Education

Rawls College of Business, Texas Tech University- Lubbock, TX May 2013

Master of Business Administration

Miller College of Business, Ball State University- Muncie, IN May 2011

Bachelor of the Arts, Operations Management; Spanish Minor

Work Experience

Graduate Assistant for Environmental Management and Social Media June 2011- Present

University Student Housing, Texas Tech University- Lubbock, TX

• Coordinate and execute departmental wide strategy for Twitter, Facebook, Youtube, Flcker, and Sharepoint

• Accumulate monthly statistics tracking customer interaction, interpret results and propose possible solutions

• Create proposals and briefings based on evaluations of vendors, products, and current processes for leadership

• Reorganize and execute the group and individual interview processes, questions, marketing, and assessment to maintain staff of 130 from 200+ applications for different roles and functions for different managers

• Manage mail services for 6,000 individuals through outside vendor by maintaining a confidential database

• Implement and create departmental rules, content, and maintenance schedule of Microsoft SharePoint

• Record and edit video and audio for staff training, recruitment, and prospective students on various topics

Resident Assistant August 2008 – May 2011

Housing and Residence Life, Ball State University- Muncie, IN

• Utilized appropriate personnel and procedures to handle crisis, discipline, and duty situations while on call

• Hosted weekly to bi-monthly interactive programs to engage and educate students on relevant topics

• Facilitated new residence hall opening and dedication for 600 students with 16 staff and student 5 volunteers

• Advised and mentored Hall Council executives in planning of events to create leaders in the community

• Managed and executed fundraising events, peer to peer training, evaluation of student wellness, and surveys

• Led candidate and new staff assessment, interviews, formal, and on the job training for medium size teams

• Guided presentations of new building prior to open for prospective students, University alumni, and donors

Head Life Guard/ Facility Manager Summer 2006 - 2011

City of Seymour, Shields Park Pool- Seymour, IN

• Ensured safety and satisfaction of up to 600 patrons to retain loyal customers, pool integrity, and rapport

• Co-facilitated staff training and development for 20-25 lifeguards and staff through a summer long program

• Led and supervised 13 staff in daily operation through confrontation, meetings, and individual interaction

• Planned and coordinated 800 man hours for seasonal facility opening on a strict budget and limited resources

• Managed operations and preparations of 16 hour a day events for 500-700 attendees from 5 states

• Scheduled and supervised staff members during events maintaining payroll and inventory to protect profit

• Communicate with police, press, insurance agency, and city officials as required as facility representative

Volunteer Experience/Awards/Recognitions

Admitting and Transportation August 2011 - Present

UMC Health System, Nursing Support Services- Lubbock, TX

Five Star Diversity Award 2010 and 2011

• Recognition of commitment to diversity awareness and advocacy for professional and personal development

Sertomana July 2010

• Service to mankind award for services provided to the community of Seymour, Indiana

Dean’s List 2007 and 2009

Contact this candidate