Customer Service Manager

Emal Mangal

*** ****** ******* ***. # **** Alexandria VA 22304

*.********@*******.***

Profile

Progressive, solutions oriented Litigation Support Management Professional with over 16 years experience in litigation support and reprographics. Proven history of improving operations and increasing profitability. Work efficiently under pressure. Ability to grasp new ideas and integrate them into desired results. Adept at analyzing issues and developing creative, timely and effective solutions.

Experience

2010 – 2011 Logistics Coordinator, Integreon Discovery Solutions, Virginia

Responsible for all receiving, pick up and delivering electronic media with chain of custody.

2009 – 2010 Operations Manger, Integreon Discovery Solutions, Virginia

Responsible for all logistics and Customer Service.

2008 – 2009 Operations Manager, ONSITE3, Virginia

Responsible for all production activities including work flow scheduling, quality of operations, personnel hiring/firing functions. Oversee entire production/billing staff and responsible for P&L reconciliation and accuracy. Responsible for electronics deliverable for facility.

• Center achieved $150,000 in monthly revenue.

• Consistently in top 2 in Revenue Produced of all Paper Discovery within ONSITE3.

• Overseeing the development of Media Chain-of-Custody database and tracking System.

• Consistently met quality, deadline compliance and productivity goals.

• Cut Pick-up and delivery costs by $200,000 annually by reorganizing customer service/Dispatch department.

2005 – 2008 Production Manager, On Site Sourcing/Docu Force, Virginia

Responsible for all production functions, including copying, imaging and blowbacks. Established and implemented production best practices to achieve and maintain high productivity, quality and profitability levels. Recruit, hire, train and motivate all shift managers and production staff. Established and managed vendor relationship and negotiated pricing agreement. Managed all procurement for the facility.

• Center achieved average $500,000 in monthly revenue

• Consistently in 1st place Revenue Produced of all Paper Discovery within On Site.

• Successfully planned and implemented the opening of a new full service Facility in Washington, DC.

• Increased productivity and machine utilization, allowing Company to eliminate excess fixed costs and reduce labor percentages.

2001 – 2005 Production Manager, On Site Sourcing, Inc. Virginia

Responsible for all production functions, including copying, Digital Printing and Graphics. Established and implemented production best practices to achieve and maintain high productivity, quality and profitability levels. Recruit, hire, train and motivate all shift managers and production staff. Established and managed vendor relationship and negotiated pricing agreement. Managed all procurement for the facility.

• Center achieved average $1.2 million in monthly revenue

• Achieved highest Operating Income 31% in 2002 &2003 in Company.

• Improved on-time delivery to 97%, highest in the Mid-Atlantic region.

• Managing over 110 full time employees.

• Achieved 100% Sarbanes-Oxley compliance.

• Consistently in Top 1st place in Revenue Produced of all Paper Discovery center within On Site Sourcing, Inc.

2000 – 2001 Operation Manager, On Site Sourcing, Inc. Baltimore

• Led facility from zero-dollar start up to $1.1 million in the first year

• Achieved highest Operating Income 25% for a new Facility in Company.

• Consistently met quality, deadline compliance and productivity goals.

1994 – 2000 Operator/Supervisor, On Site Sourcing, Inc. Virginia

Computer Skills

MS office Proficient, MS Windows, Adobe Acrobat, Label Vision, Doculex, Splitter and various minor software and utilities.

Machineries Skills

Xerox: 5090,5390,1090,5100,5290,5252 Canon IR105,IR8500,IR7095, Xerox8825, Xerox8830

Scanners : Xerox 8825, 7348, Ricoh IS760D, Ricoh IS450DE, Kodak 3510D

Education

1992 GED

Bilingual Farsi, Pashto and English

References Available upon Request.

Contact this candidate