Anne Sorrentino

Permanent Address: ***** Cuming Street, Omaha, Nebraska 68154

b79wv1@r.postjobfree.com

Phone: 402-***-****

________________________________________________________________________

OBJECTIVE: Highly motivated, energetic, team oriented, dependable individual seeking a marketing or sales opportunity where I can utilize my skills, knowledge, and experience to increase company growth and profitability.

EDUCATION: BA in Marketing December 2008

Creighton University, Omaha, Nebraska

GPA=3.0, GPA in Marketing Major: 3.2

EXPERIENCE:

11/10-02/11 (lay off) NorthStar Financial Services Group, LLC Omaha, Nebraska

Account Manager

Respond to all client questions and issues received by phone, email, fax, or letter in a complete and quick manner

Evaluate client requests and possible solutions. Use discretion to make a decision based on the facts and circumstances

Interpret and implement policies and procedures while working with clients

Oversee and update clients with processes made on quarterly/monthly performance statements

Supply clients with complete quarterly statement information, obtain final client approval, send statements to their clients

Test new technology and bug fixes as needed

Run maintenance programs as needed or requested

Process client requests regarding the creation, update or cancellation of client, registration, account or billing information

Train advisors on new technology available by completing one-on-one sessions

Maintain and continuously review "Client Reference Guides" to ensure each client's needs are met

Maintain and continuously review "Client Reference Guides" to ensure each client's needs are met

Manage and coordinate the entire quarter-end process

Troubleshoot reports and other system applications as needed

03/10 – 10/10 Central States Indemnity Omaha, Nebraska

Sales and Retention Specialist

Process inbound sales & retention calls and other customer service activities

Administer debt protection on credit card accounts

Advise clients on different protection plans on various lines of credit

08/09 – 12/09 Leukemia & Lymphoma Society Omaha, Nebraska

Tele-Recruiter

Assist in the recruitment of local schools to raise money for LLS

Maintain contact with schools to ensure they follow through with the fundraiser

07/09 – 03/10 Francesca’s Collections Omaha, Nebraska

Key Holder

Control inventory of store and ensure new shipments go out

Assist in arrangement of store and product placement

08/08 – 06/09 Nebraska Clothing Company Omaha, Nebraska

Sales Associate

Ensure outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

Maintain an awareness of all promotions and advertisements

Assist in floor moves, merchandising, display maintenance, and housekeeping

Assist in processing and replenishing merchandise and monitoring floor stock

Aid customers in locating merchandise

Participate in inventory and cycle counts

Assist in ringing up sales at registers and/or bagging merchandise

01/08 – 05/08 St. Bernard’s Daycare Omaha, Nebraska

Daycare teacher

10/06 – 08/07 SilverStone Group, Inc. Omaha, Nebraska

Internship

Prepare data control sheets, and maintain a list of clients to ensure the quality of their insurance plans

Establish an efficient filing system

Complete paperless scanning project by scanning all paper files into a computerized data system

01/06 – 05/06 Party Tan Omaha, Nebraska

Sales associate

Ensure outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

Maintain an awareness of all promotions and advertisements

04/05 – 10/05 Modele Boutique Omaha, Nebraska

Sales associate

Ensure outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

Maintain an awareness of all promotions and advertisements

Assist in floor moves, merchandising, display maintenance, and housekeeping

Assist in ringing up sales at registers and/or bagging merchandise

ACTIVITES:

Italian Club Member since August 2006 (sponsored by Creighton University)

American Marketing Association Member since October 2008

2006 Volunteer for political campaign involving the state Senate

2008 Volunteer for a Metropolitan Community College Board campaign

REFERENCES: Available upon request

Anne Sorrentino

Permanent Address: 13295 Cuming Street, Omaha, Nebraska 68154

b79wv1@r.postjobfree.com

Phone: 402-***-****

________________________________________________________________________

OBJECTIVE: Highly motivated, energetic, team oriented, dependable individual seeking a marketing or sales opportunity where I can utilize my skills, knowledge, and experience to increase company growth and profitability.

EDUCATION: BA in Marketing December 2008

Creighton University, Omaha, Nebraska

GPA=3.0, GPA in Marketing Major: 3.2

EXPERIENCE:

11/10-02/11 (lay off) NorthStar Financial Services Group, LLC Omaha, Nebraska

Account Manager

Respond to all client questions and issues received by phone, email, fax, or letter in a complete and quick manner

Evaluate client requests and possible solutions. Use discretion to make a decision based on the facts and circumstances

Interpret and implement policies and procedures while working with clients

Oversee and update clients with processes made on quarterly/monthly performance statements

Supply clients with complete quarterly statement information, obtain final client approval, send statements to their clients

Test new technology and bug fixes as needed

Run maintenance programs as needed or requested

Process client requests regarding the creation, update or cancellation of client, registration, account or billing information

Train advisors on new technology available by completing one-on-one sessions

Maintain and continuously review "Client Reference Guides" to ensure each client's needs are met

Maintain and continuously review "Client Reference Guides" to ensure each client's needs are met

