Customer Service Manager
Resume:
Cory L. Barbier
Millbrook, AL 36054
***********@****.***
Profile
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I have over 16 years experience in high volume, quick and full service concepts. I possess excellent management and financial skills that have helped to contribute to revenue growth in every concept I have worked for. I have an entrepreneurial spirit and I am motivated by a strong desire to succeed. I have an unwavering commitment to high quality food and operations to ensure complete customer satisfaction. I am also Serv Safe certified and TIPS certified.
Experience
CENTRAL
Assistant General Manager – Montgomery, AL January 2012 – Present
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Scheduling of all FOH employees
Inventory of all beer, wine, and liquor on a weekly basis
Ordering of all liquor, beer, and wine on a daily basis
Setting and maintaining an operating budget for liquor, beer and wine to ensure profitability
Responsible for all FOH operations including hostesses, servers, server assistants, and bartenders in an upscale dining environment
Interview and hire new employees
Coordinate training of all new employees
Manage a constantly changing eighty bottle wine list to ensure proper pairing with and ever changing food menu
Oversee daily operations of a three and a half million dollar a year restaurant with two banquet facilities
Help set and implement GM goals and expectations for entire restaurant on a daily basis
Ensure 100% customer satisfaction in an upscale dining environment
Setting and maintaining an operating budget for liquor, beer and wine to ensure profitability
Planning, staffing, and hosting special events for up to 50 people, including décor, set up, menu selection, and beer, wine, and liquor selection
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LOGAN’S ROADHOUSE
Supervisor/Bartender – Prattville, AL October 2008-January 2012
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Responsible for all operations, including hostess stand, servers, server assistants, bartenders, line cooks, and meat room
Insure accurate weekly liquor inventory
Ordering of all liquor, beer, and wine
Assist in interviewing all FOH employees
Implement and oversee FOH training of all employees
Supervision of all FOH and BOH employees
Implement all GM goals and expectations for entire restaurant on a daily basis
Making of quality drinks and responsible liquor service
Certified Corporate Trainer
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DAMON’S GRILL
Star Trainer/Supervisor – Middleburg Heights, OH October 2006-October 2008
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Training of all front of house employees
Supervison of all FOH employees including bartenders, servers, hosts, and bussers
Certified corporate trainer
Ensuring excellent customer service and salesmanship to all tables
Making of quality drinks and responsible liquor service
Assist in taking inventory of all liquor, beer, and wine on a weekly basis
Set and maintain pars for all liquor, beer, and wine orders________________________________________
SIGNATURE PAINTING
Painter - Beaumont, TX July 2005-October 2006
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Hurricane Katrina and Hurricane Rita relief work
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STICKY FINGERS RESTAURANT
Bartender – Charleston, SC October 2004-July 2005
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Training of all front of house employees
Certified corporate trainer
Ensuring excellent customer service and salesmanship to all tables
Making of quality drinks and responsible liquor service
Assist in training of employees at new locations
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HYDE PARK
Bartender – Beechwood, OH December 2003-August 2004
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Ensuring excellent customer service and salesmanship to all tables
Making of quality drinks and responsible liquor service
Salesmanship of chef driven food and wine in a fine dining establishment
Assist in planning, setting up, and execution of all special events in banquet rooms
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MAX & ERMA’S RESTAURANT
Assistant General Manager - Solon, OH July 2002 – November 2003
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Responsible for all front of house and back of house operations, including hostess stand, servers, server assistants, bartenders, prep cooks, and line cooks
Insure accurate weekly liquor and food inventory
Assist in interviewing and hiring of all employees
Implement and oversee training of all employees
Supervision of all employees
Implement all GM goals and expectations for entire restaurant on a daily basis
Ensuring customer satisfaction on a daily basis
Ordering of all liquor and food on a weekly basis
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MCDONALD’S RESTAURANT
Assistant Manager – Berea, OH February 2000 – July 2002
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Insure accurate weekly food inventory
Assist in interviewing and hiring of all employees
Implement and oversee training of all employees
Supervision of all employees
Implement all GM goals and expectations for entire restaurant on a daily basis
Ensuring customer satisfaction on a daily basis
Ordering of all food items on a weekly basis
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REFERENCES
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Michael Cruse
Managing Partner, Central Restaurant
Montgomery, AL 334-***-****
Christy Cruse
Fundraising Coordinator for the MDA
Wetumpka, AL 334-***-****
Matthew Morgenstern
Bar Director for Snyder
Charleston, SC 843-***-****
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