Senior IT Professional

JOHN S. MAIER

* ********** **. ♦ Boynton Beach, FL 33426 ♦ T: 561-***-**** / M: 561-***-**** ♦ ********@***.***

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SENIOR IT PROFESSIONAL

Solutions-focused, computer IT professional with 10+ years’ experience provide technical / engineering leadership and support for computer and network-based systems and applications serving large global billion-dollar telecommunication firms. Highly competent providing troubleshooting and support for IT systems and networks across large corporate enterprise environments also managed and trained lower level and new personnel. Effectively render technical advice to non-technical personnel. Successful directing system migrations throughout IT infrastructures to maximize systems performance and productivity. Excel at setting up and maintaining PC workstations and security measures to minimize business disruptions for thousands of users. Outstanding communication / leadership skills; interface effectively with senior management, staff, peers, and users.

CORE LEADERSHIP COMPETENCIES / TECHNOLOGY PROFICIENCIES

• Hardware & Software Applications

• Technical Support Management

• System Migrations & Configurations

• IT Security Support Initiatives

• Enterprise Technology Solutions

• Defining System Requirements

• Maximizing Systems Performance

• Debugging & Optimization

• Project Management

Software:

MS 2000/XP/Vista, Microsoft Office Suite, Access for Versions 2000 / 2002 / 2003 / 2007, MS Project, Visio, Active Directory, SMS, Adobe Acrobat, Framemaker, Remedy, ERD, Cadence, Pro-E, Mentor Graphics, Clearcase, CRM, Mathlab, SAP, Altiris Backup, Iron Mountain Connected Backup

Hardware: Computer Desktops, Laptops, Workstations, Dell Servers

Operating Systems: Windows NT/2000/XP, Windows, Vista Testing

Networking Protocols: Cisco Networks

PROFESSIONAL EXPERIENCE

COMPUTER SCIENCE CORPORATION, Boca Raton, FL 2003 – 2008

Senior Computer support Technician

Provide advance technical field-level computer support for a large global IT support service provider with annual sales exceeding $16 billion. Supervise and train three indirect reports in support functions. Collaborate with engineers to diagnose and repair PC-based applications. Deliver client technical support for remote sites in the US and Canada. Lead installations of software applications and troubleshoot Windows-based applications. Work with other support groups to ensure proper issue resolution to minimize negative impacts to company remote site locations / end-users. Identify and eliminate system viruses including spyware / adware or other programs that are not permitted on PC systems within company networks.

Selected Highlights

• Organized and managed proper setup and maintenance of Dell, HP, and Lenovo computers and workstations with Windows 2000 and XP – supporting a local site server and monitor system backups.

• Project managed the transitioned of new users and computer systems as part of an acquisition as well as the shutdown and closure of multiple sites for key clients.

• Improved Windows performance by successfully identifying and resolving hardware and software issues, ensuring effectiveness on multiple hardware IT architecture platforms.

• Led projects to migrate UNIX system users and engineering software tools to PC-based platforms.

• Generated significant cost savings by quickly identifying, reporting, and correcting system security issues for remote sites to minimize business downtime, while ensuring compliance to corporate policies.

• Planned and coordinated project workflows to provide critical IT support across an entire architecture for key clients to include Freescale, Nortel, and Motorola.

• Oversaw asset management databases to track and manage the deployment and return of end-user computer systems.

• Directed PC network support across a local area network along with wireless system connections that included troubleshooting VPN and dial up problems / remote connection issues.

MOTOROLA INC., Boynton Beach, FL 1988 – 2003

Engineering Computing Support Technician – Windows (1998 – 2003)

Promoted to lead technical computer support and maintenance for Dell, HP, and IBM workstations and servers within NT4.0 and Windows 2000/XP environments for $36+ billion global telecommunications company. Managed system deployments supporting PC system refreshes. Provided end-user support on Windows terminal servers and on Sun UNIX system for Windows NT as well as for MS Windows, Exceed, Clearcase, and Pro-E 2001I applications. Launched and supported PC-based engineering tool applications. Tested engineering applications on Windows-based platforms to ensure successful deployment. Partnered with engineering product development teams to establish system requirements and applications supporting PC platforms.

Selected Highlights

• Led and trained a four-member team to deliver level one and two support for more than 1,000 users using various Microsoft Windows platforms.

• Reduced product / software development cycle times and increased productivity by migrating users from UNIX-based systems to more cost-effective, efficient Windows-based PC systems.

• Played key role in planning and coordinating the setup of network connections and configurations for client computer systems.

• Initiated and maintained an active database for tracking and managing computer systems.

Design Engineer (1996 – 1998)

Provided engineering technical support and maintenance of Cadence tools along with building and electrical components to assist PCB designers and end-users working on product design and development. Maintained Cadence libraries to include designed part components for engineering products. Designed circuit boards and electrical schematics.

Engineering Technician (1990 – 1996)

Performed engineering and technical support for product development that included testing and troubleshooting product design issues. Performed testing of developed wireless products for UL acceptance, ensuring strict compliance to product quality standards. Diagnosed and repaired RF and digital issues for pager products. Documented engineering tests supporting product ship acceptance to customers based on Six Sigma quality methodologies. Maintained automated testing systems. Assisted in prototype testing, investigating and rectifying technical product issues as they arose.

Product Support Technician (1988 – 1990)

Conducted technical troubleshooting and product support of wireless pager products during the manufacturing process. Repaired pager products that failed during testing from the assembly line. Implemented Six Sigma methods for quality control, reducing product assembly cycle times. Performed product tuning, testing, and repair for engineered prototype pager products.

EDUCATION

• UNIVERSITY OF PHOENIX – Phoenix, AZ

- Bachelor of Science in Business (Minor: Information Systems)

• DEVRY INSTITUTE OF TECHNOLOGY – Columbus, OH

- Associate of Science in Applied Science (Minor: Technology)

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