Suresh

b665n1@r.postjobfree.com

Voice: 614-***-****

Professional Profile

Business Analyst with more then 7 years of Experience with various domains like finance, Banking and Insurance, Retail & Telecommunications. I am responsible for establishment of sound and innovative Business requirements gathering, analysis, practices, theory, and user service delivery methodologies and their application in all business settings including experience in time and motion data collection, statistical analysis and sampling methodologies.

Expertise – Management : Solid business, communications, and presentation skills adept at creating, editing, and coordinating extensive communication networks (facilitation of joint application design (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, e-mails, etc.), to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

Extensive knowledge in analysis, design, and re-engineering of system applications and business processes using established system analysis, business and system process design, research, and implementation methodologies, placement of business controls.

Expertise – Business Documentation skills- Documented Business Requirements (BRD), Functional Requirements (FRD), Use Case Specification, Functional and Non-functional Specification, System Requirement Specification, UML Data Modeling diagrams (Use Case, Class and Sequence), Tractability Matrix, Project Estimate, Change-Version Control, Training and User Manuals, Master Test Plan Review (UAT, Integration, System and Acceptance), Test Scenarios and Test Cases.

Expertise in documentation of system and business requirements and specifications, step-by step technical and user manuals with illustrations, design and development of use and test-case scenarios and root-cause analysis, developing test plans, conducting user acceptance testing, training, and implementing new processes and technology.

Areas of Expertise

• Process Management

• Change Management

• Project Management

• System Design and Development

• User and Business Requirement Documentation.

• Process, Procedure and Technical Documentation.

• Feasibility Study.

Education and Certifications

• B.S c from Andhra Loyola College. INDIA

• M.B.A from University Of Madras, INDIA

• MS in Project Management from university de Paris, Paris FRANCE

S u m m a r y

• Extensive experience in gathering User Interface, Business Requirements and documenting them according to Business Requirement Specifications by employing Unified Modeling Language (UML) and Rational Unified Process (RUP) methodology.

• Extensive experience in writing Use Case Specifications, Functional Requirement Specifications (FRS), High Level Design Specifications (HLDS), Technical Requirements Specifications (TRS) and Requirements Traceability Matrices (RTM).

• Proficient in process modeling using UML Diagrams such as Use Case Diagrams, Activity Diagrams, Business Process Models, Work Flow Diagrams, State Chart Diagrams, Data Flow Diagrams, Flow Diagrams (Business and Navigation), and Process Flows (Business and System).

• Facilitated Joint Requirement Planning (JRP) sessions, Joint Application Development (JAD) sessions with Subject Matter Experts (SMEs), Business User Groups, Top Management Groups and Technical Groups.

• Extensive experience in Data and process modeling, business/systems analysis, Data architecture, and relational Data Base design and implementation.

• Conducted change management across the entire consulting process from project conceptualization through project delivery, performing Software Development & Implementation Management in diverse business & technical environments.

• Extensive Experience in Black Box testing, System testing, Functional testing, Integration testing, Regression testing, UAT (User Acceptance testing), Browser Compatibility testing and Data Driven testing.

• In Depth hands on experience of Software Engineering process, Creation, Adaptation, Deployment, Training and Quality Assurance of Software Development Methodologies such as Rational Unified Process, Classic Waterfall, Spiral Method and Agile Methodologies..

• Excellent experience in developing and executing Test Approach Documents, test plans, test scenarios, test procedures, test cases, test data and test scripts according to Business and Design Specifications.

Technical Expertise:

MODELING TOOLS Rational suite (RUP, Rose, Requisite Pro, Clear Quest Clear Case), SDLC, OOAD, Erwin, UML, Data Modeling, SME, IEEE & CMM.

BUSINESS AREAS Medical Insurance, Finance, Mortgage, Trading, Leasing, Loan Processing, Telecommunications and SOX.

OPERATING SYSTEMS MS Windows XP/2000/NT4.0/98/95, Linux, UNIX

DATABASES Oracle, Sybase, SQL Server, Informix

PROJECT MANAGEMENT Microsoft Application Suite, MS Project, Rational RequisitePro.

