Customer Service Medical

Chanele De Vose

*** ********* ***.***. *****

Newark, New Jersey, 07103

973-***-****

**********@*****.***

OBJECTIVE To secure a challenging position in a prominent organization where I can

utilize my computer, administrative, and customer service skills to their fullest

capability.

SUMMARY Hard worker, decision maker, punctual, reliable, trust worthy, team player,

responsible and eager to learn.

EXPERIENCE

Apr. 07 – Aug. 09 Family Connection, Inc. Orange, NJ

Front Desk Supervisor

Responsible for supporting 90 plus staff in an Outpatient environment,

responsible for setting up Division of Youth and Family Service accounts

receivable, receiving reports from DYFS pertaining to new and old clients,

scheduling DYFS clients appointments for individual counseling, scheduling

Dr. appointments with psychiatrist and psychologist, yearly job evaluations, recordkeeping for staff, weekly meeting, cash accounts for front desk staff,

monthly training updates, weekly meeting with the COO and Executive Director, monthly conference calls with Essex County Clerk, warden Secretary in reference of Pre-Sentencing Investigations, specify credentials upon entering the County Jail System, respond to complaints and general inquiries, follow-ups, messaging intake, daily inventory, heavy phone intakes, filing, mailing distribution, Medicaid coding, social security liaison, phone equiette, frequent use of Microsoft words to create office memorandum, utilizing various office equipment, updated clients information in Fund E-Z computer system,

Sept. 01 – Apr. 07 Family Connections, Inc. Orange, NJ

Receptionist

Greet patients, and serve as a liaison to/for the physicians, therapists and the

New Jersey Division of Youth and Family Services, schedule client appointments

for outpatient therapy, pulled charts for clients appointment, enter clients diagnosis,

conduct insurance verification, process Medicaid, fee-for-service and specialized

court mandated claims, use of Novell Group Wise to contact clinicians regarding

clients appointments, utilizes UFTF forms to enter, update, termations and readmit

clients data into the USTF system, utilize fund E-Z, alpha-numeric docket filing

system, collect and record client payments, Microsoft systems, office equipment

May 00 – Dec. 00 Early Intervention Program-Trinitas Hospital Elizabeth, NJ

Medical Records Clerk

Responsible for answering doctor and patient inquiries, maintain medical supply

inventory, process request for medical records, fills in for receptionist, data entry,

maintain alpha-numerical system, prepare patients charts daily, compile monthly

reports for Ryan White Foundation reimbursement, code billing, testing,

documentations and reports, maintain appointments and testing schedules for

various physicians

EDUCATION WESTSIDE HIGH SCHOOL Newark, NJ

Diploma

REFERENCES Furnished Upon Request

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