Edly Lima
-****
b7fzq2@r.postjobfree.com
SUMMARY
I’m highly experienced in Customer Service, Warehousing and Transportation. I have Exceptional communication skills, both verbal and written. Bilingual (English - Spanish) I can speak and write both languages fluently.
ACCOMPLISHMENTS
Customer Service – Proactively analyze information and evaluate results to choose the best solution and solve problems. Accurately and effectively enter and maintain information.
• Assisted customers with transportation services and freight arrangements by providing the best solution for their needs. Created repeat business and referrals.
• Salvage of accounts that were previously languishing, resulted 15% of additional business.
• Maintain an open communication with satellite distributions to optimize resources and find resolutions to conflicts and or challenges.
• Proactively addressed customer / client issues and offered resolutions.
Transportation – Knowledgeable in all aspects of transportation and logistics. Highly developed analytical and rate negotiating skills.
• Successfully incorporated Roadnet routing to maximize route allocation, resulting in a 35% operational savings.
• Implemented measurement metric to proactively track and trace ongoing shipments, which resulted in a 98.7% on time delivery and customer satisfaction.
• Effectively negotiated rates with 3 party logistics companies and direct carriers resulting in a 20% operational savings.
• Influential in implementing Distribution & Manufacturing Traker to actively rotate and track inventory levels to optimize distribution.
• Efficiently optimized satellite distributions to reduce operational costs, which resulted in a 25% overall savings.
Technical – Versatile and proficient in creating measurement metrics, training manuals and operational manuals. .
• Advanced knowledge in Microsoft Office, Outlook, Excel, Word, PowerPoint, Access, Publisher, Traker Systems, Corel Draw, Photo Shop, PC Miler, and UPS Roadnet…
• Currently enrolled in SAP on line training.
• Knowledge of DOT rules and regulations.
Education
Manhattan Community College - New York, NY
Majored in Business Administration with minor in electromechanical engineering.
Took several management courses as well as attending to many company seminars and training classes.