Operations Manager

KENNETH DOOLEY

(C) 281-***-**** • (H) 281-***-**** • **********@*****.***

PROFESSIONAL SUMMARY

OPERATIONS MANAGER

WAREHOUSE / RETAIL DISTRIBUTION&LOGISTICS INDUSTRIES

20+ years of Experience Enhancing Operations, Improving Distribution Channels, and Reducing Costs

HIGHLIGHTS OF QUALIFICATIONS:

Proactive leader driven towards continuous improvement in Productivity, Logistics Management, Strategic/Tactical Planning and Controls, Vendor Management, and Safety for warehouse, retail distribution, and logistics industries.

Recognized as a driver of change, committed to enhancing safety; developing strategic distribution initiatives; and streamlining each segment of the logistics process.

Proven successes in implementing best practices, benchmarking, and proficient in managing and exceeding client and company expectations.

Utilize strong analytical skills to identify areas of strength and weakness and implement company policies, standards, changes in operation, and systems that optimize bottom line performance.

Multi-task in fast-paced environments, dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.

Expertise in assessing talent, training, coaching, and building strong teams while creating a culture that values individual contributions and promotes confidence, excitement, and enthusiasm;Excellent communicator committed in ensuring that teams are synchronized in their knowledge, energy, focus, expectations, projections, and ideas to accomplish a goal.

Warehouse Management • Logistics • Distribution • Operations Management • Inventory Control & Management

International Shipping • Cost Control • Strategic Planning • Safety Training & Development • Resource Allocation

Policies & Procedures• Improving Client Relationships • Excellent Communicator • Team Building

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SELECTED ACHIEVEMENTS:

MAXIMIZED HUMAN RESOURCES CAPITAL:

Analyzed and then recommended the methods to reduce overtime hours by 47%, which in turn lowered the overall payroll by 26%. Strategically created a flex staffing program and implemented tighter controls on the planning of inbound freight to pool resources necessary for efficient staffing.

PROCESS IMPROVEMENT / AUTOMATED FREIGHT HANDLING:

Overhauled the methods to produce a 16% improvement in cartons handled per hour on over 5 million cartons of materials.

Delivered new standard for merchandise flow by improving system to meet a 24 hour turnaround time on 98% of shipments annually.

IMPROVED PRODUCTIVITY / INCREASED EMPLOYEE MORALE:

Implemented and maintained new incentive pay methods which improved productivity. Addressed and reengineered the incentive payroll system that allowed the higher working teams to receive higher pay based on performance and in effect showed who should be released.

INCREASED SAFETY STANDARDS:

Upon analyzing the current safety standards, the need to involve everyone was examined and shown to be a morale booster when done so correctly. Using meetings and posters and such to set up the approved methods of safe practices showed everyone how much safer they could be.Reduced accidents by 41% within the first month of implementation.

KENNETH DOOLEY

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PROFESSIONAL EXPERIENCE:

Ideal Innovations Inc. | Camp Taji, Iraq | 2007-2011

BISA Trainer

Worked as a trainer in helping to develop Tier II training for sites around Iraq that would use BISA (Biometric Identification System Access) which encompassed ‘manned and unmanned sites’, worked up new procedures on how to use the new equipment that Tier II used. Worked with new personnel as they came in country for Tier I sites. Helped start up Tier II sites In 8 locations and then did revisits to locations when the military moves into and out of different bases. Trained the BATS (Biometric Augmented Tools) unit. Integral role in the overall function of Force Protection.

DynCorp International | Camp Taji, Iraq | 2006-2007

Enrollment Supervisor

Managed the record taking and inputting of personnel including electronic finger print scanning, iris scanning and taking different angle photos of those needing access badges. Promoted to supervisor after being on job 4 months as a technician.

May Company | Houston, TX | 1982-2006

Department Manager – Foley’s Division (2000 – 2006)

Responsibilities included: management of receiving, accurate booking and the expeditious movement of approximately 5.2 million cartons annually. Worked on a FIFO system, addressing hot shipments as required and turning all trouble shipments within 24 hours. Supervised hourly staff on flex scheduling ranging from 32 to 84 associates. Department consistently performed at or above the standards set by senior management. Maximized department merchandise flow standard by hitting a 24-hour turnaround time on 98% of shipments annually. Reduced overtime hours by 47% and overall payroll by 26%. Produced 16% improvement in cartons handled per hour. Worked with Traffic Department to improve workload forecasting, assisted other support areas in planning their schedules. Implemented incentive pay change based on team performance, resulting in improved productivity, increased incentive for high producers, and elimination of low producers. Worked with consultants to develop capital improvements enhancing merchandise flow. Assisted in initial operations conversion for Foley’s/Federated acquisition. Position eliminated effective 2006 by Federated acquisition of Foleys Department Stores.

Department Manager - Receiving Dock, Shipping, Processing (2000 – 2006)

Responsibilities included: management of all receipts of all inbound freight and movement of goods to 55 store locations and merchandise processing. Managed and controlled payroll and expense accounts.

Assistant Department Manager - Receiving, Transfer, Semi-Bulk, Cosmetics (1985 – 2000)

Managed staffing, training and development of processing associates, processing of merchandise through ticketing and distribution functions. Moved from Sanger-Harris in Dallas to Houston and assisted in conversion of purchase order management systems for Sanger-Harris/Foley’s merger and Levy’s/Foleys merger.

Junior Executive - Shipping/Transfer (1984 – 1985)

Managed movement of merchandise to 21 store locations. Monitored personnel training and development.

Data Entry Supervisor (1982 – 1984)

Texas Air National Guard | Joint Reserve Base, Fort Worth, TX | 1985 - 2006

NCOIC of Supply Warehouse

Retired – Senior Master Sergeant (E8), 136th AW Logistics Squadron, Carswell Joint Reserve Base, Fort Worth, TX. Responsibilities included: warehouse inventory, clothing issue, MRSP, mobility bags. Oversaw training records, ensure staff is mobility deployable at all times, mentor and build teamwork with entire staff.

KENNETH DOOLEY

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United States Air Force | 1977-1981

Inventory Management Specialist 2S051

1 year in Kunsan, Korea, worked as Local Purchase Monitor. 3 years at Logistics Center, McClellan Air Force Base, Sacramento, CA, working Forward Supply Point and Bench Stock Monitor.

EDUCATION:

Bachelor of Science in Computer Programming, DeVry Institute of Technology

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