Medical Quality Assurance
Resume:
Tammy Jo Leonard
Jacksonville, FL 32244
**********@*****.***
Professional Objective
A position with that will utilize my proficiency with administrative work and years of experience/
Experience:
• 7 years experience working in an office environment performing administrative tasks
• Performed Quality Assurance of work transcribed for clients.
• Distinguish between homonyms and recognize inconsistencies and mistakes in medical terms, referring to dictionaries, drug references, and other sources on anatomy, physiology, and medicine.
• Kept records of work performed.
• Provided customer support to clients when necessary concerning their reports.
• Returned all work within required turn around time (TAT).
• Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records.
• Identify mistakes in reports and check with doctors to obtain the correct information.
• Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.Translate medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient and health care facility records.
• Set-up work schedules for Medical Transcriptionist.
• Answer inquiries concerning the progress of medical transcription, within the limits of confidentiality laws.
• Confer with customers by telephone or in person to provide information about products or services, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
Employment:
• Medical Data Processing Specialist, Cedar Rapids, IA 2001-2008
• Administrative Assistant, Hiawatha, IA 1994-2001
• Operations Secretary, US Army, 1986-1988
Education:
• Medical Transcription, Education Direct, Scranton, PA 185**-****-****
• Microsoft Office, Kirkwood Community College, Cedar Rapids, IA 2002
• High School Diploma, Independence High School, 1982-1986
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