and administrative procedures.

Strong organizational skills as well as the ability to work independently.

Strong general office skills.

Strong computer skills.

Type 60-65 words per minute.

Ability to think quickly and creatively.

Ability to use creative thinking to originate new methodologies, concepts or programs, or to solve highly complex and unique problems.

Ability to perform multiple tasks effectively and at the same time.

Ability to gather, assemble, correlate and analyze facts to devise solutions to problems, write concise reports and develop and evaluate policies and procedures.

Ability to communicate effectively to groups through either practiced or extemporaneous oral presentations.

Ability to routinely record information such as drafting correspondence, reports, documents, policies and procedures.

Ability to establish and maintain effective working relationships with officials in local, state, and federal government, and in the private sector.

References John Madden, Chief, Texas Department of Public Safety 512-***-****

Roger Lambert, Patrol Sgt., Abilene Police Department, 325-***-****

Monty Huddleston, Risk Management Coordinator, City of Abilene 325-***-****

Cindy Gamez, 325-***-****

Les Rogers, Assistant Chief of the Incident Response Department, Texas Forest Service 979-***-****

David Lebsack, Mass Care Coordinator, Federal Emergency Management Agency (FEMA) Region VI 512-***-**** or 940-***-****

Contact this candidate