Quality Assurance Manager

DESIREE BROWN

**********@*****.***

Cell 434-***-****

Home 520-***-****

Education / Certifications

Information Management Course, U.S. Army MOS 74B Training, Fort Gordon, GA, 1994

Junior Leadership Course, U.S. Army, Camp Humphries, Korea, 1995

Introductions to Unix, U.S. Army, Carlisle Barracks, PA, 1995

Hands On World Wide Web Development, Learning Tree, Reston, VA, 1997

Designing and Building Great Web Content, Learning Tree, Reston, VA, 1998

Primary Leadership Development Course, U.S. Army, Fort Knox, KY, 2000

COMPTIA A+ Certification, Wave Technologies, Herndon, VA, 2002

UNIX level 1 and 2, U.S. Army, Fort Belvoir, VA, 2002

SEI CMMI v1.2, SEI, Falls Church, VA, 2007

SEI CMMI v1.3, SEI, Fort Huachuca, AZ 2011

Security Clearance

Clearance Level: TS/SCI

Date Granted/Adjudicated: 10/01/2007

Summary of Qualifications

I have over sixteen years of experience as a quality assurance analyst, software tester, and configuration manager. I have worked within the National Ground Intelligence Center (NGIC), the Intelligence and Security Command (INSCOM), and the Training and Doctrine Command (TRADOC) for the Army Department of Defense (DoD). I have provided quality assurance management for small SAIC programs, and possesses auditing experience (process and product) Capability Maturity Model Integration (CMMI). I am capable of writing procedures based on interviews and can suggest improvements. I have extensive experience in software testing, change management, and release management.

Experience

GS5, LLC, Sierra Vista, AZ 10/2010-Present

QA Manager

• Manages all of the Communications-Electronics Command (CECOM) / Software Engineering Center (SEC) / Intelligence, Surveillance, and Reconnaissance (ISR) / Intelligence Fusion Systems (IFS) QA activities.

• Provides guidance to Government POC and to the Project Leads for QA and CMMI.

• Performs QA Audits for the projects and guidance to any issues or non-compliances that are found during the audit. I am also providing training and support for CMMI Maturity Level 2 (ML2) and ML3.

• Provides guidance to Government and Contractors in order to help resolve known issues; conducts meetings with upper-level management to keep them informed of the project status, including issues and non-compliances.

• Performs briefing to ISR and to the Division Staff on the status of QA.

COMSYS, Sierra Vista, AZ 05/2010-09/2010

Software Tester / Process Improvement Specialist

• Creates test cases, plans, and requirement mapping for two major human intelligence (HUMINT) projects for the DoD; this includes troubleshooting system configuration issues and system baseline issues, and testing on VMware.

• Uses JIRA to submit defects and track the process to closure.

• Provides technical editing to help produce plans, procedures, and work instructions for an Agile Software development environment; this includes gathering data from SMEs to create and analyze procedures for process improvement.

• Works with VISIO to create flow charts and map out processes.

SAIC, Charlottesville, VA 10/2006-04/2010

Quality Assurance / Configuration Management and Process Improvement; Test Lead

• Performed QA Process and Product Audits for two Government projects; successfully assisted and mentored a Program in achieving a Software Engineering Institute (SEI) CMMI ML2 equivalent and a Capability Level 3 accreditation in 8 months.

• Edited and wrote processes and procedures for the organization to implement and follow.

• Responsible for ensuring all deliverables were of high quality and resulted in an end-to-end customer experience that maintained compliance with business and technical requirements, design documents, and product and process documentation.

• Responsible for providing software/hardware configuration management support throughout a software product’s life cycle.

• Provided support and oversight into creating and developing Configuration and Change Management (CCM) processes, procedures, and supporting documentation.

• Provided training and guidance for the Organization and Division Level Processes and Procedures to ensure compliance.

• Served as active chairperson for the Process Improvement Team at the Program level and as Process Advocate and team member of the Division’s Process Improvement Forum Group.

• Provided administration and content management for the SharePoint sites for local organization and for Government customer at their site.

• Performed balance testing workload of multiple concurrent projects; majority of the testing was with web-based applications developed in J2EE (Java) and/or .NET framework, but also in Data Migration Testing, ETL and/or Data Warehouse testing.

• Planned, designed, and executed test plans and test cases; identified, documented, and tracked findings, issues, and metrics.

• Updated Program Manager with testing issues, progress, and results; effectively communicated issues with QA, Development, and Management.

• Coordinated and documented User Acceptance Testing (UAT) activities and issues in a Software Test Report and in ClearQuest Defect Tracking.

• Worked with the user to plan, create, and publish User Acceptance test cases; identified the test environment and access needed for UAT.

