High level of Customer Service & excellent productivity

Carmen O’Connell

**** ****** ****

Sacramento, CA. 95826

530-***-**** Cell

Outstanding professional w/an excellent capability to serve the public through my customer service skills which is highly effective & sincere.

*EDUCATION*

AA Degree Food Service Management/ May 2000

Dietary Service Supervisor Certification/ May 2000

PROFESSIONAL EXPERIENCE

Chico Care Center

Chico, Ca.

2000-2007

Admissions Coordinator/Marketing Director/Dietary Service Supervisor

• Established excellent professional relationship w/ Acute & public community

• Sales & marketing w/ the consistent admissions along w/ generated revenue

• Excellent working relationship w/ all departments, staff & Physicians.

Chico Care Center is a Skilled Nursing Facility assisting in the rehabilitation process of patient’s w/long term & short term disabilities by way of excellent care of Nursing & Therapy staff

Enloe Medical Center

Chico, Ca.

1999-2000

Dietary Aide

• Excellent communication w/public & nursing staff & patients

• Work unsupervised daily & successfully

• Dependable & Responsible

Enloe Medical Center is the Acute Care Hospital which cares and treats the community health care in Butte County.

*SKILLS*

*Communication: Written, Oral, Interpersonal. Leadership, Goal oriented team player*

*Interview all family members seeking placement*Coordinated all admissions*

*Communicate directly w/discharge planners*Receive & review all inquiries*

*Marketing & sales*Perform routine clerical work as required*

*Greet & assist office visitors*interview all new admissions*

*Accounts Payable*Answer telephone, provide information & route calls*

*Compile information & data*Generate office & facility documents*

*Keyboarding & Accuracy/45 wpm*Filing & Records Management*

*Windows XP*Microsoft Word, Access, Excel, PowerPoint, Outlook*

*Over 10 years of customer service*Multi-tasking* Prioritization*

REFERENCES AVAILABLE UPON REQUEST

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