Management Customer

Kimberly Callozzo

404-***-****

************@*****.***

PROFESSIONAL

Dynamic, results-oriented professional with a highly motivated charisma to leverage business relationships, raise customer satisfaction levels drive business objectives in corporate and field settings. Extremely detail oriented and focused improving efficiencies and the overall success of the team and the company.

Expertise in:

Customer Support & Satisfaction • Operational Improvement • Resolution Management

Additional Skills: Microsoft Office Suite, CRM Database Reporting/Tracking

Volunteer Work: Habitat for Humanity, American Cancer Society

General Interests: Crafting, Cooking, Traveling

PROFESSIONAL EXPERIENCE

TMP Worldwide, Inc. Atlanta, Georgia

Customer Support Specialist 2011 – April, 2012

• Point of contact for Support Specialist customer escalations

• Served internal and external customers by researching product issues through to resolution

• Researched and determined source of concern for errors during triage process

• Provided product information, troubleshooting and training to both employees and customers

• Participated in the development and administration of training programs

• Tested development fixes and enhancements and communicated to clients

• On-boarded new/large-scale enterprise customers into proprietary CRM database

• Conducted new client implementation conference calls as needed

• Developed support processes and guidelines and focused on adherence

• Developed strong, positive user relationships

• Learned and mastered new technologies quickly

• Communicated and presented to high-level, strategic customers often

• Mentored internal team members and provide guidance and support

• Escalated and managed the resolution of all issues and inquiries fast and efficiently

EDUCATION

Chattahoochee Technical College Marietta, Georgia

A.A.S. – Business Management December 2008

Concentration: Marketing; Entrepreneurship

Certificate: Small Business Management

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