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Customer Service / Logistics

United States
May 25, 2010

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Edly Lima



I’m highly experienced in Customer Service, Warehousing and Transportation. I have Exceptional communication skills, both verbal and written. Bilingual (English - Spanish) I can speak and write both languages fluently.


Customer Service – Proactively analyze information and evaluate results to choose the best solution and solve problems. Accurately and effectively enter and maintain information.

• Assisted customers with transportation services and freight arrangements by providing the best solution for their needs. Created repeat business and referrals.

• Salvage of accounts that were previously languishing, resulted 15% of additional business.

• Maintain an open communication with satellite distributions to optimize resources and find resolutions to conflicts and or challenges.

• Proactively addressed customer / client issues and offered resolutions.

Transportation – Knowledgeable in all aspects of transportation and logistics. Highly developed analytical and rate negotiating skills.

• Successfully incorporated Roadnet routing to maximize route allocation, resulting in a 35% operational savings.

• Implemented measurement metric to proactively track and trace ongoing shipments, which resulted in a 98.7% on time delivery and customer satisfaction.

• Effectively negotiated rates with 3 party logistics companies and direct carriers resulting in a 20% operational savings.

• Influential in implementing Distribution & Manufacturing Traker to actively rotate and track inventory levels to optimize distribution.

• Efficiently optimized satellite distributions to reduce operational costs, which resulted in a 25% overall savings.

Technical – Versatile and proficient in creating measurement metrics, training manuals and operational manuals. .

• Advanced knowledge in Microsoft Office, Outlook, Excel, Word, PowerPoint, Access, Publisher, Traker Systems, Corel Draw, Photo Shop, PC Miler, and UPS Roadnet…

• Currently enrolled in SAP on line training.

• Knowledge of DOT rules and regulations.


Manhattan Community College - New York, NY

Majored in Business Administration with minor in electromechanical engineering.

Took several management courses as well as attending to many company seminars and training classes.

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