Information and Communications Technology Executive

SUMMARY OF QUALIFICATIONS

Technically sophisticated, seasoned, and talented professional, with more than 20 years of senior management experience in Telecommunications Engineering, Information Technology, Training and Development, and Technical Services. Possesses expertise in TDM and Voice over IP (VoIP) telecommunications systems, software / system design and development, and new technology evaluation and implementation. Hands-on manager with ability to lead, motivate, and coordinate technical teams and projects to provide innovative solutions to achieve corporate goals and objectives. Accustomed to establishing productive working relationships with people of diverse cultures and organizational backgrounds. Proven ability to multitask in fiercely competitive, team-oriented, and fast-paced environment.

CORE COMPETENCIES

- Software and Network Engineering - VoIP Telecommunications System Integration

- Project Management and Operations - Technical Support and Troubleshooting

- Vendor Negotiations and Relations - New Technology Evaluation and Implementation

- Leadership and Team Building - Staff Development

- Problem Resolution and Decision Making - Continuous Process and Quality Improvement

- Organized and Strong Analytical Abilities - Excellent Oral and Written Communication

PROFESSIONAL EXPERIENCE

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SENIOR VICE PRESIDENT, TECHNICAL SERVICES 2002–PRESENT

FUSION TELECOMMUNICATIONS INTERNATIONAL - FORT LAUDERDALE, FL / NEW YORK, NY

Direct and coordinate daily operational aspects of the company focusing on engineering, information systems, and operations functions and initiatives.

Major Accomplishments:

- Successfully engineered and operated an international telecommunications services network with terminations in over 250 countries and territories, generating 100 million minutes monthly and more than $80M in annual revenue

- Played a vital role in evaluating and procuring core switching systems and IP backbone infrastructure

- Conceptualized an architecture designed for 5-9s reliability across numerous disparate sub-systems

- Regarded as the core team member for the design and implementation of the SIP-based Small and Medium Enterprise Telecommunications Services platform

VICE PRESIDENT, TECHNICAL SERVICES 2000–2002

NETSPEAK / ADIR - BOCA RATON, FL / BRICK, NJ

Presided over software quality assurance and quality control, system certification, software release management, sustaining engineering, professional services, customer care, and product documentation.

Major Accomplishment:

- Defined and implemented software development / software test lifecycle processes

- Motivated team members to meet deadlines and exceed expectations while porting the product to UNIX/Solaris

- Cultivated long-term quality relationships with customers by resolving technical problems quickly to provide total satisfaction and generate new business opportunities

- Served as Charter Member of the Corporate Steering Committee

SENIOR MANAGER, ADVANCED SERVICES ENGINEERING 1997–2000

QWEST COMMUNICATIONS INTERNATIONAL - DUBLIN, OH / DENVER, CO

Responsible for broadband telephony services requirements specification, RFI/RFP creation and review, technology evaluation and selection, system certification, and deployment.

Major Accomplishments:

- Directed the team that designed and implemented the first VoIP network for Qwest

- Worked on multi-company project teams to implement new products based on emerging broadband technologies

- Headed a $20M test lab environment

SENIOR CONSULTING SYSTEMS ANALYST 1986–1997

ONLINE COMPUTER LIBRARY CENTER (OCLC) - DUBLIN, OH

Provided consultative support and implementation guidance to library systems software developers, project leaders, and team members, requiring knowledge of operating systems, networking, software development and software certification practices, and client / server technologies.

Major Accomplishments:

- Initiated the development and implementation of software engineering procedures based on industry acknowledged best practices

- Functioned as Staff Development Department Manager tasked to create a trained organization possessing the technical, leadership, and interpersonal skills required to achieve OCLC’s mission of connecting people to knowledge through library cooperation

- Documented and implemented policies and procedures required for ISO-9001 certification

- Received a “Presidents Award” for demonstrating exemplary performance and dedication

EARLIER CAREER

- ADJUNCT FACULTY MEMBER - Computer Science Department, Columbus State Community College, Columbus, OH: 1988–1998

- INSTRUCTOR AND COURSE DEVELOPMENT MANAGER - AT&T, Dublin, OH: 1980–1986

EDUCATION

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BACHELOR OF ARTS IN ENGLISH

Graduated summa cum laude

- Ohio State University, Columbus, OH

ASSOCIATE OF ARTS IN COMPUTER SCIENCE

- Clark Technical College, Springfield, OH

TRAINING AND CERTIFICATIONS

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SOFTWARE REQUIREMENTS ENGINEERING INSTRUCTOR CERTIFICATION

Software Engineering Institute, Carnegie-Mellon University

SOFTWARE DESIGN INSTRUCTOR CERTIFICATION

Software Engineering Institute, Carnegie-Mellon University

7 HABITS OF HIGHLY EFFECTIVE PEOPLE INSTRUCTOR CERTIFICATION PROGRAM

PROFESSIONAL AFFILIATIONS

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Founding Member / Current President, Veraz Soft Switch User’s Group,

Member, American Society for Training & Development

ACTIVITIES

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Member, Phi Kappa Phi Honor Society

Member, South Florida Underwater Photography Society

Member, Professional Association of Dive Instructors

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