Customer Service Manager

Felicia Cartwright

**** *. *** ***** ** Dallas, TX 75216

Cell: 214/845-2059

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OBJECTIVE:

To obtain a challenging position in customer service, collections, data entry, or general office, where I may utilize my skills and experience with opportunity for future growth.

WORK EXPERIENCE:

Party Favor Inc. (PT) Events Coordinator 10/03-Present

Planned and hosted children's parties, which included sharing ideas with parents, making reservations, buying cake and supplies, dressing up as the child's favorite Disney character, bring all party favors, decorations, costumes to dress up the children, and give photo shoot to the birthday person.

1st Place Logistics (FT) Delivery Driver 05/07-07-08

Delivered auto parts to major auto dealerships around the Dallas/Ft Worth metroplex.

Peace Pipe Inc. (PT) Manager/Trainer 02/01-09/07

Trained new employees on store policies, rules, inventory and cash register. Keep up with all bookkeeping, payroll, and also thoroughly reviewed all inventory and money that tis generated.

DPI Teleconnect (FT) Cust. Serv./Activations Rep 10/99-02/01

In a call center environment I assisted customers who were starting new prepaid residential phone service. Also helped the Sales Marketing team with new store launches through excel spreadsheets, as well as called customers to collect and or make arrangements for payment in order to continue to have service. I also set up dial tone for customers.

ARE Investments Inc. (FT) Property Management/Leasing Consultants 06/95-06/00

Took applications for rental homes in different areas of the Dallas/Ft Worth metroplex. Assisted in credit checks, criminal background checks, and showing homes. I collected rent money each month and made maintenance request, and assisted in property inspections. Also, field papers answered phones, notarized papers, and made bank deposits.

EDUCATION:

Berkner High School Richardson, TX 94-97 Diploma

Richland College Dallas,TX 2007-Present Business Admin

SKILLS:

MS Word, MS PowerPoint, MS Access, MS Excel, MS Windows all versions, MS Outlook

Type 30-35 WPM Ten Key by touch

Internet Proficient Quick Books

Call Center Environment Ready

Leasing Certificate

TABC Certified

REFERENCES:

Available Upon Request

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