Management Customer Service

SUMMARY

Innovative, highly experienced professional who has demonstrated vision and strategies necessary to grow a multi-million dollar company seeking a full time position as an Strategic Agribusiness Business Manager with emphasis on increasing organization revenues, profits and positive customer account relations. Recognized for building effective teams, developing positive relationships, and forging lucrative strategic alliances within the Public and Private sectors.

KEY QUALIFICATIONS

• Profit & Loss Management Budget, Cost & Internal Controls • Strategic & Operational Planning • Quality & Productivity Improvements

• Project & Program Management • Media, Public & Government Relations • Product & Brand Management Development

• Vendor Liaison Contract & Licensing Agreements • External Account Management • USPTO Patents APHIS

Research & Development

PROFESSIONAL EXPERIENCE

Board Member East Texas Council Boy Scouts of America, Tyler, Texas

Founding Board Member Tyler Rose Museum Inc.

Budget and Finance Chairman FPC Tyler, Texas

Certified Roses Inc.,(C/R Inc.) Vice-President of Corporation & Board of Directors, Tyler Texas

Responsible for the day to day management of the following functional areas during entire tenure with C/R Inc..

External Corporate Relations and Leadership C/R Inc.

• Experienced in successfully lobbying the US Congress to adopt legislation naming the "Rose" as the official floral emblem of the United States of America. Signed into law. S.J Res. # 159 by President Ronald Reagan

• Founded and served as treasurer for Fund for National Garden USBG in Washington DC. Project completion took over twenty years of preparation project / management and cost $16 million dollars of privately donated funds. The new public National Garden is now a permanent addition to the Mall area and enriches all who work in or visit the Nation's Capitol.

• Served as the industry's first two term president of AARS Inc., the industry's marketing order, representing over 98% of all production annually in North America. While serving in this capacity promoted the product lineup to media and celebrity events across the United States.

• Founded and served as director of TNLA Education and Research Foundation for four years providing educational scholarships to college students studying agriculture and horticulture majors. The foundation also provides numerous grants in agriculture and horticulture research.

• Designed and developed new gardens throughout Texas such as UTMB Galveston, TX Gleaves James Garden, Renovation Project State Capitol Historic Preservation Garden Austin, TX, Col. Don Burns Veterans Memorial Garden Mineral Wells, TX

Operations Design and Engineering C/R Inc.

• Overall responsible for the operational product development management of the company by implementing changes in the processing operations of the processing plant. The design and installation of a newly developed packaging machine with blue prints designed by myself with fabrication being outsourced to a third party vendor. The result completed project yielded an increase of 300% finished units on a daily basis per machine over previous processing by hand. The corporation increased sales and profits for this business unit. The original machines are still in use successfully today.

Marketing and Customer Account Management C/R Inc.

• Served as the marketing representative for regional and national trade shows and exhibitions. Perfecting the skills necessary for developing contacts and new customer relationships.

• Kept up to date with market and product trends. Reporting to corporate management and board representatives

• Finalized commercial proposals for current and potential customers.

• Led the development and adoption of many new packaging concepts, brand initiations, marketing promotions and ideas.

• Served as contact person leading development of technical and customer service to major accounts with excellent retention of market share and customer loyalty.

• Networked and maintained corporate accounts contacts across western United States in multiple sectors of production.

Forecasting, Strategic Planning C/R Inc.

• Responsible for forecasting production requirements and strategic planning three years ahead of operations. Annual yields were assessed and projected against known variables and proven production experience. Reports were generated for presentation to corporate management and marketing.

These actions resulted in improved supply and processing efficiencies during and after harvest. Production increased making the corporation one of the largest provider/processors of garden roses in North America.

Research and Development C /R Inc.

• Initiated long term multicultural relationships with R&D personnel and suppliers from around the world. Bringing the best of plant genetics from around the world and incorporating favorable traits for development into viable commercial markets.

• Coordinated adoption of national industry standards for quality Interfaced with fellow industry leaders to adopt mandatory standards of quality used by state and national regulatory agencies to insure future success of industry operations and interstate commerce.

• Appointed person in charge of procurement and adoption of critical new technologies required by the corporation in the areas of IT and science related issues.

• Directed vendors to source and fabricate new materials that would serve the needs of the mechanical production line and the branded consumer packaging of the corporation.

• Developed new methodology perfecting the techniques to expedite the growth cycles of selective saleable plant units effectively reducing the time needed by one year saving the production direct cost per unit and streamlining delivery potentials. Cost reductions were passed along to affect pricing points in wholesale markets. The net result was an improvement of market share across all divisions.

• Developed new types of processing for the plant product line using renewable and biodegradable materials. This was accomplished long before the green revolution and environmental consumer awareness became prevalent in the media and press. The resulting packaged dormant potted rose bush is currently the largest selling product in mass merchant lawn and garden live plant divisions

Greenhouse and Field Production C/R Inc.

• Served as point person for corporation to major accounts providing solutions to production issues with respect to plant production and crop disease issues. Instituted new plant disease diagnostic tools to insure customer satisfaction.

• Consulted with major accounts to develop new markets and branding initiatives resulting in additional marketing channels for profit

• Interfaced with state university personnel and county agents to promote the use and care of plant materials to the general public

SKILLS

• Analytical solutions to problems and adaptation to critical processes

• Computer hardware and software applications MS Office Suite applications

• People skills mediation, mentoring and management

• Public speaking

• Business travel

• Community service leadership

• Process technology adaptation and implementation

• Implementation proprietary software applications, mass merchants, national accounts

• Performance traits and management experience

EDUCATION TRAINING AND CERTIFICATES

• Bachelor of Business Administration, Rawls College of Business, Texas Tech University, Lubbock, TX Hort/Ag Minor

• Texas Department of Agriculture Pesticide License Multiple Disciplines #0121931

• Dale Carnegie Human Relations and Public Speaking

• Tyler Junior College Advanced Computer Software Tyler, TX

• Graduate Internship Non Credit Texas Rose Research Foundation Inc. with Dr. Eldon W. Lyle PhD Plant Pathology

PROFESSIONAL AFFILIATIONS

National Level

• Two term President AARS Inc. San Francisco, CA.

• Member North American Plant Patent Owners Association, Washington, D.C.

• Treasurer / founding board member National Fund United States Botanic Garden, Washington, D.C.

State Level

• Director Region III Texas Nursery and Landscape Association, Austin, TX

• Trustee/founding board member Texas Education and Research Foundation TNLA, Austin, TX

Local Level

• Executive board member East Texas Council of Boy Scouts of America, Tyler, TX

• Founding member, board of directors, Tyler Rose Museum Inc.

• Chairman, Congressional campaign committee

• Member, Director of Tyler TX Area Chamber of Commerce

chairman of Agribusiness Economic Development Subcommittee

• President Texas Rose Research Foundation Inc. Tyler TX

• Secretary Tyler Junior Chamber of Commerce Tyler, TX

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