Sales Customer Service

Nicholas E. Dishler

**** ***** **. *******, ** **609

Phone: 919-***-**** E-Mail: ****************@*****.***

Objective

My objective is to make a career change from food service to an industry that will utilize my focus of customer service and care, business and community development, teamwork, and training experience.

Experience

General Manager, Bruegger’s Enterprise Incorporated Franchise [May 2006 - Present]

Led the hiring and assignment of general and management staff, business practice development, and training for each of the franchise locations.

Developed the business controls and logistics for the franchise through the implementation of IT services.

Focal-point and liaison with corporate IT to validate programming across front-end and back-end environments.

Established practices within my enterprise to exceed corporate standards for guest service and guest satisfaction.

Lead business development from the franchise startup to current annual sales of $2.5 million.

Developed corporate relationships, which lead to 10% of sales coming from corporate sales.

Developed spreadsheet-based inventory management systems to improve productivity and reduce inventory waste.

Created a problem-reporting and tracking tool to expedite the notification process and performance history for my franchise supplier.

Developed P&L reporting and variance systems for each business location, and consolidation reporting for the franchise.

Daily supervision and evaluation responsibilities for a staff of 7 to 15.

Fostered a foundation of support and communication between business locations in order to capitalize on the strengths of the management team.

Developed a scheduling program that utilizes sales history to control labor expenditures and encourage sales growth.

Translated complex business practices into understandable instructions for management, including utilization of corporate data management systems, external guest service and satisfaction databases, and custom franchise tracking systems.

Store Manager, Caribou Coffee Company [August 2004 – May 2006]

Implemented training modules for supervisory and management staff across the Raleigh, NC market.

Established the first Caribou Coffee in the Greensboro, NC market.

Program Facilitator, YMCA of the Triangle Area [June 1997 – September 2004]

Facilitated corporate group programs to strengthen teamwork, confidence, and self-worth.

Wrote and implemented curricula to promote advancement in experiential outdoor activities.

Upper Elementary Teacher, Guilford County Schools [June 2003 - December 2003]

Taught 3rd, 4th, and 5th grade students in mathematics, science, and social studies.

Wrote curricula that integrated traditional school objectives and the Montessori philosophy.

Education

Greensboro College [September 1998 - May 2003]

B. S. degree in Elementary Education (K – 6), Psychology minor

Skills

Business Development – Experienced in developing a business from the ground up to achieve a successful enterprise. Builds individual and corporate relationships through high quality customer care and service.

Team Building – Develops positive relationships with staff and management to ensure a productive and successful workplace environment. Fosters a unified and productive workplace environment through open communication.

Leadership - Shares knowledge and encourages development of others to achieve specific team goals. Navigates short-term challenges, while maintaining momentum towards long-term goals.

Coaching – Effectively communicates complex concepts to individuals at varying levels of knowledge and understanding. Accomplished at developing training modules and programs for efficient and consistent lessons.

Planning and Organization - Refined planning and organizational skills that balance work, team support and dynamic responsibilities in a timely and professional manner.

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