Manage and coordinate the entire quarter-end process

Troubleshoot reports and other system applications as needed

03/10 – 10/10 Central States Indemnity Omaha, Nebraska

Sales and Retention Specialist

Process inbound sales & retention calls and other customer service activities

Administer debt protection on credit card accounts

Advise clients on different protection plans on various lines of credit

08/09 – 12/09 Leukemia & Lymphoma Society Omaha, Nebraska

Tele-Recruiter

Assist in the recruitment of local schools to raise money for LLS

Maintain contact with schools to ensure they follow through with the fundraiser

07/09 – 03/10 Francesca’s Collections Omaha, Nebraska

Key Holder

Control inventory of store and ensure new shipments go out

Assist in arrangement of store and product placement

08/08 – 06/09 Nebraska Clothing Company Omaha, Nebraska

Sales Associate

Ensure outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

Maintain an awareness of all promotions and advertisements

Assist in floor moves, merchandising, display maintenance, and housekeeping

Assist in processing and replenishing merchandise and monitoring floor stock

Aid customers in locating merchandise

Participate in inventory and cycle counts

Assist in ringing up sales at registers and/or bagging merchandise

01/08 – 05/08 St. Bernard’s Daycare Omaha, Nebraska

Daycare teacher

10/06 – 08/07 SilverStone Group, Inc. Omaha, Nebraska

Internship

Prepare data control sheets, and maintain a list of clients to ensure the quality of their insurance plans

Establish an efficient filing system

Complete paperless scanning project by scanning all paper files into a computerized data system

01/06 – 05/06 Party Tan Omaha, Nebraska

Sales associate

Ensure outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

Maintain an awareness of all promotions and advertisements

04/05 – 10/05 Modele Boutique Omaha, Nebraska

Sales associate

Ensure outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

Maintain an awareness of all promotions and advertisements

Assist in floor moves, merchandising, display maintenance, and housekeeping

Assist in ringing up sales at registers and/or bagging merchandise

ACTIVITES:

Italian Club Member since August 2006 (sponsored by Creighton University)

American Marketing Association Member since October 2008

2006 Volunteer for political campaign involving the state Senate

2008 Volunteer for a Metropolitan Community College Board campaign

REFERENCES: Available upon request

Anne Sorrentino

Permanent Address: 13295 Cuming Street, Omaha, Nebraska 68154

b79wv1@r.postjobfree.com

Phone: 402-***-****

________________________________________________________________________

OBJECTIVE: Highly motivated, energetic, team oriented, dependable individual seeking a marketing or sales opportunity where I can utilize my skills, knowledge, and experience to increase company growth and profitability.

EDUCATION: BA in Marketing December 2008

Creighton University, Omaha, Nebraska

GPA=3.0, GPA in Marketing Major: 3.2

EXPERIENCE:

11/10-02/11 (lay off) NorthStar Financial Services Group, LLC Omaha, Nebraska

Account Manager

Respond to all client questions and issues received by phone, email, fax, or letter in a complete and quick manner

Evaluate client requests and possible solutions. Use discretion to make a decision based on the facts and circumstances

Interpret and implement policies and procedures while working with clients

Oversee and update clients with processes made on quarterly/monthly performance statements

Supply clients with complete quarterly statement information, obtain final client approval, send statements to their clients

Test new technology and bug fixes as needed

Run maintenance programs as needed or requested

Process client requests regarding the creation, update or cancellation of client, registration, account or billing information

Train advisors on new technology available by completing one-on-one sessions

Maintain and continuously review "Client Reference Guides" to ensure each client's needs are met

Maintain and continuously review "Client Reference Guides" to ensure each client's needs are met

Manage and coordinate the entire quarter-end process

Troubleshoot reports and other system applications as needed

03/10 – 10/10 Central States Indemnity Omaha, Nebraska

Sales and Retention Specialist

Process inbound sales & retention calls and other customer service activities

Administer debt protection on credit card accounts

Advise clients on different protection plans on various lines of credit

08/09 – 12/09 Leukemia & Lymphoma Society Omaha, Nebraska

Tele-Recruiter

Assist in the recruitment of local schools to raise money for LLS

Maintain contact with schools to ensure they follow through with the fundraiser

07/09 – 03/10 Francesca’s Collections Omaha, Nebraska

Key Holder

Control inventory of store and ensure new shipments go out

Assist in arrangement of store and product placement

08/08 – 06/09 Nebraska Clothing Company Omaha, Nebraska

Sales Associate

Ensure outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

Maintain an awareness of all promotions and advertisements

Assist in floor moves, merchandising, display maintenance, and housekeeping

Assist in processing and replenishing merchandise and monitoring floor stock

Aid customers in locating merchandise

Participate in inventory and cycle counts

Assist in ringing up sales at registers and/or bagging merchandise

01/08 – 05/08 St. Bernard’s Daycare Omaha, Nebraska

Daycare teacher

10/06 – 08/07 SilverStone Group, Inc. Omaha, Nebraska

Internship

Prepare data control sheets, and maintain a list of clients to ensure the quality of their insurance plans

Establish an efficient filing system

Complete paperless scanning project by scanning all paper files into a computerized data system

01/06 – 05/06 Party Tan Omaha, Nebraska

Sales associate

Ensure outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

Maintain an awareness of all promotions and advertisements

04/05 – 10/05 Modele Boutique Omaha, Nebraska

Sales associate

Ensure outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

Maintain an awareness of all promotions and advertisements

Assist in floor moves, merchandising, display maintenance, and housekeeping

Assist in ringing up sales at registers and/or bagging merchandise

ACTIVITES:

Italian Club Member since August 2006 (sponsored by Creighton University)

American Marketing Association Member since October 2008

2006 Volunteer for political campaign involving the state Senate

2008 Volunteer for a Metropolitan Community College Board campaign

REFERENCES: Available upon request

Contact this candidate