I have experience with troubleshooting and support of Microsoft Office, computer-imagining. I have performed installations of Cisco routers, switches, and hubs. I also have experience in the installation of wireless and network printers. Desktops, Servers, Laptops, Office 2007 Pro, Active Directory, Lotus Notes, VPN, Adobe Reader, Windows XP, Vista 32/64 bit and Windows 7.

Achievements

9 Years Computer Technician Experience

2 Years Networking Configuration

A+ Certification

TWIC card

Experience

InSight Global / CompuCom

Mobile and McIntosh, AL March 5 - 16, 2012

PC Technician: Migrating XP machine over to Windows 7. Some manual installs and a lots of troubleshooting. BASF Plant. Windows Deskside support in a professional work environment.

PlanIT and SLAIT

Pascagoula, MS Jan 2012 - March 2012 and April - May 2012 and August 13 - Sept 28

Tech Support: Migrated desktops and laptops at Huntington Ingalls Industries, Inc..

Windows Deskside support in a professional work environment. Did remedy tickets for troubled pc's and laptops. Printer project created tickets for repairs and networking issues.

AT-Tech worked as a for Arey Jones

Mobile, Alabama November 2004 - December 2011

Support Technician: Install, upgrade and/or configure desktop computers primarily in a Windows XP/7 OS environment. Windows 7 Migration exp a plus. Experience with thin clients, carts on wheels and handheld devices. Experience with data transfer and personality transplant. Well rounded diagnostic capabilities. Mobile and Baldwin Counties school systems.

InSight/CompuCom

Pascagoula, Mississippi May 2009 - Nov 2009

PC Technician: Stage computers, remote desktop and laptop migrations, migrated XP to Vista re-imaging systems, and install applications. (Chevron Oil Refinery). Did remedy tickets for troubled pc's and laptops.

Contract Companies

2004-Present

WWTS / (GoToIt Group)

Mobile, AL and Pensacola, FL (Surrounding areas)

Technical Support: Perform hardware and system maintenance. Deployed desktops, laptops, routers, memory, printers, and servers

Performed system migrations and drive mapping

Rollout: POS, routers and computers (Kohls, Merril Lynch, Morgan Stanley, GAP, Old Navy, Belk’s, Sears, Wal-Mart, Social Security, Regions Bank, Wachovia, USA Hospital, Bel-Air Mall various stores, Big Lots, Best Buy, Brink’s, PNC Bank, etc.)

Cisco Routers: ran setup scripts, changed motherboards, migrated information and re-imaged workstations. Windows deskside support in a professional work environment.

I do different kinds of work orders for different businesses.

K-Force (HP)

Mobile, AL (Surrounding areas)

Perform hardware and system maintenance, deployed desktops, laptops, routers, printers, and servers, migrated systems, and mapped drives. Installed Cisco routers, ran scripts, re-imagined workstations and changed motherboards. Familiar with using image creation tools and loading standardized desktop software on new computers with configuration of special applications and migration to new versions of software.

(Government Buildings, Morgan Stanley, UBS, Food World Grocery Store, etc)

Education

Troy State University

Troy, Alabama

Bachelors

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