• Recreated, documented, and escalated defects and change requests found by the end user(s).

• Assisted in user training of new functionality and applications developed in-house.

• Obtained user signoff for all releases to production with a Test Readiness Review checklist.

• Worked with Development to understand technical design and architecture for test planning.

• Utilized Requisite Pro for requirements tracking and ClearQuest for tracking testing defects.

Oberon Associates, Charlottesville, VA 09/2005-10/2006

Software Test Lead

• Created Test plans and procedures for the Biometric Intelligence Resource (BIR) and Biometrics Automated Toolset (BAT) application.

• Used Requisite Pro to test against the requirements and to create a Requirements Traceability Matrix. Used ClearQuest to create and track software defects.

• Trained users and developers on how to install and use the BAT tool for testing and development of the BIR tool.

• As Windows System Administrator, built and maintained SharePoint Portal site for internal use and worked on Virtual Servers to help with the testing of new software.

• Utilized SPS 2003 and MS Virtual Server 2005 to assist in building and maintaining Dell Servers; daily use of Windows 2003 Enterprise and AD for general and user maintenance.

Eiden Systems Corporation, Charlottesville, VA 03/2004-09/2005

Web Master / Testing

• Designed web sites on multiple systems used for program announcements, training, and Harmony information flow.

• Worked with government customers to determine specific content for the sites as well as keep them within the architecture standards established by the customer.

• Provided interface designs between web site and other URLs containing intelligence information.

• Debugged software in order to maintain continuity of service to the users of Harmony.

• Used various software packages such as HTML, CGI, JavaScript, and ASP to create and maintain web sites.

• Served as active member of the customer Acceptance Test Team providing feedback to development team on new look and feel features of the Harmony application; involved writing up defect reports and discussions from CCB meetings with both Government customer and development team.

Chenega Technology Services Corporation, Fort Belvoir, VA 03/2003-03/2004

Web Designer / System Administrator

• Designed, developed, troubleshot, debugged, and implemented software to create Top Secret web sites for the Army through a subcontract arrangement.

• Created concept, design, and architecture as well as the development of web sites; reviewed requirements for testability and usability, consulted development staff with regards to system functionality.

• Performed configuration and content testing for web-based e-commerce application and for Site Pilot content management system.

• Developed and updated Test plans, Test Matrixes, Test Scenarios, and Test Cases multiple DoD products.

• Gathered information from research tested by team and provided results to co-workers from online sources, thus reducing the cost of new software and equipment; supplied technical and administrative support to application programming staff.

U.S. Army 04/1994-03/2003

System Administrator, Fort Belvoir, VA 11/2000-03/2003

• Worked for INSCOM in the 1st IO Command as system support, network support, and Unix admin; installed hardware and software.

• Provided software support and communications testing for DoD intelligence software; designed and tested web sites.

• Verified conformity of software interfaces to design standards for HTML/CGI web design.

• Worked on a team to help test 3M messaging systems for the Army and documented the processes for the accreditation of Automated Message Handling Systems (AMHSs).

Junior System Administrator, Carlisle Barracks, PA 11/1996-11/2000

• Worked in the Center for Strategic Leadership (CSL) building in the Sensitive Compartmented Information Facility (SCIF) as system support, networking, web design, and training.

• Performed Functional GUI, Regression, System Integration, and User Acceptance testing on application security features, including session expiry, book marking, passwords, and compatibility across multiple browser types and encryption levels.

• Tested features of UNIX-based (Sun Solaris and Silicon Graphics Irix) web hosting service, including FTP, web site authoring and publishing, web server file management, and web server software management.

Help Desk, Camp Humphreys, South Korea 11/1995-11/1996

• Worked in the SCIF on the Information Management team; duties were System support, software security, and communications security (COMSEC).

Soldier, Fort Jackson, South Carolina and Fort Gordon, Georgia 04/1994-11/1995

• Basic and 74B Advanced Individual Training (AIT).

Credentials / Affiliations / Skills / Awards

• Operating Systems: Windows NT 4.0 Server, Windows NT, Windows 2003 Server/Workstation

• Server Hardware: Dell and Compaq Servers

• Other Hardware: hubs and routers, Intel PCs, notebooks, scanners, cabling, PC cards

• Web Servers: MS IIS v.4, v5., and v.6, Apache Web Server

• Languages: JavaScript, HTML, CGI, ASP, .NET

• Software: Rational Requisite Pro, ClearQuest and Test Manager, SharePoint Portal Server, MS Virtual Server 2005, Dreamweaver, MS Access, MS Exchange, MS Office suite, HTML, VERITAS Backup, MS FrontPage, PKI Certificates, Macromedia Studio MX 2004, ODBC Tools

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