Customer Service Medical

Karim Jiwani

Assertive-Enthusiastic-Motivated

A well-experienced medical receptionist with diverse experience of customer relationship. Demonstrated an outstanding performance during the past years. Worked a wide scope of clinical processes, successfully communicate and recorded test results.

Diverse Competencies

• Excellent Customer Service • 4. Exceptional Communication

• Excellent Interpersonal Skills • 5. Cash Management ability

• Proven Problem Solving Skills • 6. Strong Organization Skills

Highlights

• A well-experienced medical receptionist with previous record of supervising 18 staff members in a highly evolving environment.

• Managed outpatient clinics, with 50 sub-specialties generating 500,000 patients annually

• Implemented ISO 9001:2000 & JCIA quality management techniques in the department.

• Has a proven record of excellent customer service skills which includes greeting on phone, directing them, giving appointment, providing brief about the programmes and sorting their queries.

• Proficiency in the use of office equipment, such as fax machine, photo copier, audio/visual equipment

• Ability to work flexibly within a dynamic and highly evolving environment

• Expert in front-desk medical office managing for big, demanding general practice medical offices.

• Performing Skills of computerized procedures and the data entry procedures.

Education

Achieved High School Degree

Work Experience

Clinical Supervisor/ Receptionist 1993-2012

Aga Khan University, Karachi

• Handles calls and promptly forwards them to appropriate person among 85 employees.

• Cash Audits which includes handling and checking of cash on a daily basis.

• Scheduling the use of conference rooms, catering and equipment and video conferencing reservations (if necessary).

• To manage and promptly respond to all incoming enquiries and ensures an optimal level of customer service and professionalism.

• To greet and interact with customers.

• Responsible for scheduling meetings for all employees; escorts visitors to staff members' offices, along with provides hospitality service arrangements as requested by staff.

• Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality.

• Worked closely with managers to provide administrative support such as filing and data entry.

• Purchasing and stocking of office supplies. Maintain the stock at all times.

• To check internal accounting controls and procedures

• Keep the reception desk neat & clean.

• Ensure photocopier is in good working condition (paper, toner, etc.)

• Reviews and evaluates existing clerical / administrative policies and practices to determine if current methods provide the means for the patient care staff to carry out their responsibilities and achieve projected goals.

• Established and maintains electronic records management system for all incoming and outgoing correspondence.

• Organize, sort and assign mail distribution for all the employees.

• Schedule and confirm appointments, Receive and issue payments, and Perform clerical duties, such as filing and sorting and distributing mail.

Other Skills

• 60 wpm Typing Speed

• Internet

• Ability to communicate with the individuals from diverse backgrounds.

• Strong conflict management skills

• Planning and Scheduling

• Multi-tasking skills

• Available at all shifts

Community Services

Assistant Rover Leader

Aga Khan Rovers Scout Unit (1984-2012)

Honorary Secretary

Aga Khan Youth & Sports Board (2007-2008)

Volunteer

Aga Khan University, Public Affairs Department (1990-1992)

*References available on request

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