Customer Service Manager
Resume:
Brianna D. Briggs
Houston, Texas 77091
b8s5tw@r.postjobfree.com
OBJECTIVE
A position as a flight attendant with an airline requiring a confident, effective communicator and valued team player with excellent public relations skills, an eye for detail, and a reputation for dependability.
QUALIFICATIONS SUMMARY
• Extensive knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Very attentive, giving full attention to customers, taking time to understand the points being made, asking questions as appropriate, and conveying empathy.
• Outstanding communication and interpersonal skills.
EXPERIENCE
Lead Teacher
Kids R Kids, Houston, TX
October 2008 - January 2009
• Planned activities that would stimulate growth in language, social and motor skills.
• Provided children with individual attention.
• Communicated with parents on a regular basis.
Server/Bartender
Chili’s Bar and Grill, Houston, TX
July 2005 – November 2008
• Provided customer service in fast-paced bar atmosphere.
• Maintained and restocked inventory.
• Trained incoming employees.
• Administered processes for incoming trainees.
Manager
Gymboree Corporation, Houston, TX
May 2003 – June 2005
• Managed all aspects of customer service
• Performed opening and closing duties including counting employee drawers and calling daily sales to corporate.
• Answered telephone inquiries from customers and stores regarding the status of orders and other service issues.
• Assisted with new employee training including store policies, services, and register.
EDUCATION
• Currently pursing B.S. in Elementary Education (Early Childhood PK-3 emphasis) Prairie View A&M University.
• The High School For Engineering Professions - Graduated May 2003.
SKILLS
• Fluent in English, Spanish (conversational), CPR and First Aid certified, Food Safety Training, Water Safety training
References provided upon request.
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