Customer Service Manager
Resume:
Maria Linda L. Santos
Gardena, CA 90249
913-***-**** Cell
***********@*****.***
Receptionist / Administrative Assistant
Attention : Human Resources
SUMMARY OF QUALIFICATION :
Detail oriented, organized and meticulous about all aspects of work. Proven ability to communicate with a diverse group of individuals in a variety of employment settings. Work in a team environment, quick learner and adapt easily to procedure changes.
WORK EXPERIENCE :
Monet”s Concession Management Services LAX ( Terminal 6) - April 2011 Present Cashier
Handle money transaction from the customer, answer phone calls. Handle customer inquiries, Greet Customer , performed other duties that maybe assigned from time to time.
University of KS Hospital Authority (KUMED) 2000 - 2008 Accounts Payable Clerk (Resigned - Moved to CA )
Professional Accounting Clerk processing various invoices and payment request through automated system, analyzing vendor statements to ensure accounts are current to eliminate credit hold. File invoices daily in open payable’ s, match invoices to check copies, balance open payable’ s, make copies, file vouchers on a weekly basis. Assist in other areas or with miscellaneous duties as required. Attend training on customer service every year as required.
J C Penney 1995 - 2000 Sales Associate/Cashier/Merchandise Processor at the stockroom (Resigned - I was Hired in KUMED)
Professionally work at the Register (Cashier), answer phone calls, pick up merchandise on the floor. Handle all customer inquiries and resolve issues in a timely manner. Assist in processing merchandise in the stockroom as needed. Print merchandise ticket through automated system. Performed other duties as assigned from time to time.
Hyatt Regency Saipan Marianas Island (U S Trust Territory) 1990 - 1994 Secretary - Materials Management (Resigned-Migrated to U S A)
Responsible for answering phone calls and relay messages to the manager.
Prepare agenda of the meeting and take down minutes. Responsible for preparing purchase order request from all department. Handle all confidential documents, issue office supplies to all department as requested.
Allied Enterprises ( Dubai - United Arab Emirates) 1987 - 1990 Sales Associates/Cashier/Customer Svc. (Resigned - Migrated to Saipan Marianas Island)
Worked at the cosmetic department, attend training on Y S L, Chanel, Christian Dior products as needed. Work at the register (Cashier) and handle all customer inquiries and respond to their needs in a timely manner. Help in other department when needed.
EDUCATION :
Saint Anthony ’ s College / High School - 4 years in High School (Graduate)
Philippine School of Business Administration -
Commerce - Major in Banking and Finance (Under Graduate - 3rd year only)
JOB OBJECTIVE :
Customer service oriented. Experience has provided me with the ability to handle various tasks, problems and difficult situations with less or no supervision and with a high rate of efficiency. I have confidence in myself that I can handle various positions.
PROFESSIONAL TRAINING :
Customer Service Training
Certificate of Training in Microsoft Excel & Word
Certificate of Training in Lawson & S M S System
MACHINE CAN OPERATE :
Fax Machine/10 Key-Calculator/Check Sealer &Printer/Postage Meter/Xerox Machine
REFERENCES :
Charlene Kapetanovich - Accounting Clerk KUHA 913-***-**** work
816-***-**** home
Karen Calkins - Accounting Clerk - KUHA 913-***-**** work
Vangie Ong - Transportation Security Agent TSA- LAX 424-***-**** Cell
Ada Aguirre - CMS Manager at LAX 310-***-****
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