Management Support
Resume:
Linda K. Jaber
Louisville, KY 40245
Cell Phone: 502-***-****
Email: ************@*****.***
Summary
An accomplished manager with diverse experience in running an Intellectual Property Office, and providing customer services on issues related to this field of business such as inquiries, problems, updates….etc.
CAREER HIGHLIGHTS
• Managed all aspects of a group of Intellectual Property assistants serving Eastern Europe by training them and supervising their performance.
• Provided comprehensive customer service to current and new clients in aspects of Intellectual Property.
• Sold and Promoted consumer goods for over 3 years, exceeding sales goals.
•Reviewing the website making sure all information, prices and updates are correct.
PROFESSIONAL EXPERIENCE
Manager of Intellectual Property Group, Eastern Europe Office May 2005 - November 2006
Abu Ghazaleh International Group, Amman, Jordan
• Managing Intellectual Property Assistants working for the East Europe Office
• Providing clients with services related to Intellectual Property matters in cooperation with our agents and associates in
Eastern Europe countries
• Locating and recruiting associates and agents in East Europe who can provide the company with competitive information
and pricing to assure the best quality services to our clients
• Holding meetings (web-based and conference calls) with our clients to solve any immediate issues
• Following up and keeping clients updated with any developments regarding their IP rights in Jordan
• Creating, maintaining and updating records of our clients’ Intellectual Property rights
• Preparing and issuing invoices to reflect services provided
• Reporting to the manager and to the chairman on a monthly basis
Linda Jaber, Page 2/3
Assistant Manager of Intellectual Property, Jordan Office December 2003 - May 2005
Abu Ghazaleh International Group, Amman, Jordan
• Responding to all clients' inquiries about Intellectual Property matters (trademarks, patents, industrial design, domain
names, and copy rights
• Providing clients with services related to Intellectual Property matters in cooperation with several Public Institutions in
Jordan such as the Ministry of Industry and Trade
• Preparing specific applications requested to register or renew our clients' Intellectual Property rights
• Recording the transformation of the ownership of the Intellectual Property rights in the concerned Public Institutions
Sales Representative December 2000 - September 2003
Aldeasa Worldwide Duty Free Shops, Amman Airport, Jordan
• Achieving sales targets assigned by management on a monthly and annual basis
• Establishing and maintaining good customer service
• Responding to customers’ inquiries and requests
• Maintaining store inventory on a monthly and annual basis
EDUCATION &TRAINING
• MBA degree, 2006-2008, Webster Univerity, Lousiville-Kentucky
• Bachelor of Arts, English Literature, 1996 – 2000; University of Jordan , Amman-Jordan
• Introduction to Intellectual Property, 11/2005 – 2/2006, Arab Intellectual Property Mediation and Arbitration Society, University of Jordan
• Intellectual Property General Course, WIPO (World Intellectual Property Organization), November 2004
• Sales Promotion & Exhibition, The Amman Chamber of Commerce 5 day course, December 2000
• Fluent in Arabic and English.
Linda Jaber, Page 3/3
REFERENCES:
Name : Louise Stelma
Job Title : Human Resources Management.
Cell Phone : 502-***-****
Email : *******@*********.***
Name : Roberta Steutermann.
Job Title : Sales Representative.
Cell Phon :502-***-****
Email : ************@*********.***
Name : Ibrahim Najati Imam
Job Title : University Professor at University of Louisville in the Computer Engineering Faculty.
Cell Phone: 502-***-****
Email : ***********@*****.***
Contact this candidate