Customer Service Sales

JOSHUA SELSER

Office: 412-***-**** Cellular: 567-***-****

Email: ******.******@*******.***

BUSINESS CHARACTERISTICS AND TRAITS SUMMARY

A dynamic individual with both strong personal and strong interpersonal/team working skills; able to build and maintain lasting relevant business relationships. Able to identify opportunities and to work toward completion of issues; a problem solver who looks for solutions within the framework but outside the box. Excels in areas which require development of self or others; work well in projects which demand immediate change and adaptation or which allow for the growth of a team. Experienced in handling multiple projects and issues which may include time, objective, and team/others management. Able to gauge effective risk management to ensure best growth/results with minimized liability or exposure.

SKILL PROFILE SUMMARY

Technical Skills: Expertise in all major Microsoft products, including operating systems, server platforms, desktop products, and platform concepts. Administrative expertise with Unix and Linux systems, both desktop and server scenarios, and LAMP deployment and administrative scenarios. Knowledge of PC and peripheral setup and installation. Familiar with both setup, deployment, and operation of customer service support platforms.

Expertise with helpdesk administration, Electronic Practice Management and Electronic Health Record deployment, service, and support.

Customer Service and Sales: Ten years experience with customer service, sales, satisfaction, and retention. Includes sales goals and expectations, as well as sales support mechanism creation, implementation, and utilization.

Managerial Skills: Experience with departmental management, focus teams, departmental and company fiscal responsibilities (including P&L analysis and tracking and budgets), planning, realization, and analysis.

Ability and desire to learn any facet of knowledge either required by job description (or necessity) or that will be of use to me in expanding myself.

WORK HISTORY AND EXPERIENCE

09/09 – Present Gibraltar Technologies, Inc.

Network Engineer | Assistant Project Manager | Account Executive

Executed three roles for Gibraltar Technologies, each time maintaining excellent customer satisfaction ratings.

Included clients such as Wills Eye Institute, Shields and Shields Oncology, Corneal Associates, and The Glaucoma Physicians at Wills.

Maintained all aspects of network, telecommunications, and websites for clients.

Assisted with EPM/EHR rollout for multiple clients.

Duties included managing high-volume helpdesk for large hospital, managing teams of people to accommodate client needs, break-fix scenarios, and projects, and developing and managing further development scenarios to increase network/technology productivity.

01/08 – 09/09 Innovative Collaboration

Operating Partner and Senior Implementation Specialist

Provide better and cost-effective business communication tools, including massively scalable web solutions, telephone systems (from single lines to virtual PBX systems), mobile device sales and support (cellular phones, PDAs, etc.), and mailing solutions.

Responsible for developing both the sales and the product implementation aspect. The Innovative Collaboration company can be investigated by visiting the company website at

http://innovativecollaboration.com.

06/07 – 12/07 Anderson Merchandisers A-Team

Digital Sales and Training Specialist – Territory Manager

Promoted to Pittsburgh Territory from Digital Sales Specialist. Responsible for developing and implementing training for Wal-Mart Electronics Associates, Wal-Mart Management, and Core Anderson Merchandisers Representatives.

Built relationships with various vendors (including Comcast, Verizon, DirecTV, HughesNet, Vonage, Qwest, and others).

Directly accountable for obtaining ongoing vendor sales, both personally and for the market. Developed personalized training binders and materials for specific stores to ensure that both Anderson

and Wal-Mart were set up for success with regard to digital services sales.

02/06 – Present Crunchy Development

East Coast Operations Manager

Responsible for operations of the Crunchy Development family of companies (Crunchy Development, DynoBright, and GuaranteedVPS Hosting).

Accountable directly to the owner for fiscal matters, daily operations, cultivating business opportunities, and large account/customer relations.

Duties also include senior level server administration for GuaranteedVPS Hosting (please feel free to visit our commercial website at GuaranteedVPS.com).

07/06 – 11/06 NewsRadio AM1020 KDKA

Radio Sales Support

Provided support for the Sales Department at one of the top news (and the very first) radio stations in the world.

Duties included daily administrative functions, designing presentations for Account Executives (several design presentations were chosen to go to CBS Corporate, New York), designing and implementing sales trends and complex budget/goal tracking mechanisms (generally through Excel and Access).

Job required many exchanges between Traffic/Scheduling, Executive, IT, Sales, and Accounting departments, and the relative counterpart departments of the three sister stations owned by CBS in the Pittsburgh Market.

06/04 – 06/06 Houlihan’s Restaurants Inc.

Senior Operations Manager

Developed POS Computer Training for New and Existing Restaurants, including but not limited to: Professors and Participants Guides, Embedded IE Application simulating Digital Dining Application to allow training at home, worksheets and exercises.

Operated and managed all facets of individual restaurants including but not limited to: daily operations, financial obligations (P&L and Declining Budget, bookkeeping, invoice payment), staff management at individual restaurants (scheduling, interviewing, hiring, and training), and guest satisfaction.

Opened five restaurants for HRI, and assisted in pre, during, and post opening duties.

Closed my time with HRI being directly responsible for guest satisfaction, service personnel/presence look and feel, and public interface of one of the company's flagship locations.

REFERENCES AND EDUCATION WORK/PROFESSIONAL REFERENCES

Libba Affel. Head of Diagnostics, Wills Eye Institute. 215-***-****

Dr. Alex Levin. Chief of Pediatric Ophthalmology, Wills Eye Institute. 267-***-****

Lauren Lavine Chief Development Officer, Wills Eye Institute and Wills Eye Foundation. 301-***-****

John Haugeland. CTO and Owner, Crunchy Development. 619-***-****

PERSONAL REFERENCES

Melissa Rosenquist. Close Personal Friend. 267-***-****

Collin Jones-Kattic. Close Personal Friend. 828-***-****

EDUCATION

1994 - 1998: Sewickley Academy. Sewickley, PA. College Preparatory.

2001 - 2003: University of Pittsburgh. Pittsburgh, PA. Intended BS, Information Science.

2003 - 2004: Otterbein College. Westerville, OH. Intended BA, Mathematics and BS, Computer Science.

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