TESTING TOOLS Mercury Suite (Win Runner, Load Runner, Test Director, Quickest Pro), Quality Center and Rational Test Manager

LANGUAGES HTML, DHTML, XML, SQL, Pl Sql JavaScript, Java Servlets, Java Beans, Cobol, C, C++, Visual Basic, Web Sphere, IIS, PL/SQL, .NET, VB.NET, ASP.NET, ASP

DBMS/RDBMS Oracle Database 10g/9i/8i, MS SQL Server, BizTalk, MS Access, MYSQL, Sybase, Tera Data,

T-Mobile Bellevue WA Nov 2007 to June 2008

Business Systems Analyst

C h r o n o l o g y o f E x p e r i e n c e

PHP: Premier Hand Set Protection, The PHP project will provide the needed functionality for customers to enroll in PHP, find the nearest PHP location, receive in-store troubleshooting, file an insurance or warranty claim, and receive a replacement device.

RJ 11: Talk Forever Home Phone service introduces an addition to the @Home service that provides RJ-11 phone service in the home. As part of Talk Forever Home Phone service a new RJ-11 capable router will be introduced to the H@H product offering.

UPF: Competition today charges a handset upgrade fee ranging from $18 to $36. T-Mobile began charging an $18 upgrade fee in November 2007.

CDS: This is new Call Detail Suppression (CDS) bill as the default, T-Mobile has an opportunity to generate revenue by providing those customers that wish to receive a detailed bill with one for a nominal recurring fee.

Flex Pay 2.0: To Offer immediate Service Agreement Changes to Flex Pay customers

EPB: Employee Phone Benefits is the project initiated by HR department to provide the benefits to the T-Mobile employees.

Responsibilities:

• Organized and facilitated JAD sessions as required with fellow Analysts, decision makers, users, key member(s) from the development team, system architect thereby developed the vision/scope of the system.

• Analyzed business process requirements, defined functional and non-functional software requirements. Simultaneously performed Use Case Analysis, Identified Actors, developed Use Case Models and use case specification documents in an iterative and incremental fashion.

• Documented Business level as well as System level documents.

• Conveyed whole system requirements clearly and thoroughly to the development team and ensured that they understand the scope of the project.

• Clearly defined the business processes and related information needs and source system data which is key to designing and developing a data mart that supports business user's needs.

• Created Traceability Matrix, attributes for the requirements. Worked in close co-ordination with the QA analyst and testing team, reviewed, validated Test Plans, Test Cases & Scenarios.

• Played crucial role in all the stages of the Rational Unified Process including testing and system integration. Assisted the testing team in User Acceptance Testing and heavily involved during business validation and user sign-off.

• Constantly worked with business users to provide them with the data in form of complex reports and excel sheets for analysis. Worked on cross-tab and master detail reports.

Environment: Visio, .Net Applications, Business Objects, Erwin, Rational Suite (RUP, UML with Rational Rose, MS Office,), WindowsNT/2000, MS Project.

Bank One, Cleveland OH May 2007 to Oct 2007

Business Analyst/Testing Analyst

Mortgage/Loan Pre Qualification System

Working on implementing an expedited mortgage/loan pre qualification system; that would be used by Bank One’s wholesale group to automate loan application process. Upon implementation of this tool, the long and time consuming human process involved in validating borrower details would be eliminated and verifying borrower compatibility with various loan products would be efficient.

Responsibilities:

• Responsible for conducting JAD sessions with business users to analyze loan application lifecycle, gather and define the key performance indicators, document and present the requirements specifications. And documented Functional Specification Documents basing on the requirements.

• Identified Use Cases from the requirements. Created UML Data Modeling Diagrams including Use Case Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams (DFDs), ER Diagrams using Rational Rose and MS-Visio thus defining the Business Process Model and Data Process Model

• Documented and reported results of tests, wrote test scripts as needed and updated SOX Express system with results.

• Defined project milestones, schedules, monitoring progress using MS-Project and updating plans as required. Did Configuration management and version control using Rational Clear Case.

• Worked for ensuring that the final data warehouse implementation will meet the user expectations.

