Technical Writer

John W. Mayhew

Summary

Professional technical communicator, instructional designer, Web developer and multimedia programmer. Exceptional writing, communications, analytic, and interpersonal skills. Extensive experience in technical writing, instructional design, computer-based training, Web page, and online help development as well as technical training, and programming. Working knowledge of a wide range of software applications, programming languages, operating systems, and financial services.

Technical Qualifications

Operating Systems

Windows XP, Mac OS, NT, Client/Server-Oracle, UNIX

Hardware

HP PC, Dell Latitude Laptop, Dell OptiPlex PC, Macintosh PC, IBM PC, IBM ThinkPad, IBM AS/400

Software

Microsoft-Word, RoboHelp X6, AuthorIT, PowerPoint, Excel, Doc-To-Help, Macromedia-Dreamweaver UltraDev, Flash, Coursebuilder, Adobe-FrameMaker, Wiki, PageMaker, Photoshop, Illustrator, Visio, Acrobat, WebWorks Publisher Professional, Lotus-Notes, 1-2-3, Corel-Draw, PhotoPaint, Freelance, dBase, Netscape Navigator, Internet Explorer, WordPerfect, MacProject, Outlook, Visual SourceSafe

Programming Languages

HTML, Visual Basic, Phoenix, ANS COBOL, BAL, RPG, JCL

Programming Applications

Computer-based and Web-based training courses, payroll, inventory, billing, cost accounting, finance, taxation, accounts receivable and payable. Problem analysis, coding, flowcharting, compiling, and debugging. Use of tables, sorts, indexing, searches, multiprogramming, library and utility programs.

Professional Experience

Senior Technical Writer

Aperture Technologies, Inc./Emerson Electric Co., Documentation Dept. Stamford, CT March 2006-February 2009

Developed online help to support data center management system. Wrote user’s guides, course curricula, training needs analysis, and training guides for company clients worldwide.

Senior Technical Writer (Consultant)

Smith Barney/Citigroup, Technology Dept. & Training & Development Dept. New York, NY

June 2005-Jan. 2006

Wrote installation manuals used by technicians to install and configure network equipment; including servers, routers, and switches in over 800 bank branches nationwide. Developed course curricula and training materials used to train 300 employees.

Senior Technical Writer (Consultant)

Computer Associates, Publications Department, Islandia, NY 2003-2004 Developed on-line references and user guides in Word, FrameMaker and PDF formats for industry-standard Windows, UNIX, Mainframe, and Linux-based applications. Created diagrams for user guides using Visio. Developed major online help systems using RoboHelp. Converted WinHelp systems to HTML help.

Senior Technical Writer / Documentation Specialist

Reuters/Sailfish Systems, E-Commerce Department New York, NY 2000-2002

Designed and developed on-line reference/user guides in FrameMaker, HTML, and PDF formats to support training of risk management software. Converted all company documents (5,000+ pages) to HTML using WebWorks Pro. Authored Web pages using Dreamweaver to post company reference documents, and training courses on the company Web site. Produced Web-based interactive courses for training risk management systems using Dreamweaver, Flash and Coursebuilder. Developed online and overhead presentations, training strategies, needs analysis, and course curricula.

Senior Technical Writer / Documentation Specialist

Marsh & McLennan, Technology Department New York, NY 1992-2000

Designed and developed user guides, instructor guides, job aids, and on-line documents to train employees on proprietary computer systems. Authored online help systems using RoboHelp and Doc-To-Help. Developed overhead presentations using Freelance. Designed and developed computer-based training courses for training proprietary computer systems using Visual Basic. Developed training strategies, needs analysis, and course curricula.

Senior Technical Writer / Manager

Citibank, N. A., Systems & Technology Department New York, NY 1985-1991

Designed and developed user guides, instructor guides, job aids, and online documents to train employees on bank computer systems. Wrote training strategies, needs analysis, and course curricula. Authored computer-based training courses to train customer service personnel. Performed financial analysis and reporting including forecasting, accruals, and accounts receivable for department budget of $1.5 MM.

Computer Systems Trainer

Citibank, N. A., Systems & Technology Department New York, NY 1984-1985 Trained over 1,500 employees on proprietary computer systems. Classroom training and on-site technical support in New York branches.

Music Director / Organist

Local New York churches. 1977-Present

Director of all church music activities involving multiple choirs. Organist.

Previous Work Experience

Previous jobs included public school teaching of choral, and general music, grades K-12. 1977-1981

Education

Advanced Certified Courses

Dreamweaver, Flash, Coursebuilder, RoboHelp, Internet Skills, Constructing Online Documentation, Structured Writing for Single Sourcing, Visual Basic Programming, Lotus Notes, Lotus 1-2-3, Freelance, Approach, Windows, Information Mapping, Instructional Design, Advanced Technical Writing, WordPerfect, Phoenix, MacProject, Excel, dBASE

Computer Programming Diploma

Structured programming for business applications (3.5 GPA)

Grumman Data Systems Institute, Woodbury, NY

Graduate Work in Master of Science Degree Program

Education (3.8 GPA) Long Island University, Greenvale, NY

Bachelor of Music Degree

Barrington College, Barrington, RI (currently named Gordon College, Wenham, MA)

Memberships

Society for Technical Communication, American Organist Guild

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