Regional Manager
Resume:
J. Thomas Bradley
Greenville SC 29611 **************@***.*** 864-***-****)Home
REGIONAL MANAGER DISTRICT MANAGER
Regional Store Management: North Carolina / South Carolina
Service management professional focused on new business growth, store management, merchandising and team development. Creative, decisive and action oriented leader. Sustained performance with revenue growth and profit results. Proven history of sales growth, management leadership, and restaurant development within a southeastern territory.
PROFESSIONAL PROFILE
CUSTOMER SERVICE ♦ SALES LEADERSHIP ♦ OPERATIONAL EXCELLENCE
• Proven strategic thinker in sales and business, improvements to products, merchandising strategies and messages to the customer with development integrations that have directly resulted in sales and market share growth across the board. Effective planner who defines priorities, develops strategies, leads and manages marketing/sales programs to achieve market, business, and profit goals.
• Driver of aggressive sales and management initiatives; consistent focus on delivering the highest standards of customer relationship excellence. A one-on-one and /or small group communicator, who is straight forward, direct and sensitive to employee performance, skills, and abilities. Solid achievement base in restaurant sales with heavy experience in multi unit management in the restaurant/foodservice market.
• Consistent record of producing results in managing company sales and operations that have significantly increased revenue, reduced shrink, minimized payroll hours, leveraged, recruited, and trained top-tier talent (many of whom have advanced to leadership and management positions). Expertise in a restaurant district/regional management environment, managing big-picture operations, goals, and revenue projections; understands that you can’t loose sight of the small details while driving larger-scale business objectives.
• Highly-motivated leader that enjoys a challenge and strives to lead sales numbers and service standards throughout the organization. Articulate and enthusiastic individual that is accustomed to the full sales lifecycle. Proven ability to oversee new programs/products and immediately improve existing programs through effective sales management: marketing materials, brand management, HR issues management, merchandising/visual communications, territory growth strategies, and related customer service solutions.
• Proven ability to meet and exceed region, company goals and objectives, seasoned decision maker who can effectively work with all levels in the organization. Sought out to lead, motivate and train management and team to achieve personal and professional excellence.
• Known as a respectful, fair, and ethical team leader who is relaxed and non-reactionary, but stands up for beliefs, values, and ethical concerns. Fosters high standards and expectations throughout the organization, district and territory, providing individuals with the latitude to make decisions and take reasonable risk.
• Technical Skills: Proficient in most desktop applications/systems; Microsoft Office Suite: Word, Excel, PowerPoint, Outlook; Quatro Pro; WordPerfect, CAD, Graphic / Design Applications; Point of Sale Systems.
CORE COMPETENCY AREAS
Regional Management Leadership
District Management
Sales Team Alignment / Training / Recruiting
Innovative Merchandising / Visual Sales
One-On-One / Small Group Communications
Target Market / Competitive Market Analysis
Shrink / Inventory Controls / Reporting
District / Regional Management Focus
Customer Relationship Management
Networking / Public Relations
Team Building / Leadership / Mentoring
Franchise Operations
Operational Policy / Procedure design
Problem Resolution Management
Personal Drive / Enthusiasm
Customer Communications
Strong Attention To Detail
Professionalism / Multi-Tasking / Delegation
Restaurant Sales Expert / Store Turnaround
Fair / Ethical / Productive Team Leader
Mentor / Leader By Example
EDUCATION & TRAINING
» Trident Technical College ; Charleston SC (limited course work) (1987)
» Bishop England High School ; Charleston SC Graduate (1986)
J. Thomas Bradley Page 2
CAREER ADVANCEMENT
Starbucks Coffee Company; Seattle WA
Regional Manager (12/2001 –8/ 2008)
Selected Positional Responsibilities:
• Key duties throughout tenure include aggressive building of sales within region, emphasizing: customer service, building lasting business relationships with key client decision makers, building new and existing sales revenue, and developing performance driven, highly effective teams that have clear purpose and vision of company, region, store and personal growth goals.
• Maximize store volume through district and store managers (Sales and Profit) in accordance with all store and company goals, policies, and procedures. Ensure the region is maintaining a high standard of customer service, and that the customer service level is achieved by all Districts and Managers.
• Maintain effective and professional channels of communication by giving and receiving information through the district teams, stores and the company. Produce and review comprehensive reports in sales revenue, payroll, inventory, shrink, and service.
• Lead by example, being the role model in all aspects and functions of the business, including but not limited to personal conduct, fashionable dress, and knowledge of the restaurant industry, punctuality and attendance. Maintain professional, positive and enthusiastic work behavior conduct to be emulated by employees and management.
• Recruit, interview, and hire top-tier talent to fill district and stores with employees of the highest caliber; ensure full-scale training and support.
• Maintain an orderly system for planning, following through and completion of tasks, which results in the achievement of region ability to understand the priorities and urgency of achieving region, corporate growth and revenue goals.
• Implement and follow all company policies, SOPs, loss prevention (accuracy of paperwork), new store development scheduling.. Execute and follow through on basic training and follow up of all store operating procedures through direct reports. Interact with the entire district team to ensure solid program execution, maintenance of operational strategy and follow-through on policies for the region. Provide management team with the proper tools and resources to be successful in their jobs.
• Provide education and coaching to District Managers to improve operational, merchandising and personnel management skills.
• Take ownership over building the business through strategy and successful implementation of profit building practices with in the region.
• Lead teams by constant focus on the customer and owning the in-store experience.
• Strive to reach personal and professional growth and development goals, maximizing coaching, mentorship, and management skills.
Mastec Corp
Area Manager (12/2000 –12/ 2001)
• Managed all aspects of operation for this leading service provider. Supervised staff of 8-20 employees in each location, trained new hires, implemented policies and procedures. Interviewed, hired, evaluated, and took disciplinary actions, including terminations.
• Interacted with customers on a daily basis utilizing customer service and creative problem solving skills.
Souper Salad, San Antonio Tx
District Manager (1/1999 – 11/2000)
• Overseeing of six locations in market area.
• Involved in all decisions as they relate to payroll and fiscal responsibilities of locations.
• Worked directly with the opening of four locations in southeast.
Boston Market, Golden Co
Franchise Consultant (5/1994 – 7/1998)
• Worked hand in hand with franchise groups in several states (98 locations in southeast).
• Reviewed operational records and operation excellence plans with franchisees.
• Developed sales plans for short and long term growth, ensured proper execution of promotional and marketing items.
• Also held District Manager position with Company
Hardees Food Systems , Rocky Mount, NC
Training Store Manager (8/1987 – 12/1993)
• Performed all aspects of training manager within assigned area. Reviewed new hire schedules, involved in hiring process, reported, and solved problems.
• Involved in all aspects of management including payroll, inventory, shrink, gross profit, and P/L accounts.
J. Thomas Bradley
201 Smythe St Loft 125
Greenville SC 29611 **************@***.***
864-***-****) Home
PROFESSIONAL REFERENCES
John Ralston
Director
Steve Lee
Sales Manager
Melissa Voss
National Account Exec
Contact this candidate