Customer Service Sales Representative
Resume:
Angelique Fette
Objective
To obtain a position that will enable me to use my organization skills, education and customer service skills to excel in my professional career.
Profile
Motivated, enthusiastic individual that goes the extra mile to provide top notch customer service. A team player that thrives on a challenge that can play in multiple roles, including leadership. I hold an Associates of Arts Degree, certificates in medical claims and billing and a diploma in dental.
Skills Summary
Supervising
Team Lead
Written Correspondence
General Office Skills Computer Savvy
Customer Service
Scheduling
Marketing & Sales Insurance Billing
Accounting/Bookkeeping
Front-Office Operations
Dental
Professional Experience
COMMUNICATION/TECHNOLOGY:
Author professional correspondence to customers, vendors and clients.
Verbally communicate with customers, vendors and clients.
Communicate medical concepts to patients using layman’s terms.
Phone etiquette.
Provide assistance to clients in a high stress environment.
Rapidly learn computer programs.
Understanding of Windows Operating System and Microsoft Applications
Typing Skills, 45 WPM
CUSTOMER SERVICE:
Oversee front-office operations and provide impeccable customer service.
Provide detailed information about products and services.
ORGANIZATION:
Managed 15 merchandizing/sales accounts in a large geographical area
Patient scheduling for busy Dental office averaging 150 appointments daily.
Patient admissions for Medical facility averaging 60 appointments daily.
Finances: accounts payable/receivable, invoicing, billing.
Supervise a total of 5 merchandizers
Employment History
DOVES – Gering, NE
Advocate, October 2010 to January 2011
LEGACY COMMUNICATIONS – Gering, NE
Receptionist, April 2008 to April 2010
Employment History (Cont.)
REGIONAL WEST MEDICAL CENTER – Scottsbluff, NE
Patient Access, September 2007 to April 2008
FLOUR BLUFF ELEMENTARY SCHOOL – Corpus Christi, TX
Curriculum Aid, September 2006 to August 2007
ORTHODONTIX LTD – Corpus Christi, TX
Dental Receptionist, July 2005 to July 2006
MERCADO LATINO – Corpus Christi, TX
Sales Representative/Team Leader, May 1996 to May 2002
CIRCLE K CORPORATION – Corpus Christi, TX
Assistant Manager, September 1993 to May 1996
Education
UNIVERSITY OF PHOENIX, - Online
Associates of Arts, Major Pharmaceutical, 2011
CAREER CENTER OF TEXAS – Corpus Christi, TX
Dental Assistant Diploma
AT HOME PROFESSIONS – Online
Medical Claims and Billing, Certificate of Achievement
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