Executive Administrative Assistant/Office Manager
Resume:
Tonya Pryor
Calumet City, IL ****9
**********@*******.***
Objective
To obtain a challenging and rewarding position with a dynamic financial organization that offers the opportunity for professional advancement and growth.
QUALIFICATIONS
Smart Start Development Center; Chicago, IL October 2010- January 2011
Administrative Assistant
• Answer, screen, and route incoming calls and take messages as needed. Welcomed parents and their children, and interact with the public. Housekeeping; putting the classroom in order; passing out paper, pencils, and textbooks and preparing bulletin boards. Collected mail and distributed it.
• Take attendance, update health records. Set up equipment and operate them during lessons. Read books to children, dusted, washed toys and equipment daily.
Heart Savers and Educators; Chicago, IL June 2010-October 2010 Administrative Assistant
• Provide efficient services to client base and educate the community about CPR and First Aid.
• Answer telephone calls and respond to voicemails and take messages as needed. Contact hospitals, daycare centers, prior clients for upcoming classes.
• Confirm class size, payment information and attendance. Follow up with class instructors, locations, and participants.
MF Global; Chicago, IL November 1997 - May 2008
Customer Service/Data Entry Operator
• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries. Handle and resolve customer complaints of future and option trade.
• Data Entry; Reconciled trade orders daily to identify differences between the trader system and back office system.
• Investigating and resolved trade errors for Singapore, London, Japan, and Italy accounts Filing trade orders.
• Answering telephone calls and entering call data into problem tracking system
• As necessary executing and analyzing trade performance reporting in a timely matter
• Allocating, releasing, claiming and checking trades out with various firms.
• Added new accounts and updated existing customer accounts in applicable.
I was laid off due to the company’s business declining by 40%
Rosenthal Collins Group; Chicago, IL April 1997 – November 1997
Data Entry Operator
• Keyed trades and filed orders. Answering telephone calls and entering call data into problem tracking system. Handle and resolve customer complaints of future and option trade.
• I also checked and updated customers accounts in applicable. If they had a problem with their account I would pull up their account and resolve the issue. Made corrections were necessary.
Nat West Futures, Chicago, IL March 1996 – March 1997
Data Entry Operator
• Answering telephone calls and entering call data into problem tracking system.
• I checked out with London by making necessary changed, faxed prelims to customers with correct changes, changed accounts on Give-Up prelims if entered wrong.
Shaken Arbor and Karlov, Chicago, IL September 1995 – February 1996
Data Entry Operator
• Data Entry of Future and Options Trades. Answering telephone calls and entering call data into problem tracking system input and checked Bookkeeping, Input and Check Outside Markets.
• Input out trades and P & S money changed. Faxed trades to different firms using their office codes.
• Allocated trades on GUS System and OTIS system. Checked out with London by making necessary changes.
Chase Manhattan Futures, Chicago, IL September 1994 – August 1995
Data Entry Clerk
• Answering telephone calls and entering call data into problem tracing system.
• Input trades into GMI System. Opened and Closed positions.
• Check out trades for certain accounts; Cash Adjustments, Allocated and Claimed Trades.
• Faxed trades to customers with corrections. Input and checked Bookkeeping, balanced the board.
Lind Waldock and Company, Chicago, IL April 1992 – September 1994
Keypuncher
• Dealing with customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.
• Maintain orders that have been cancelled and filled by brokers.
Coda (Edison Brothers), Chicago, IL August 1990 – January 1992
Salesperson and Cashier
• Assisting customers with their sales. Setting up displays.
Grocery Land, Chicago, IL September 1991 – December 1993
Cashier and Stockperson
• Weekly check of inventory and banking. Restocking shelves. Setting up prices. Markdowns if needed.
EDUCATION/CLASSES
First Aid Certification; Chicago, IL
Infant, Child and Adult CPR Certification
Olive Harvey College, Chicago, IL
Other – Computers Programming
Some College Coursework Completed
George Henry Corliss Chicago, IL
Other – Business, Computers, and Typing June 1989
SKILLS
Customer Service Skills, Jr. Administrative Assistant, Data Entry Operator, Problem Solving, Manage Uniform Room, Keeping Inventory, CPR Certified, Cash Handling, Bookkeeping, Scanning, Heat Press, Various Computer Skills, Microsoft Word, Microsoft Outlook, GMI, Excel, Clearvision, Average Pricing System, Gus, Info – Pac, BSI, Globex, RISC, Simex
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