Customer Service Manager
Resume:
Cara Mara
Lincoln, NE **516
**************@*******.***
CAREER OBJECTIVE
I will be relocating to the Little Rock area in August and I am looking for a career that allows me to play into my strengths, break out of the mold, and truly excel. My strong orientation gives me an optimistic nature allowing me to unfold into an “outside of the box thinker.” I enjoy being challenged and gaining rewards from my success both professionally and personally. I look to be able to take on new knowledge that will help me grow professionally in years to come.
QBE First
January, 2011-Present
Open Items Representative
• Business to Business and Lender Outbound Calls
• Management of escrowed accounts
• ISO security compliance
PARD-Norfolk, NE
July, 2007-January, 2011
Bartender
§ Customer Service and Management
§ Inventory
§ Write Keno gaming tickets
§ Register balancing and deposits
DIRECT BUY OF MEMPHIS, Bartlett, TN
Oct 2006- January 2007
Marketing Manager
§ Oversee daily operations of phone room staff
§ Hire, train and develop staffing
§ Plan and organize trade show exhibits
§ Schedule appointments for open house presentations
UNITED METRO MEDIA, Memphis, TN
July 2006- October 2006
Account Representative
§ Business-to-Business cold calls offering employment advertising
§ Collection and maintenance of accounts
§ Proofing of advertisements and whole publication
BRAUN RESEARCH OF TN INC, Stanton, NE transferred to Memphis, TN
June 2001-May 2006
Director of Operations, Assistant to Vice President of Operations, Call Center Manager, Supervisor
§ Oversee daily operations of 4 phone centers, over 500 employees
§ Work closely with clients to ensure project specification are met
§ Researcher of census data and population incidences
§ Conducted cognitive interviews and provided qualitative analysis
§ Train, hire and oversee management of all phone center personnel
§ Coordinated and managed project supervisors and field work projects
§ Handled in and outbound calls
§ Development of new training techniques and incentives
STANTON TELEMARKETING, Stanton, NE
October 1994- June 2001
Supervisor, Trainer, Sales Representative
§ Monitoring sales made, making judgment calls on sales ensuring legal and client guidelines were met
§ Oversee daily 40-60 employees an organization, training and motivations to finish projects within the budget and time frame allotted
§ Training all new TSR’s and Supervisors, organizing of schedules, script writing, problem solving for both employees and clients, computer troubleshooting and motivating representatives
SPECIAL SKILLS
Microsoft Office, Word, Excel, Power Point, 70 WPM, 10 key, strong communication, customer service, client presentational attributes, employee relations, client relations, business development and organizational structuring, assisting all levels of executives, analytical and problem solving skills, attention to details, QA knowledge, team environment worker
EDUCATION
Northeast Community College, Norfolk, NE
Business Administration,
Pre Surgical Technician, 2010
Stanton High School, Stanton, NE, HS Diploma, 1995
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