Administrative Assistant Quality Assurance

Eyonka M Falls

**** ******* ******

New Orleans, Louisiana 70126

******@***.***

Cell: 504-***-***** Home 504-***-***** Fax: 504-***-****

Objective: Desiring a career with an opportunity for growth, advancement, & stability. I am a dedicated worker and believe that consistency is rewarded.

Job Experience:

Administrative Support Representative

Peoples Health Network (10/2008 – 04/2012)

Medical Management: Receives all request for medical visits & procedures, distributes request to appropriate departments for authorization. Call providers when incompleteness is present, data entry, answer phones, file, & fax.

Enrollment: Imputed applications into Amisys for enrollment, made ID Cards

Compliance Department: Administrative Assistant, duties included, attending meetings, preparing materials needed for meetings such as agendas, handouts, binders, etc. Issued out Compliance tasks and prepared weekly reports.

Administrative Assistant

Zempleo Staffing/Entergy of New Orleans (2/2006- 09/2008)

Processed daily reports. Data entry, create presentations for meetings, time sheets & scheduling daily meetings. Answer phones, type, file, & take messages .Operate in SAP, PeopleSoft, Pegasus, CCS and variety of different software.

Meter Edit Clerk

AM/PM Staffing/Entergy of New Orleans (1/2005- 8/2005)

Process reads for billing, correct & estimate inaccurate reads. Issue tickets for repair of faulty meters.

Account Service Rep/Escalations Manager

Sears Credit/Citigroup (5/2000 - 10/2004)

Receive incoming calls regarding credit & account issues.

Corrected credit bureau inaccuracies & approved or declined line of credit request.

Received escalated calls from irate customers and handled according to quality assurance guidelines. .

Secretary/Receptionist

Ernest N. Morial Convention Center (2/1999-3/2000)

Worked at the front office desk. Greeted all visitors, answered phones, took messages, filed, faxed, made copies, distributed mail & typed various correspondences. Also, worked in the accounts payable department processing invoices. Operated switchboard.

Clerk II/Garnishments

City Hall (City Attorneys Office) (5/1990- 8/1991)

Assisted legal secretaries in typing legal documents. Filed, faxed, copies, answered phones. Also, worked in garnishments retrieving payments (Cash Handling).

Education:

John McDonogh Senior High School

General Studies

(1989-1992) High School Diploma

Senior Net Technology

Microsoft Office Applications

(1/1995- 6/1995) Certificate of Completion

Nunez Community College

Business Administration

(6/2012- 5/2014)

Attending

References:

Both Personal & Professional available upon request.

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