Customer Service Specialist
Resume:
Marsha R. Thomas
Lansdowne, Penna 19050
**********************@*****.***
Objective: My career in the field of Customer Relations and Collections comes to you with fifteen years and counting of absolute professionalism, detailed oriented mindset and the understanding of product. It is my daily practice both personally and professionally to create the satisfied customer.
Experience:
Wordsmith – Wilmington Examiner 3/2010 - Present
NCB Management Services – Philadelphia, PA
Collector II 5/2008 - Present
• Certified Collections Specialist and Company liaison to Client
• Handled outbound and inbound calls to and from clients regarding accounts and account delinquencies or issues.
• Resolved recovery issues of accounts
• Advising customers regarding account status and history.
• Setting and updating recovery plans in bringing accounts up to date and current.
• Extensively trained in all areas of the Collections process with knowledge of contractual agreements and services FDCPA Certified
Marsha R. Thomas – Philadelphia, PA
Your Borghese Girl (self employment) 03/2009 – Present
• A self created Client base in Cosmetic Artistry
• Providing services to people by educating them on the application and use of products.
• Assist in the securing of on-line services available to my clients.
• Providing services as a personal assistant to wedding planner.
Law offices of Attorney Laurence Hecker – Princeton, NJ 09/2004 – 04/2008
Senior Litigations Representative
• Served as a Senior Litigations Representative and co-partner in Receivables Department.
• Handled both incoming and outbound calls regarding delinquent customer accounts.
• Responsible for debt recovery of Bank Loans, Credit Cards, Auto Repossessions.
• Knowledge of all aspects of the debt recovery process.
• FDCPA certified
• Exceeded all goal expectations set by employer by bringing in revenue in a time conscious manner.
Academy Collections Services – Philadelphia, PA
Senior Account Representative 01/2001 – 08/2004
• Responsible for the recovery of debt for several reputable clients.
• Expanded corporate revenue by collecting on past due accounts.
• FDCPA certified.
St. Hill and Associates – Philadelphia, PA
Account Representative 04/1998 – 12/2000
• Responsible for collection of debt for several clients.
• Focused on accounts for delinquent taxes for the city of Philadelphia and major credit cards.
• Clients included PECO Energy and Capitol One.
Cooperman Company – Irvington, NJ
Office Manager 10/1991 – 03/1998
• Managed entire office and handled most of the major responsibilities
• Assistant to the closing process of deeds.
• Handled financial adjustments, signing of notes and disbursement of funds.
• Implemented various mortgage financing plans and other services related to the lending process.
• Handled title searches and appraisals.
Education
American Business Institute
Newark, NJ
Attained Post Secondary Certification
Darby Township High School
Glenolden, PA
Attained High School Diploma
Certifications and Licenses
Word Processing issued by American Business Institute
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