• Ensured clear communication across the team. Equipped my team to quickly adopt to project changes. Involved in Resource, Schedule Estimations, Effort Tracking and defect analysis.

• Reviewed QA Release Notes. Created QI Metrics and Prepared Summary report after completing testing for a release.

Limited brands, Columbus OH June 2006 to April 2007

Business Analyst/Test Analyst

Environment: Rational Rose, Erwin, Informatica, Rational Requisite Pro, Cognos, Windows NT, Oracle 9i, Java, JavaScript, XML, MS -Office, - Visio, - Project, PL SQL, Test Director

Project: ACES 5.0 The main objective of the ACES 5.0 is to migrate the existed system into new enterprise based information system.

Responsibilities:

• Developed Business Requirements, Functional Specification & Technical Requirements for weekly migrations. Acted as a liaison between the Registration, Underwriting, Closing and Funding departments and IT Team support the Business.

• Developed Test Scenarios, Use Cases, Test Plans, Test Cases and completed the Initial Peer Review prior to the Testing, Recorded all the Enhancements, Work Arounds, and Bugs on the Test Director.

• Prepared Documentation for Teradata Data Warehouse Inventory Application. Researched and developed Extraction/Transform/Load strategies from AS/400 DB2 applications for daily updates of all AEO worldwide inventories. Worked closely with onsite Teradata personnel to optimize loading processes.

Environment: Visio, Cognos, .Net Applications, Business Objects, Erwin, Rational Suite (RUP, UML with Rational Rose, MS Office, Rational Requisite Pro, Rational robot), WindowsNT/2000, MS Project.

Hartford Life, Windsor CT Jan 2005 to May 2006

Business Analyst/Quality Analyst

Project: Annuity System Migration

VAS (Variable Annuity System) is the core annuity system (system of record) at Hartford Life. Operators can enter various transactions through the VAS on-line. The technology stack comprises of JAVA, COBOL and Mainframe. As a strategic initiative, HLI plans to sunset VAS and port it's functionality to VISTA.

• Assisted the business customer in articulating the vision for the project; both current and future needs that can be easily communicated to the IT team. Proactively identified areas of need by interviewing, asking questions, probing at potential gaps in the requirements.

• Facilitated the communication and understanding between business and IT staff and between business needs and systems/technology options.

• Mapped data elements along with the associated business rules in the requirement's template using Use-case and Use-case diagrams.

• Ensured outstanding issues/action items are analyzed and resolved in a timely fashion.

Environment: Visio, Rational Suite (RUP, UML with Rational Rose, Rational Requisite Pro, Rational robot), Oracle, Data Stage, Windows NT/2000, MS Project., Test director.

Sprint-Nextel, Reston, VA Jan 2004 to Nov 2004

Business Analyst/Quality Analyst

Project Description:

The project is designedto interacting with vendors to process Purchase Orders for the

procurement of large quantities of communication instruments using EDI procedures and forms by transforming and mapping of information (X12

Responsibilities:

• Interviewed stake holders and users to discover and document their business processes and performed domain analysis. Organized and facilitated JAD sessions as required with fellow Analysts, decision makers, users, key member(s) from the development team, system architect thereby developed the vision/scope of the system.

• Analyzed business process requirements, defined functional and non-functional software requirements, which were captured in Rational RequisitePro. Simultaneously performed Use Case Analysis, Identified Actors, developed Use Case Models in Rational Rose and use case specification documents in an iterative and incremental fashion.

• Conveyed whole system requirements clearly and thoroughly to the development team and ensured that they understand the scope of the project.

• Played crucial role in all the stages of the Rational Unified Process including testing and system integration. Assisted the testing team in User Acceptance Testing and heavily involved during business validation and user sign-off.

Environment: Rational RequisitePro, Rational Rose, ClearCase, ClearQuest EDI tools (EDIFACT).

Ohio State (ODJFS), Columbus,OH June 2002 to Dec 2003

Business Analyst/Test Analyst

Project: Ohio Job Insurance (UI Application)

The Project designed to integrate 14 disparate legacy systems into one integrated unemployment benefits application. New supporting policies and procedures were developed to support the new business processes.

