Saesoned Financial Professional

Pamela S. McCune 740-***-**** (home)

*** ******* ****, ********** ***** House, Ohio 43160 740-***-**** (cell)

Seasoned Financial Professional

Seasoned financial professional with a proven track record of success in the banking, financial, retail and customer service industries. Skilled in sales, sales management, marketing, purchasing, cost operations, personnel management, loan procurement, scheduling, compliance and internal auditing. A wealth of experience training, coaching and sales teams with core strengths in:

* Oral, written communications * Rapport building *Qualifying prospects

* Hiring, training, coaching *Analysis / Research *Consultative sales

*Negotiations / Customer relations *Problem solving *Troubleshooting

Achievements

CHANGED THE SALES APPROACH OF A SIX-PERSON TEAM from passive order- takers to a goal-driven, consultative, problem-solving approach. Instructed a customer service team on how to prepare effective sales presentations tailored to the individual needs of each client.

ESTABLISHED RAPPORT WITH KEY CUSTOMERS AND CORPORATIONS to meet and exceed consumer and business deposit goals and guided and directed staff on sales activities related to consumer and business deposits.

USED AUTHORITY TO NEGOTIATE RESOLUTIONS to complex customer service related issues resulting in increased customer trust and loyalty.

SYSTEMATICALLY PERFORMED BRANCH AUDIT COMPLIANCE inspected and approved daily auditing activities, resulting in consistently high audit scores.

DEMONSTRATED A THOROUGH UNDERSTANDING OF THE COMPETIVE ENVIRONMENT by maintaining a deep knowledge of competitor’s products and services.

MET AND EXCEEDED LENDING GOALS THROUGH proactive team profiling, prospecting and development of personal relationships with prospective customers, resulting in increased lending revenues.

DEVELOPED AN ENTHUSIASTIC AND TALENTED BRANCH TEAM by effective hiring, training and discipline.

MAINTAINED A LEADERSHIP ROLE by effective multi-tasking and setting an example of excellence within the organization and the community.

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Professional Experience

Bank One, Columbus, Ohio 1980-1981

Customer Sales Representative for major bank. Responsible for processing transactions, introducing new bank products and services, creating customer relationships and maintaining the overall operation and financial accountability of a teller window. Also functioned as an active vault teller.

Fayette County

Fifth Third Bank, Washington Court House, Ohio 1981-Present

For over 27 years, Customer Services Manager II, for large regional banking corporation. Responsible for entire operation of local banking center. Duties include sales, customer service, supervision of tellers, development of banking center team, loan acquisitions and accompanying paperwork, audits and compliance, corporate reports, HR, negotiation of resolutions, complex service related issues, relationship building, consumer and business deposits, security, safety, purchasing, training and competitive issues. Trained and skilled in the use of computer banking programs, archives, and all associated paperwork. Responsible for day-to-day operations in absence of banking center manager.

Education

G.E.D. 1976, Miami Trace High School, Washington Court House, Ohio

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