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Technician Active Directory

Virginia, 20121, United States
April 15, 2012

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*Microsoft Office ****/****


*Mc Afee Encryption Software

*Norton Anti-Virus Corporate Edition

*Symantec Ghost

*Cisco VPN

Active Clearance

Public Trust


PC LAN/ Technician I

05/11 to Present

TD Bank

*Assists in analyzing and evaluating systems malfunctions and take appropriate actions as directed.

*Involved in the installation and rollout of new software packages, upgrades and action as directed.

*Install and configure desktops, laptops, software and peripheral devices.

*Support mobile workforce - Blackberry, laptop and remote connectivity.

*Responsible for documenting solutions to problems.


07/2005 to 04/2011

Desktop Support Analyst Tier II

10/2008 to 04/2011


*Provide tier 2 telephone and desktop for email, remote support for users at Bureau of Indian Affairs. Support includes Active Directory, Network, Windows XP, Network and Local Printers, Lotus Notes, Microsoft Office 2007.

*Installation and configuration of Cisco VPN software.

*Image desktops and laptops using Norton Ghost

*Provide tier 2 support: for Blackberry desktop software and tethering.

*Deploy McAfee Encryption software to local desktops and laptops.

*Use Nessus to scan and patch vulnerabilities

Selected Achievements:

*Asset the exchange and network administrations in testing the Blackberry desktop and tethering on the Bureau of Indian Affairs network.

*Excellent interpersonal skills with users at all organization levels including executive management

*Timely problem resolution

Desktop Support Analyst

11/2006 to 10/2008


*Create and deploy laptop and workstation images using Symantec Ghost

*Troubleshoot network connectivity issues

*Troubleshoot, reset password and configure remote dial-up in Lotus Notes

*Installed and configured Oracle software for Crystal Report

*Setup network and local printers

*Setup and configured the Video Teleconference

Selected Achievements:

*Requested by name by end users for problem resolution

*Asset desktop support in different regions with Cisco VPN configuration and installation.

*Follow up with users to ensure proper ticket resolution.

Help desk Analyst

07/2005 to 11/2006


*Provide telephone, email and in person support for over 5000 users at 125 sites nationwide

*Support includes: Active Directory, Novell, Network, Operating Systems, Network and Local Printers, *Lotus Notes, Microsoft Office (2003), and various government tracking programs

*Support and maintain user account information including rights, security and systems groups

*Ensure work tickets are handled quickly and professionally

*Identify and escalate priority tickets

PC LAN/ Technician

5/2005 to 7/2005

Fauquier Hospital

*As a PC/LAN Technician I provided phone and onsite support for Workstations, faxes, and printers to the component level.

*I utilized the Heat Database to track progress of repairs on said equipment

Logged tickets in the Heat Database

Desktop Support

2/2005 to 4/2005

CDI Business Solutions

*I created and maintained administrator accounts for remote download.

*Maintained an Inventory of computer parts

*Was an integral part of the team responsible for migration to Active Directory




*Troubleshooting PC’s to the component level

*Setup, install and configured PC’s at client offices and other locations.


7/2000 to 2/2004

Spherion Technologies

*Setup and configured Windows Base Terminal (WBT) for networks

Setup user profiles.

*Troubleshooting, maintaining and repairing PC’s

Set TCP/IP configurations in Windows 98, Windows 2000, and Windows XP

*Supervised physical add, moves, and changes to the networks

*Configured users email account and trained other new employees

Installation / Service Technician

12/1999 to 7/2000


*Installed 100 pair, 50 pair, and 25 pair cables for voice and data.

*Installed category six, category five, and category three cables for voice and data

*Constructed data rack with Amp Lucent patch panels and jacks

*Maintained network and voice lines from jack to hub


Station Technician

9/1998 to 12/1999

Interim Technologies

*Maintained computers including TCP/IP configurations and repair to component level

*Managed inventory, ordering, and replacing damaged parts

*Configured HP printers (4000N, 4100N, and 4050N) for network

*Supported networked topologies including: Hubs, mesh, point-to-point, and star


*Computer Learning Center Manassas,

VA 1997 to 1998 Diploma

Certified Electronics Technician

*Northern Virginia Community College Loudoun,

VA 1993 to 1995 General Studies

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