Responsibilities:

• Participated in OJI business decision-making process and implementation of the same.

• Commenced general and detailed requirements, system design, employing a JAD-based , object-oriented development methodology.

• Involved in performing Business Analyst Interviews with the Key Stake Holders, SMEs, and Decision makers to have a successful collection of Requirements in all domains.

• Actively involved in producing the Requirements definition document which includes (Business, Functional, User Interface and Technical Requirements) and get a signoff from the Key Stake holders.

• Performed all roles of Joint Application Development sessions including JAD Lead.

• Involved in translating of business requirements into functional specification ,assisting in project scope determination and providing estimates of level of effort, creation of test scenarios and supporting test data, writing test scripts, assisting to manage multiple tasks and respond to tight deadlines in a fast-paced environment, giving trainings on business domain .

• Produced Use Case, Domain Dictionary, SRS preparation documentation, UML Charts and diagrams. Assisting in developing object models from the functional requirements and architecture using UML methodologies and modeling tools knowledge (Rational Rose XDE) (RUP Methodology).

• Batch (back-end) – Gathered the requirements by conducting JAD sessions with the Technical Team, SMES in that area for the system’s batch functionality (DB2 database; COBOL-coded batch programs and stored procedures)

• Online (front-end) – Gathered the requirements for the system’s user interface functionality.

• Conversion – Involved in gathering the requirements for the conversion of data from the 14 disparate legacy systems to the new system’s centralized database

• Interfaces –Gathered the requirements for the system’s interface programs, which enable communication with external/internal entities .The application communicated with approximately 15 internal and 45 external systems. Some of them are SSN Verification, Address Broker, SETS, CAS, Data Exchange, and Labor Exchange etc.

• Forms & Notices – Involved in gathering the business requirements by interacting with the SMES and the Business analysts for the systems forms & notices functionality. Some of them are Determinations, Employer Charge Statements, Warrants, Request for Separation etc. There are nearly 142 different kinds of notices in the system, and approximately 30,000 notices are generated from the system and automatically mailed to different interested parties.

• Reports - Involved in the Business Requirement collection by conducting interviews with the Business Analysts for the system’s Federal, management and financial reporting functionality

• Testing - in the processes pertaining to multiple rounds of testing

• Training – in all system-related training activities for internal/external audiences

• Implementation–in all system implementation-related activities, including build & release/completion of final checklists and internal/external communication

Environment : UML 2.0,J2EE, .NET, C#, ORACLE, IIS, COBOL, SCLM, Application Server 6.0, XML, PVCS, MQ Series, OS/390, HTML, Oracle, DB2 on OS/390 and AIX, Windows 2000, Rational Rose, Platinum Erwin, Crystal Reports 10.0

Genentech Pharma, Sacramento, CA Jan 2001 to May 2002

Business Analyst/Test Analyst

Project: A LIMS application helps a laboratory track and manages its information resources, particularly the data that represents the laboratory's product.

Responsibilities

• Gathered Business requirements for the implementation of LIMS software by conducting meetings with various technology owners and stakeholders.

• Facilitated and managed JAD meeting sessions with committee of SME’s with various business partners.

• Authored the Business Requirements Document (BRD) with project teams. Extracted, discussed, and refined business requirements from business users and team members.

• LIMS application used a client/server model, in which the database server was accessed by client software on remote machines that manipulate and return the data.

• Open database connectivity (ODBC)-compliant database engines were being used in the LIMS.

• Validated LIMS for compliance such as Good Automated Laboratory Practices (GALP).

• Analyze business requirements and segregated them into high level and low level Use Cases, activity diagrams / State Chart Diagrams and Robustness Diagram using Rational Rose according to UML methodology thus defining the Data Process Models

• Using Business Rules, Business Use-Case Model and Business Object Model participated in Requirement Analysis of the Application

• Worked with Management to create and communicate mission-critical information to user community through emails and Web Portal postings

• Conducted JAD sessions with the development team, testing team and business team to fasten the project definition process

• Conducted technical/non-technical presentations to the management and training workshops for the clients.

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